Staff that scheduled my repair made recommendations for an early morning appointment since I had to stay at the dealership. My repair was done very quickly. I appreciated the care.

Recommended

Original Review

02/15/2021

Service Type: Maintenance

Category: Service

Repair and Covid

The repair was done quickly. I had to stay at the dealership during the service. I am 70 and did not feel safe in the waiting area because another customer was not wearing a mask even though masks are required as posted. I waited outdoors or in the hallway.
I was happy to get in and out so quickly.

Recommended

TROY G., Service Manager from Columbia Hyundai of Longview responded on 02/16/2021 01:52 PM

Thank you Bernadette for taking the time to give us your review. Our customers safety is very important and I apologize our staff was not aware and/or did not confront the customer, had I known I would have rectified the issue. On the positive side, it sounds as if your vehicle was in and out in a very timely manner. We hope that you would reconsider the negative score of 3 with a new re-score, it would help me and the entire dealership as we work hard to keep you Tucson safe and maintained. Please do not hesitate to contact me with any queation. Thank you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

TROY G., Service Manager from Columbia Hyundai of Longview responded on 02/17/2021 12:24 PM

My staff and I want to thank you very much for your re-score. Please know you are always welcome to contact me with any questions or concerns regarding your vehicle or quality of service. Thank you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

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