Coleman Taylor Transmissions

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

49 Reviews

98% Would Recommend
Latest Review 7 months ago

Reviews


JH
Justin H.
Volkswagen Golf
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/27/2014 Category: Service
Justin said they had the vehicle for 24 hours and when they returned it to him, they had not done anything to it.
This review was collected via phone interview by Customer Research Inc.
Stuart M. from Coleman Taylor Transmissions responded on 01/31/2014

I SPOKE TO CUSTOMER ON 1/30/14 TO FIND OUT WHAT WE HAD DONE TO DESERVE A SCORE SO LOW. WE PERFORMED TRANSMISSION DIAGNOSTIC SERVICES AT NO CHARGE TO CUSTOMER AS WE DO WITH ALL CUSTOMERS.  THE CUSTOMER SAID HE DIDNT THINK WE HAD CHECKED HIS VEHICLE AT ALL. WE WENT OVER HIS REPAIR ORDER WHICH SHOWED WHAT ERROR CODES WERE FOUND. IT HAD 2 ENGINE CODES WHICH WE DO NOT WORK ON ENGINES AND ONE TRANSMISSION CODE. THE ERROR CODE SHOWED AN ELECTRICAL FAULT IN A SOLENOID. UPON PERFORMING TEST ON SOLENOID, IT WAS DETERMINED THAT THE ISSUE WAS MOST LIKELY TO BE A WIRING OR COMPUTER ISSUE. WE REFERRED CUSTOMER TO A EUROPEAN SPECIALTY SHOP DUE TO WE HAVE NO EQUIPMENT TO CHECK COMPUTERS. CUSTOMER STATED HE FEELS WE WASTED HIS TIME. I APOLOGIZED TO HIM, BUT I DO NOT KNOW HOW I COULD OR WOULD HAVE DONE ANYTHING DIFFERENT. WE PERFORMED OUR SERVICES AT "NO CHARGE" TO CUSTOMER.