Crest Cadillac Collision Center

Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1917 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
Latest Review over 1 year ago

Reviews


EH
Elliott H.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/20/2016 Category: Collision
Elliott said this business extended the vehicle due date several times due to parts delays. It took four or six weeks to repair the vehicle. The repair tracker was unreliable before he received his vehicle and is still sending messages regarding his vehicle. Some personnel were unprofessional and came across as being untruthful. The vehicle has been repaired. For the reasons stated, he would not recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

WC
Woo C.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2016 Category: Collision
Woo said this business was supposed to fix a scratch and it looks like a child did it. She was not satisfied with the quality of the repair due to reasons already stated. She was not part of the estimate process.
This review was collected via phone interview by Customer Research Inc.

JC
Juan C.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/01/2016 Category: Collision
Juan said they took a very long time and they didn't communicate well. His vehicle was 4 or 5 days late because they were slow. He was not kept informed because he did not receive any phone calls. They were not professional at communicating the processes and steps involved. He is unsure if he's satisfied with the estimate because even though the man was nice, it took a long time. He suggests this facility be prompt and communicate better.
This review was collected via phone interview by Customer Research Inc.

JC
Joel C.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/12/2016 Category: Collision
Joel said this business was supposed to fix everything wrong with his vehicle, but they neglected to fix his windshield. When they called him to let him know his vehicle was ready, his windshield was not fixed. He had already dropped of the rental vehicle and taken time off work. The lack of coordination kind of messed him up. He is satisfied with the quality of the repair now that it is done. They had told him his vehicle was ready but it was not. The situation was kind of messy because they had to coordinate with another company to get his windshield fixed, taking an extra week and a half for service. He noted they did keep him adequately informed, they were just misinformed. They informed him all the time about his vehicle and the different processes it was in but they were misinformed. He was not satisfied with the estimator. The employee was supposed to send the information to his insurance and he waited for a long time. He came to find out that the employee must have quit abruptly because this business did not have any claim information. He noted the estimator was pretty awful at providing service. All of the employees were nice, they were just incompetent. He was not satisfied with their communication due to the estimate, which was awful. He would not recommend them for service. Multiple times through his experience, things were handled improperly. The estimate had not been sent to the insurance, which he stated he thinks would be pretty standard. The estimator quit, and though that was unforeseen, it certainly affected him. In addition, whomever oversaw the repair process and kept him informed had overlooked a pretty big part of the repair, the windshield. His invoice said his windshield was done but it was not.
This review was collected via phone interview by Customer Research Inc.

MG
Mark G.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/03/2016 Category: Collision
Mark said he had several issues. The repair was poor quality, and they took 14 weeks to repair his vehicle, when they promised it in 10 weeks. The headlights were not installed properly, They did not put the tires on correctly, and the vehicle was dirty inside, and out. He was given a 10 week deadline, but it took 14 weeks to complete the repairs. The personnel kept giving him bogus reasons for the delays that went from one week to another. He repeatedly called them for updates and they never took the initiative to call him first. They did not communicate with him at all. Therefore, he continually called them for new deadlines, that they could not meet. He still has to return to the facility to get more things repaired correctly.
This review was collected via phone interview by Customer Research Inc.

CB
Caitlyn B.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/06/2016 Category: Collision
Caitlyn said the customer service at this business was horrible and slow. She was told her vehicle would be finished in a week but they had her vehicle for over 3 weeks. Initially, they never called to notify her of the delay and they did not tell her the cause of the delay. She said at first she thought the delay was due to the neglect of the other party, involved in the accident. Later on she found out her vehicle was delayed because this facility did not send the correct paperwork on time. She was not kept adequately informed during the repair process. She had to constantly get in contact with them because she had a rental vehicle and she needed to know how long to keep it. She is unsure if she was satisfied with the person who prepared her estimate because her estimate was prepared by another facility. She stated she was not satisfied with the personal, she felt they were not being truthful with her. However, the personal was friendly. She was not satisfied with the communication for reasons previously stated. She would not recommend them based on this experience.
This review was collected via phone interview by Customer Research Inc.

RB
Ryan B.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/24/2015 Category: Collision
Ryan said he was not satisfied with his overall experience because there was a lack of communication. His vehicle was an unspecified amount of days late and he does not know why. He was not kept informed during the repair process due to reasons previously stated. He was not satisfied with the thoroughness of the person who prepared his estimate but he did not elaborate further. He was not satisfied with the way he was treated because the customer service was horrible.
This review was collected via phone interview by Customer Research Inc.

IK
Ivan K.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/05/2015 Category: Collision
Ivan said his overall experience was not bad, but it was not good either. He mentioned not being properly updated on the statues of the vehicle. Also, the repair took 3 times longer than promised due to an insurance company delay. He was not acknowledged upon walking in. Due to this he cannot recommend this business at this time.
This review was collected via phone interview by Customer Research Inc.

LR
Larry R.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/01/2015 Category: Collision
Larry said the personnel at the business promised his vehicle in one day but it took one week. There was a lack of communication because he had to call for an update on his vehicle. He left messages and his calls were never returned. The general manager had to inform him on the status of the repairs.
This review was collected via phone interview by Customer Research Inc.

MJ
Mark J.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/08/2015 Category: Collision
Spoke with Amanda. She said she was satisfied with the hood, but not satisfied with the overall experience because of the work. She had to have the insurance company go look at the vehicle. The business communicated they would have a professional business replace the headliner, but one of the mechanics did it. The mechanic left greasy fingerprints all over the headliner and airbags. Bubbles were left in the paint work and they painted over speakers. That should have been buffed out. They told her one of the repairs would be covered by the insurance company, but it was not. She had to pay extra money for the rental vehicle and that was two additional days.
This review was collected via phone interview by Customer Research Inc.

KW
Kawai W.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/01/2015 Category: Collision
Spoke with Norma. She said she had to wait over a month for her vehicle to be repaired due to missing parts, short staffing issues, and insurance delays. She was not kept informed during these delays and every time she called for updates she was given different excuses. She had to escalate the situation with the manager to get the repair work started. One of the delays was caused by the insurance company but if she had known this she would have contacted them to speed things up. She does not recall how late it was. She said before talking to the manager the communication was not satisfactory, but after speaking to the manager the communication with the business improved.
This review was collected via phone interview by Customer Research Inc.

DP
Dave P.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/02/2015 Category: Collision
Dave said he took the vehicle in for a bumper, which turned out fine, but he also asked them to take care of two other small things and they were not taken care of. He called today and told them he was going back to get the vehicle and they were very rude to him over the phone. He said he was upset because they did not do what was asked of them. The vehicle took an extra couple of days but he was unsure why and he was the one to call and check on the status of the vehicle, they did not contact him. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

TJ
Timothy J.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/26/2015 Category: Collision
Timothy said his insurance company recommended a handful of companies for repair. He chose the business but was not satisfied with them. They took over 30 days with his vehicle and there was a lack of communication. The customer service was terrible. The day he went to pick up his vehicle, he called when he was an hour away. He got to the facility and waited an additional 30 minutes just to speak with someone. He went to Chris' office, who was on the phone and was waived off. USAA called for the sixth time inquiring about a balance on his rental vehicle, which he has no intention of paying. He said he feels he did most of the leg work for the entire process. Michelle, at the front desk, is the only one who did not drop the ball. He welcomes any calls from the management. He has sold the vehicle because he did not trust the repairs that were made.
This review was collected via phone interview by Customer Research Inc.

LR
Larry R.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2015 Category: Collision
Larry said the staff failed to communicate with him regarding when his vehicle would be ready. The repairs was supposed to take 2 to 3 days to complete, but they actually took a full week and he was not contacted about the delay. They did not order the correct parts and had to keep the vehicle overnight to make sure the paint was dry. They planned his repairs poorly. He was not kept adequately informed for the reasons stated. He is unsure of his satisfaction with the way he was treated. He was not satisfied with the communication because of the reasons stated. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

AH
Ann H.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/01/2015 Category: Collision
Ann said the business provides the worst, poor, terrible service. There were scratches on the bumper and around her vehicle. They did not provide the full service that was on her estimate and she is still waiting to return to the business to finish. Her vehicle was not ready when promised as it was delayed by seven days due to miscommunication. She was not kept informed and was not satisfied with the person that prepared her estimate as they called her after leaving her vehicle at the business saying her estimate would be higher. The representative was disrespectful and sarcastic about leaving her vehicle dirty with dust on the interior. She would not recommend the business based on this experience.
This review was collected via phone interview by Customer Research Inc.

SD
Sharon D.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/26/2015 Category: Collision
Sharon said this business promised her vehicle would be ready three to four different times, but it was never really ready. It took them seven to eight weeks because they could not find certain parts. It was originally promised back in four weeks. She had to call them and they did not call her. She was not satisfied with the way she was treated for the same reason and would not recommend them as a result.
This review was collected via phone interview by Customer Research Inc.

MC
Marc C.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/04/2015 Category: Collision
Marc said the original estimate for the repair to be completed in was 3 or 4 days but it took a month to be completed. After he had driven the vehicle home he found a dent in the hood of the vehicle which was resolved by the facility. The repair was promised for 3 or 4 days and took one month to be completed. The delay was due to a problem with the paint and he said he thought there was a problem with a door but did not recall the cause of the delay exactly. He had to call the facility to get information on the repair so was not satisfied with the communication. As a result of the visit, he will not recommend the facility to others.
This review was collected via phone interview by Customer Research Inc.

KC
Kimberly C.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/02/2015 Category: Collision
Kimberly said there is a wrinkle in the paint. She plans to return to resolve this issue. She pointed out the wrinkle to this business when she went to pick up her vehicle. They told her they were on a break and would not be able to fix it until the break was over. It is inconvenient to return to this business.
This review was collected via phone interview by Customer Research Inc.

TE
Tony E.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/01/2015 Category: Collision
Tony said he was not satisfied with his experience because even though the work was fine, the process was slow. The adjustor was ill for one week, so there was a delay in ordering parts and completing the process. His vehicle was delayed by three days. He was not satisfied with their communication because he had to call them. They did not call him and update him. He had to take the vehicle back because there were some minor problems. There was a problem with the horn and the SRS light, and the bumper needed chrome put on it. He finally went to the dealership and had some work done to complete it.
This review was collected via phone interview by Customer Research Inc.

SG
Sara G.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/18/2015 Category: Collision
Sara said it took twice as long to receive her vehicle because the specialist took a week off and then an additional week for training. This was an inconvenience for her because the business told her it would take one month, and when she checked on the status, they told her it would take an additional three to four weeks for the reasons already mentioned. She would not recommend this business to others for these reasons.
This review was collected via phone interview by Customer Research Inc.

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