Crabtree Automotive Inc.

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

365 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 6 months ago

Reviews


ME
Michael E.
Albany, OR
Nissan Murano
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2014 Category: Service
Spoke with Mary. She is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.
Rick B. from Crabtree Automotive Inc. responded on 04/01/2014

Thank you!


GB
Georgia B.
Albany, OR
GMC Sonoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2014 Category: Service
Georgia said this business quoted her a price of $250 to $300 for the work but it ended up being quite a bit higher than the quote. Because of that, she would not recommend them to others.
This review was collected via phone interview by Customer Research Inc.
Rick B. from Crabtree Automotive Inc. responded on 03/28/2014

Thank you for the feedback Georgia.


SS
STEVEN S.
Albany, OR
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2014
Great Friendly Service
They provided a ride for me to and from the shop. Great friendly service.

LV
Louis V.
Jefferson, OR
Mazda RX-8
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2014 Category: Service
Louis said he had a really good experience.
This review was collected via phone interview by Customer Research Inc.

KR
KAREN R.
Albany, OR
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2014
detailed information
Trust is very important to me, just because I am an older woman does not mean I am not smart enough to understand what is going on, I appreciate the time that is given to explain what the problem is.

SS
Shirley S.
Albany, OR
Ford Thunderbird
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2014 Category: Service
Shirley said she has gone to this business for a long time and trusts what they do.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Scio, OR
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2014 Category: Service
Spoke with Patrick. He said this business was pretty good.
This review was collected via phone interview by Customer Research Inc.

CV
Charity V.
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2014 Category: Service
Charity said this business has always been really good. Sometimes, they have problems with estimating the timing of the visits.
This review was collected via phone interview by Customer Research Inc.

DA
DALE A.
Albany, OR
Chrysler Grand Voyager
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2013
great
We always appreciate and value your friendly prompt response and service. Love doing business with you.

RT
RUBY T.
Albany, OR
Kia Optima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2013
Great Place!
Helpful and good work

WK
WILLIE K.
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2013
Very Thorough
Good place and would do it again...they cost a little bit more but its worth it.

BC
Betty C.
Albany, OR
Buick LeSabre
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2013 Category: Service
Betty said her service experience was good. The personnel were very polite.
This review was collected via phone interview by Customer Research Inc.

GR
Greg R.
Albany, OR
Chevrolet Cavalier
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2013 Category: Service
Greg said he likes this business and would definitely recommend them to others.
This review was collected via phone interview by Customer Research Inc.

KH
KENNETH (KEN) H.
Albany, OR
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2013
Good, friendly service at fair price
Performed alignment and oil change. Everyone friendly and professional. Service took longer than expected or I'd have given 5 stars. Will use again.

TC
TOM C.
Albany, OR
Toyota RAV4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2013
clean, fast, effiecent
Good service. A little concerned about added fees lately, with no proffered explanation, I had to dig it out.

MF
MIKE F.
Ford Cab & Chassis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2013
Great Service
Great Service, Fast and called when complete, good records, email confirmation.

GB
Gail B.
Albany, OR
Dodge Dakota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2013 Category: Service
Gail said they were very courteous and they even gave her a ride home. She had a problem with the battery and they replaced it. She said she felt she could have saved money by purchasing it somewhere else because their labor cost was high.
This review was collected via phone interview by Customer Research Inc.

CS
Connor S.
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2013 Category: Service
Connor said he was happy with the business.
This review was collected via phone interview by Customer Research Inc.

CH
CRISTA H.
Albany, OR
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2013
Good work
Did the job, things look great. We need (both of us) a bit better communication about what has been done, or will be done.

JP
JANEEN P.
Toyota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2013
Treat customers with courtesy and respect; always stand behind their work
I didn't give you a 5 this time as I felt the service was rushed. One of the services that was to be included in the FREE check up wasn't done because a hoist needed to be used and there wasn't time. Yet, I had planned to leave the vehicle all day if needed. It appeared that the business was over-booked that day?