Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

292 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


JN
James N.
Waco, TX
Ford Econoline Wagon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2018
Reeled like bate and switch
My 1999 Ford E 250 van was running rough. The code on the trouble light said there was an issue with cylinder #2. The quoted me $55 to trouble shoot the problem. Then they came back and said it would be another $100 to find the problem. They measured voltages and ohmed wires all to find that the fuel injector needed to be replaced. Bottom line it was over $450 to fix the problem. Wow really just be aware that it cost lots to do simple things.

SE
Somebody E.
Waco, TX
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2018
Not sure what the hype is about.
They are okay, but I didn't have the greatest experience. The job they ended up doing was fine I guess. It was a little pricey after checking around with other shops about the work done. And it was a little weird going there for a first time. They were too busy the first day I brought it in, so I came back the next day. I left it, and they didn't have a lot in front of me that day, but it still seemed like they took their time getting to it to diagnose and repair. Then they didn't even get to it that day but instead the end of the day after that. And they didn't even get to the repairs until near the end of the third day there, finishing mid day 4 of it being there.

It seems that a lot of service type businesses take their vans and trucks there, so maybe those guys just always have precedence over regular people off the street. They were fine as far as work done, but I probably wont go back there. Why go back if takes them almost a work week for what is maybe a 5-6 hour job. I have no idea why they get such high ratings, and people rave about them.

AS
Avery S.
Waco, TX
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2018 Category: Service
Avery said the business did a pretty good job but after he left the facility, his vehicle was making a weird noise.
This review was collected via phone interview by Customer Research Inc.

EG
Erika G.
Waco, TX
Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/29/2017 Category: Service
Erika said the staff did not repair the issue correctly the first time. She had to return three times for the same issue.
This review was collected via phone interview by Customer Research Inc.
Andrew C. from Cunningham Brothers responded on 12/07/2017

At Cunningham Brothers we strive to be thorough on every job. Occasionally we fall short. This customer had to bring her car back for a minor issue after having a timing belt replaced. We took care of her car immediately. She brought it back again later for issues not related to the timing belt job. Even though it was not related to our work, we took care of it at no charge.
                Andrew Cunningham
                               Owner


NM
Nicholas M.
Waco, TX
Dodge Caliber
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2017 Category: Service
Nicolas said he went in recently with a shaky steering wheel on his vehicle and was told needed a brand new tie rod. The tie rod would had cost him $600. He went to another business and it was not the tie rod that was the problem. He had brakes done before but they were gone out by a year.
This review was collected via phone interview by Customer Research Inc.

WG
Weldon G.
Texas
Ford Explorer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2017 Category: Service
Weldon said he was satisfied with the work that this business did.
This review was collected via phone interview by Customer Research Inc.

AD
Alex D.
Waco, TX
Saturn Ion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2019 Category: Service
Alex said he had a good experience overall but the service wasn't anything complicated.
This review was collected via phone interview by Customer Research Inc.

TF
Tyler F.
Waco, TX
Audi S4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019 Category: Service
Tyler said he was satisfied with everything. The employees were patient, genuine people and he appreciated their honesty.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Waco, TX
GMC Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2019
You fixed a fuel problem would you charge me for the diagnosis I thought if you fix the problem you don’t get charge of the diagnosis but you didn’t fix the headlight but the windshield wipers
You fix the fuel problem thanks but you forget to do the headlights in the windshield wipers and you charge me for the diagnosis I thought if you fix the problem you don’t get charge for the diagnosis on time charge for diagnose if you don’t fix the problem I was charged $52 for the diagnosis place to fix the problem on the fuel issue

MH
Michael H.
Waco, TX
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019 Category: Service
Michael said he had no real issues. They said the axle work would be done in a week, which he thought was a good amount of time for the job.
This review was collected via phone interview by Customer Research Inc.

GR
George R.
Waco, TX
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
George said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

PK
Peggy K.
Elm Mott, TX
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Peggy said the work was really good and the staff did a really nice job, better than other places she's been. They are really nice people and explained everything to her. She would take her vehicle back there.
This review was collected via phone interview by Customer Research Inc.

ST
Steven T.
Waco, TX
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Steven said the business is fair.
This review was collected via phone interview by Customer Research Inc.

RR
Rolando R.
Texas
Scion FR-S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Rolando said had to wait a little longer for a part then expected.
This review was collected via phone interview by Customer Research Inc.

LC
Laura C.
Hewitt, TX
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Laura said her experience was great and she doesn't have any complaints.
This review was collected via phone interview by Customer Research Inc.

RH
Richard H.
Woodway, TX
Lincoln MKZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2018 Category: Service
Richard said while everything went well during the service, he found some paint on his dash. He hasn't been able to get it off and it wasn't there before.
This review was collected via phone interview by Customer Research Inc.

BW
Brittni W.
Plano, TX
Chevrolet Chevy Van
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2018 Category: Service
Brittni said her vehicle had trouble when she stopped by at the next gas facility after she picked up her vehicle.
This review was collected via phone interview by Customer Research Inc.

RS
Raymond S.
Waco, TX
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Spoke with Barbara. She said the employees provided thorough service. The work was a little expensive.
This review was collected via phone interview by Customer Research Inc.

ME
Mathew E.
China Spring, TX
Saturn VUE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018 Category: Service
Mathew said the service was very professional. The employees knew what they were doing.
This review was collected via phone interview by Customer Research Inc.

MR
Marty R.
Waco, TX
Volkswagen Tiguan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2018 Category: Service
Marty said there's still one check engine light on that he has to get checked out.
This review was collected via phone interview by Customer Research Inc.

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