Connie & Dick's Service Center Inc.

Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83
4.8

( 552 Reviews )

99% Would Recommend
Latest Review almost 3 years ago

Reviews


TO
Tom O.
San Dimas, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2016 Category: Service
Tom said he went to a fundraiser. One of the prizes was an oil change at the business and he won. This was his first time at the business.
This review was collected via phone interview by Customer Research Inc.

RR
Ramiro R.
Claremont, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2016 Category: Service
Ramiro said the customer service was very welcoming. He is not recommending them because he was very concerned about the prices. They were very expensive, which is why he did not have the service performed. He chose to take his vehicle somewhere else because the price was almost double.
This review was collected via phone interview by Customer Research Inc.

BG
Bob G.
Claremont, CA
Ford
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2016
OVERALL POSITIVE
Some of the work done recently needed adjusting; they did it under warranty, without cost to me. The other work seems OK for now. They advised me to avoid an avoidable major expense until/unless it becomes unavoidable, which I appreciate, instead of urging me to spend a lot of money ASAP.

MK
MARK K.
Claremont, CA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2016
Fantastic Service -- As Always
Connie and Dick's have been servicing my families cars for more than 20 years and they are incredibly honest, professional and great mechanics. They have not only prevented problems, fixed problems but they also have fought the dealerships when the dealer didn't live up to the car's warranty. What more can you ask?

RC
Rita C.
West Covina, CA
Lexus GS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2016
The staff is professional and friendly, the place is clean, the coffee is delicious, the service is excellent.
The staff is professional and friendly, the place is clean, the waiting room is comfortable, the coffee is delicious, and the service is excellent. Oh, and I love looking at the classic cars that come in for service too:-)

MW
Michael W.
Claremont, CA
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2016
Good work..
Thanks, car is running great!

DF
David F.
Claremont, CA
Mazda 6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2016
2004 Mazda 6 catalytic converter/ exhaust mainfold replacement
Service was done promptly (5 stars) but the check engine light came on again with 24 hours which may or may not have been related but is frustrating nonetheless..

ES
Eric S.
La Verne, CA
Saab 900
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2016 Category: Service
Eric said he was very impressed with the staff and the organization and cleanliness of the business. The service on his vehicle was done in a timely manner and well. He brought the vehicle in with a rattle, when he picked up his vehicle and drove away he originally thought he heard the rattle but he does not hear it currently.
This review was collected via phone interview by Customer Research Inc.

DC
Dan C.
California
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2016 Category: Service
Spoke with Dan's wife. She said this business was a wonderful. When she called them they greeted her both professionally and accurately. When she actually went to their facility she found it to be clean. She needed to have her fuel injector cleaned, and they told her it would take them 2 days. She implored them saying that she needed to have her vehicle ready in a day, and they were able to have her vehicle ready the following morning. She also noted that they charged a great price.
This review was collected via phone interview by Customer Research Inc.

DB
DAVID B.
Pomona, CA
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2016
Always, prompt courteous service
C & D is like an extension of family in helping out your needs

RY
Rachele Y.
Pomona, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2016
Always personal and professional help.
I've been taking my vehicle to Connie and Dick's Service Center for at least 4 years now. They are extremely professional, always able to accommodate my schedule and guarantee their work.

EH
Erica H.
Orlando, FL
Mazda Protege5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2016 Category: Service
Erica said they did a good job at a good price and they were friendly.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Claremont, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2016 Category: Service
Michael said he was happy with the service from this business.
This review was collected via phone interview by Customer Research Inc.

KD
Kenith D.
La Verne, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2016 Category: Service
Kenith said he was very pleased with this business. They did a good job and were very courteous.
This review was collected via phone interview by Customer Research Inc.

AM
Antonio M.
Pomona, CA
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2016 Category: Service
Antonio said this business provided him with wonderful service.
This review was collected via phone interview by Customer Research Inc.

RB
Randy B.
Upland, CA
Chevrolet El Camino
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2016 Category: Service
Randy said the business provided good communication during the whole repair process.
This review was collected via phone interview by Customer Research Inc.

CL
Claire L.
Claremont, CA
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2016
Good
Good

LS
Louis S.
Claremont, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Louis said the business is honest. They don't try and sell him non-needed repairs. They are helpful because the business did not provide a rental vehicle but did pay half the cost when he called for one. They are reasonable with their prices. It is a very pleasant place.
This review was collected via phone interview by Customer Research Inc.

VT
Victoria T.
Claremont, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2016
Very good service
Thanks for fixing my car. I put a lot of miles on it and want it to keep going versus buying a new car. You guys helped me keep my car on the road. It is running great again.

MB
Mike B.
Fontana, CA
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2016
Perfect customer service and a fair price
Oscar was courteous and attentive, gave me the option to wait for my vehicle to be done or to drive me back to work. I opted to stay and wait. He offered me free WiFi information and a spoon since I brought my lunch to eat while I waited. Can't complain about the price or the customer service...it was all perfect.