Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

703 Reviews

ReScore Reviewsβ„’ (12)

ReScore
Overall Rating 4.83333/5Overall Rating 4.83333/5Overall Rating 4.83333/5Overall Rating 4.83333/5rating 4.83333
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


IP
Isidore P.
Oroville, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Great service
Chico Hyundai are efficient and fast. I am satisfied when I leave.

SW
Scott W.
Greenbrae, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Great
Very happy with all the service so far

IC
Irene C.
Yuba City, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Chico Hyundia
I live in Yuba City, I will drive to Chico for a simple oil change or anything that has to do with my 2012 Hyundai Sonata.
Justin and "Y" were professional, friendly, informative and very welcoming. I even told the girl when she gets her selling permit for cars to give me a call because she had such a great personality. I would buy a car from her. Thank you for a great exiperence.

EK
Edward K.
Chico, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Great service
Got my vehicle in timely. Provided all the service needed and a recall that I did not even know about. And had it ready when promised. Thanks Chico Hyundai!

Verified Customer
Paradise, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Good service
Good service, friendly staff

RC
Raymond C.
Magalia, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Friendly
Got me right in did oil change service and recall in short time to get us back on the road thanks. Ps cookies and coffee very good
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/14/2019

Thanks for the 5 stars!

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com

DP
Diane P.
Orland, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
People are nice and work completed as promised.
Reminding was nice and took the time to explain procedure. Work was completed in the timeline promised. Car was returned sparkly clean.
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/13/2019

Thank you for the wonderful review!

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com

TC
Tammie C.
Chico, CA
2011 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Clean and Great job
Clean and excellent service love car wash and vacuum too Happy car and owner Thank you Chico Hyundai!
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/13/2019

Tammie, thank you for the 5 star review. We appreciate your feedback!

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com

Verified Customer
Redding, CA
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Service visit Genesis
Great service
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/13/2019

Thank you for the review.

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com

TC
Tami C.
Sacramento, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/11/2019 Category: Service
Communication problem
Lack of communication between servicing for repairs and repairs being done was unacceptable.
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/13/2019

Tami, I apologize we met short of your expectation of repairs and were lacking communication with the repairs on your vehicle. We always want to strive above and hope we are able to make it right for you. I will be giving you a call today to discuss further your recent visit with us. Thank you for your time in providing us honest feedback. We appreciate it.

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com

JN
Joanna N.
Oroville, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Great service at this location!
The service crew was very helpful and I feel like they were able to solve all my issues quickly and effectively.I will be coming back again soon to have my car serviced here.
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/13/2019

Joanna, we are happy to know you had a great experience with us and look forward to seeing you again! Thank you!

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com

AC
Aimee C.
Chico, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Excellent Service
Friendly Competent Staff !!!! Attention to Detail !!!!
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/13/2019

Thank you for the 5 stars!!!

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com

JF
Julie F.
Magalia, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019
Wonderful service went above an beyond to help us get a car
This was the best experience buying a car I have ever had. Talked to Kirill Obraztsov, through texting applied for a loan. We went an drove some cars an got one. He is truly an Angel. I thank you for all you did to help up We have a sense of peace we haven't had in a long time. πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’–
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/13/2019

Julie, this is such an awesome review! Thank you for trusting in Chico Hyundai and Kirill to be able to get you the vehicle you wanted!!

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com

Verified Customer
Hamilton City, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/08/2019 Category: Service
poor communication
Service: the technicians are great. The receptionists at this dealership are snotty and blaming. They left messages blaming me, when they failed to follow up on what they said they'd do. I left messages because no one answers the phone and then no one returned my call. Like the car, not dealing with the people who answer the phone.
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/13/2019

I am so sorry to hear that the communication with our service department was not pleasant. That is definitely not the kind of service we would like to offer. I would like the opportunity to discuss this with you and make it right.

I will be giving you a phone call today.

Thank you for your time in submitting this review.

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com

PD
Paul D.
Yuba City, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
great people!
greeted well and quick service!
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/13/2019

We are thrilled to know you were treated well on your service visit with us! Thank you!

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com

Verified Customer
Chico, CA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
No pressure
No pressure sales. Great warranty and great service.

SC
Steven C.
Red Bluff, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Oil change
Great service
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/07/2019

We appreciate your review!

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com

CB
Charlotte B.
Chico, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Hyundai service
Prompt service
Pleasant employees
Clean facilities
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/04/2019

Thank your for your feedback. We appreciate you!

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com

CB
Cheryl B.
Chico, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Hyundai service
The folks that work there are great people. Superb customer service!!!
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/04/2019

Cheryl, we appreciate the 5 star review!

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com

DB
David B.
Chico, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Service department
The employee remigio robles was extremely helpful and friendly
SELENA R., Owner Loyalty Manager from Chico Hyundai responded on 02/04/2019

David, thank you for your feedback!

Selena Rosales
Owner Loyalty Manager
(530) 891-1777 ext. 160
srosales@chiconissanhyundai.com