ReScore Reviews™ (3)
I called them and asked if they checked all the switches and relays beyond the key. The guy I talked to was defensive and seemed offended that I would question their work. However, the short answer was no, they did not check the entire ignition system.
So I got on the web again and taught myself everything there was to know about my ignition system. I figured out how to pull the ignition switch (took five minutes) and put a $10 multi-meter on it. All the connections worked accept the start connection. The next day I went down to O'Relly's and installed a new $20 ignition switch in their parking lot. So, $30 in tools/parts and 20 minuets labor got my car starting every time.
The paperwork they gave me says the mechanic pulled the ignition switch and it "felt OK." Had he taken a moment to put a Ohm meter on it he would have found the problem. They could have charged me another $80 in parts and labor and I would have been happy to pay it.
That all said, the guy I talked to should have admitted they did not check the entire ignition system and asked me to bring my car back in so they could. If they did they would have kept my future business, the five star rating and made even more money off me.
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Crabtree Automotive Inc.
Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
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What makes the place so great (or not) in just a few words.
I recommend you often. Quality care, communication, confidence, go the extra mile. Helps me feel safe in my vehicle and that's everything. Treat you like family. OK to use in your marketing. People need to know where you are and who you are and what you can do for their peace of mind and make vehicle repairs fully. Financing available, but affordable service, fair and honest.
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Jayne Lord (you may quote me)
Jayne, I am so happy we were able to win your trust and confidence in us. We will continue to help you along the way so you can make the best decisions for you and your vehicle.
Highly recommend their services for all vehicles.
We really do try to save our customers money when we can. Thank you for the nice review Charyse!
Thank you Karen for taking your time to write such a nice review! The reviews we get are shared with our office staff and technicians. It makes their day!
Thank you Kathryn! We do our best to help people in need of a minor repair like a failed headlight. One of our techs is our "go to" guy for that type of repair and usually we can work a job like that into our schedule.
Thanks for the nice review Don!
Thank you for the nice review Mary! I will pass this review on to our staff and technicians.
Thank you for the nice review and recommending us to your friends Shawna!
Thanks for being a loyal customer Jim!