business image

Crest Collision Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(797 Reviews)
-100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

We repair all makes and models. Lifetime Warranty on all repairs. We repair all makes and models. Lifetime Warranty on all repairs.

Categories
Auto Body, Body Shop, Collision Repair
Contact
(972) 423-1512

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Central Time (US & Canada)
420 Lexington Dr. Plano, TX 75075
Crest Collision Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(797 Reviews)

MT
gravatar
Michael T.
Dallas, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/25/2019
Crest caused more damage to my car than when I initially brought it in
Dallas experienced a big storm in the middle of June. This caused damage to my Volvo car resulting in many, mini paint chips along the passenger side of my car and hood, scratches in the windshield and passenger side windows, scuff marks in the passenger headlight, and scuff marks in the applique on the passenger doors. Putting my insurance aside, Crest had my car for 4 weeks to repair my car. My initial contact, Rich, left a few days after I gave them my car. He was replaced with Alex, who kept me updated on the status of my vehicle. I received word from Alex that my car would be ready to pick up on July 23. I went over to Crest to pick up my vehicle and noticed that there were more damages to the car that was NOT caused by the initial storm damage. Both of my headlights have many little scratches in them. They were never supposed to touch the driver side headlight as there was never any damage to that one. The ended up buffing the driver side headlight and got red paint on it (my car is red). I have a chrome piece outlining the grill, which had zero damage from the storm damage. My windshield was replaced and in that process they scratched a black plastic piece that is surrounding the radio. There is a dent on the trunk of my car. There are spots on the car where they had to repaint and there are little bubbles on it. My car has under 1,900 miles and I got it in January. I wash the car myself and I know what scratches and other imperfections there were on the car before I brought it into Crest at the end of June. Once I discovered these damages, I contacted Alex and said I found damages that Crest caused in the 4 weeks that they had my car. In the end, I spoke with Alex's manager, Curtis, about the next steps for them to order the parts necessary as they will be paying for it. Curtis said the headlights were damaged before I brought my car in, which is 100% not true. He even said the scratch on the radio was very unlikely caused by them, but they will take care of it. I even sent him pictures of these damages, and he had excuses about the angles and distance of the pictures showing the damages. Crest caused more problems in the end, and are not even acknowledging that they caused these damages, and will take care of it. I will never return to Crest Collision and will never recommend this collision center to anyone. I am currently waiting to speak with the General Manager of Crest in regards to this. I will be following up with his and will be reporting Crest to the BBB.
Not Recommended
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(426 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(502 Reviews)
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,645 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(791 Reviews)
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,075 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.