ReScore Reviews™ (16)
Secondly, I was talking about MY EXPERIENCES with the sales dept in the previous post I made (anonymous under "Not a big fan of this place") not the service dept. So how did you know who the person was that was making the post? Hmm...?
In addition as I stated, the work on the carpet was not done correctly the first time and I drove out of town with a very dangerous driving hazard on my hands (hints why I was upset in the first place). Yes!! I agree, one of the service advisor (who I adore tremendously) went beyond the call of duty to make sure that the job was done right the SECOND TIME AROUND!
I was very understanding and patient when my appointment day was push back due to another customer not bring back a Santa Fe that I was going to drive (as a loner until the work was done on my car). Yes, I was place in a different Santa Fe (thanks a lot for doing that). But what we are NOT going to do is brush everything aside that lead up to my frustration with Crenshaw Hyundai in the first place.
There are some staff (a some few) that have been very nice to me and went beyond the call of duty to make sure everything that needs to be done has gotten done! However, there are others that could care less. I guess they figure once they install the carpet in my SUV that they can give it back to me in worse condition then what I give it to them in (but that's okay).
These is my thing Mr. David M.Wing... I know any car dealership thrives off of positive feedback from customers because word of mouth travels far;however, when it's negative feedback... word of mouth still travels very far. It seems to me from all these other comments and reviews that many people like that services they receive from Crenshaw Hyundai(whether its from the sales dept, service, parts, etc) so my little insufficient opinion don't matter right???
Well maybe it does matter because "someone" wouldn't have spent a lot of time looking up an "anonymously" review. Then I get an email from the site that I did the review on with YOUR reply to my apparent "negative" review of MY PERSONAL EXPERIENCE (which I am entitled to!). This entire experience has been very weird to me and just left a BAD taste in my mouth; however, thank you Mr. David M. Wing for responding to my "anonymous" review.
Crenshaw Hyundai hasn't really done nothing to try to rectify this situation and why should they. They got what they wanted from me which was a sale and me stuck and a 72 month contract and pay a ridiculous amount of money "sigh." This is my fourth vehicle from this place and this is my last one from them. I will never deal with that place ever again when it come to buying vehicles. My buying experience has been horrible with them I'm not subjecting myself to this ever again and that's what's up!!!
I wanted to reach out and apologise for the "lack of service" you experienced here. I looked into the sutuation and found out that the driving hazard was a broken clip that holds the floor mat down which can NOT be fixed and had to be ordered and replaced. Not only did we get the parts needed, we even gave you a same like vehicle to drive off the lot as there was no others available in service loaner for you. I thought we did a pretty good job of coming together to help rectify the situation as quickly as possible, but you obviously didnt have a great experience. I emplore you to please reach out and let us know how we could have better served you in that situation???