Crest Cadillac Collision Center

Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51
4.5

( 1917 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
Latest Review almost 2 years ago

Reviews


EH
Elliott H.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/20/2016 Category: Collision
Elliott said this business extended the vehicle due date several times due to parts delays. It took four or six weeks to repair the vehicle. The repair tracker was unreliable before he received his vehicle and is still sending messages regarding his vehicle. Some personnel were unprofessional and came across as being untruthful. The vehicle has been repaired. For the reasons stated, he would not recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

JC
Juan C.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/01/2016 Category: Collision
Juan said they took a very long time and they didn't communicate well. His vehicle was 4 or 5 days late because they were slow. He was not kept informed because he did not receive any phone calls. They were not professional at communicating the processes and steps involved. He is unsure if he's satisfied with the estimate because even though the man was nice, it took a long time. He suggests this facility be prompt and communicate better.
This review was collected via phone interview by Customer Research Inc.

WS
Wendy S.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2016 Category: Collision
Wendy said she has noticed the welding is starting to buckle and pull apart. The repair does not look really smooth like it did at first and the repair is now evident. It took longer than promised. She needed the rental vehicle two extra days. There was issues in the paint shop. She said she had to call the business for information. She had no contact with the business.
This review was collected via phone interview by Customer Research Inc.

AM
Ariel M.
Tennessee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/30/2016 Category: Collision
Ariel said it took way too long to fix his vehicle. They broke the key, so they had to bring the vehicle to another dealership to fix it and that it took a month and half later. He said being kept informed was like a bouncing ball and he had to go to the business himself and was insulted by the manager. When he pulled the vehicle out of the lot the windshield was cracked and they blamed it on him. He just got a new one in November and he had document of that. He is a traveling musician and they pretty much threatened him that he had to pick up his vehicle or they were going to charge a storage fee.
This review was collected via phone interview by Customer Research Inc.

EH
Erin H.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2016 Category: Collision
Erin said the business did a great job on the bumper. The accident caused the bumper to make a dent in the tire and she does not like the way it looks. She said the tire is drivable but she does not know what damage, it may cause in the future. Due to this, she will not recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

WH
Wesley H.
Ohio
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2016 Category: Collision
Wesley said the vehicle was not ready when he was told it would be. There was a run in the paint and the rock guards were not put back on. He made two flights into town to get the vehicle and it was ready on the second trip. The staff was not very cordial to deal with. The quality of work and the lack of attention to detail makes him not want to recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

JC
Joel C.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/12/2016 Category: Collision
Joel said this business was supposed to fix everything wrong with his vehicle, but they neglected to fix his windshield. When they called him to let him know his vehicle was ready, his windshield was not fixed. He had already dropped of the rental vehicle and taken time off work. The lack of coordination kind of messed him up. He is satisfied with the quality of the repair now that it is done. They had told him his vehicle was ready but it was not. The situation was kind of messy because they had to coordinate with another company to get his windshield fixed, taking an extra week and a half for service. He noted they did keep him adequately informed, they were just misinformed. They informed him all the time about his vehicle and the different processes it was in but they were misinformed. He was not satisfied with the estimator. The employee was supposed to send the information to his insurance and he waited for a long time. He came to find out that the employee must have quit abruptly because this business did not have any claim information. He noted the estimator was pretty awful at providing service. All of the employees were nice, they were just incompetent. He was not satisfied with their communication due to the estimate, which was awful. He would not recommend them for service. Multiple times through his experience, things were handled improperly. The estimate had not been sent to the insurance, which he stated he thinks would be pretty standard. The estimator quit, and though that was unforeseen, it certainly affected him. In addition, whomever oversaw the repair process and kept him informed had overlooked a pretty big part of the repair, the windshield. His invoice said his windshield was done but it was not.
This review was collected via phone interview by Customer Research Inc.

MG
Mark G.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/03/2016 Category: Collision
Mark said he had several issues. The repair was poor quality, and they took 14 weeks to repair his vehicle, when they promised it in 10 weeks. The headlights were not installed properly, They did not put the tires on correctly, and the vehicle was dirty inside, and out. He was given a 10 week deadline, but it took 14 weeks to complete the repairs. The personnel kept giving him bogus reasons for the delays that went from one week to another. He repeatedly called them for updates and they never took the initiative to call him first. They did not communicate with him at all. Therefore, he continually called them for new deadlines, that they could not meet. He still has to return to the facility to get more things repaired correctly.
This review was collected via phone interview by Customer Research Inc.

JG
Jeffery G.
Tennessee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/28/2016 Category: Collision
Jeffery said he was not satisfied with the quality of the repair because a plastic insert was missing. The repairs were delayed because this business found additional damage during repair and a parts delay. The repairs were delayed by 3 weeks. He could not get this business to return his calls. The additional damage double the cost of the repair.
This review was collected via phone interview by Customer Research Inc.

LR
Larry R.
Tennessee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/26/2016 Category: Collision
Larry said the quality of work at this business is good, and this is his third experience with them. However, they are not very good at communicating or managing expectations. On this visit, they actually did not complete the service, and that required him to return to them with his vehicle and follow up with a couple of other people to get his vehicle fixed. His vehicle was delayed one day, but it was not completed, and it had taken a couple more days to sort that out. He stated that he thought the estimate was accurate, which is why he was surprised when they did not complete all of the service as covered in the estimate. All of the employees were nice. He will probably not recommend them, but he will go back to them. There are not a lot of options for him to receive service and their work is good.
This review was collected via phone interview by Customer Research Inc.

JA
Juan A.
Tennessee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/21/2016 Category: Collision
Juan said this business was rude. He dropped his vehicle off and was told it would take 5 days to complete, but it took a month and one week due to a parts delay. He was also not satisfied with the estimate for this reason. During that time he was not contacted by the business, he called them multiple times and left messages requesting to be called back by management but no one ever returned his calls.
This review was collected via phone interview by Customer Research Inc.

KJ
Kella J.
Tennessee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/13/2016 Category: Collision
Kella said this business kept her vehicle for 3 months but they promised it would be ready in 6-8 weeks. They told her the delay was because of parts. She was not kept informed because she had to call them to find out the status of the repair and they never communicated with her. She would not recommend this facility because of the delay and they did not do the alignment that was needed. Her vehicle had to be sent to another facility so the alignment could be done.
This review was collected via phone interview by Customer Research Inc.

CB
Caitlyn B.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/06/2016 Category: Collision
Caitlyn said the customer service at this business was horrible and slow. She was told her vehicle would be finished in a week but they had her vehicle for over 3 weeks. Initially, they never called to notify her of the delay and they did not tell her the cause of the delay. She said at first she thought the delay was due to the neglect of the other party, involved in the accident. Later on she found out her vehicle was delayed because this facility did not send the correct paperwork on time. She was not kept adequately informed during the repair process. She had to constantly get in contact with them because she had a rental vehicle and she needed to know how long to keep it. She is unsure if she was satisfied with the person who prepared her estimate because her estimate was prepared by another facility. She stated she was not satisfied with the personal, she felt they were not being truthful with her. However, the personal was friendly. She was not satisfied with the communication for reasons previously stated. She would not recommend them based on this experience.
This review was collected via phone interview by Customer Research Inc.

JV
John V.
Tennessee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/24/2015 Category: Collision
John said they did not communicate with him at all and he had to make all of the calls. They did not make the date that they tried to get the vehicle done by. Some of it was due to parts, but there were other things which he did not specify on. They did not put the chrome back on the drivers side door handle and he had to do it himself. There was another piece that did not get put on as well. There was an unfriendliness with the staff and his vehicle smelled of oil when he got in it. He picked it up on a flat as well and his check engine light is on. He is not sure if that had to do with the work that was done or not.
This review was collected via phone interview by Customer Research Inc.

RB
Ryan B.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/24/2015 Category: Collision
Ryan said he was not satisfied with his overall experience because there was a lack of communication. His vehicle was an unspecified amount of days late and he does not know why. He was not kept informed during the repair process due to reasons previously stated. He was not satisfied with the thoroughness of the person who prepared his estimate but he did not elaborate further. He was not satisfied with the way he was treated because the customer service was horrible.
This review was collected via phone interview by Customer Research Inc.

IK
Ivan K.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/05/2015 Category: Collision
Ivan said his overall experience was not bad, but it was not good either. He mentioned not being properly updated on the statues of the vehicle. Also, the repair took 3 times longer than promised due to an insurance company delay. He was not acknowledged upon walking in. Due to this he cannot recommend this business at this time.
This review was collected via phone interview by Customer Research Inc.

NN
Nagrishna N.
Tennessee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2015 Category: Collision
Nagrishna said this business took too long to complete a small repair. There was no promise date given but the repairs took 20 days to complete. He had to call or email every day to get up dates on the progress of the repairs, he never got a call back and the one email he received did not give any information about the repairs. The person that complete the estimate was not prompt and does not respect the customer. They do not care about their customers. He never got greeted while he was there, one gentleman walked right past him without saying a word to him.
This review was collected via phone interview by Customer Research Inc.

AH
Amy H.
Kentucky
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/18/2015 Category: Collision
Amy said it took longer than expected for her vehicle to be repaired due to parts delays and employee illnesses, then the taillight they replaced did not match. The business was not in contact with her, she had to call them continuously. She said it was a miserable experience.
This review was collected via phone interview by Customer Research Inc.

MJ
Mark J.
Tennessee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/08/2015 Category: Collision
Spoke with Amanda. She said she was satisfied with the hood, but not satisfied with the overall experience because of the work. She had to have the insurance company go look at the vehicle. The business communicated they would have a professional business replace the headliner, but one of the mechanics did it. The mechanic left greasy fingerprints all over the headliner and airbags. Bubbles were left in the paint work and they painted over speakers. That should have been buffed out. They told her one of the repairs would be covered by the insurance company, but it was not. She had to pay extra money for the rental vehicle and that was two additional days.
This review was collected via phone interview by Customer Research Inc.

LS
Leslie S.
Tennessee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/02/2015 Category: Collision
Leslie said it took them three months to repair her vehicle and she was told it was due to parts. She found out later that was not the case. She had to call them every other day, so there was no communication.
This review was collected via phone interview by Customer Research Inc.

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