Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

292 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


JN
James N.
Waco, TX
Ford Econoline Wagon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2018
Reeled like bate and switch
My 1999 Ford E 250 van was running rough. The code on the trouble light said there was an issue with cylinder #2. The quoted me $55 to trouble shoot the problem. Then they came back and said it would be another $100 to find the problem. They measured voltages and ohmed wires all to find that the fuel injector needed to be replaced. Bottom line it was over $450 to fix the problem. Wow really just be aware that it cost lots to do simple things.

SE
Somebody E.
Waco, TX
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2018
Not sure what the hype is about.
They are okay, but I didn't have the greatest experience. The job they ended up doing was fine I guess. It was a little pricey after checking around with other shops about the work done. And it was a little weird going there for a first time. They were too busy the first day I brought it in, so I came back the next day. I left it, and they didn't have a lot in front of me that day, but it still seemed like they took their time getting to it to diagnose and repair. Then they didn't even get to it that day but instead the end of the day after that. And they didn't even get to the repairs until near the end of the third day there, finishing mid day 4 of it being there.

It seems that a lot of service type businesses take their vans and trucks there, so maybe those guys just always have precedence over regular people off the street. They were fine as far as work done, but I probably wont go back there. Why go back if takes them almost a work week for what is maybe a 5-6 hour job. I have no idea why they get such high ratings, and people rave about them.

EG
Erika G.
Waco, TX
Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/29/2017 Category: Service
Erika said the staff did not repair the issue correctly the first time. She had to return three times for the same issue.
This review was collected via phone interview by Customer Research Inc.
Andrew C. from Cunningham Brothers responded on 12/07/2017

At Cunningham Brothers we strive to be thorough on every job. Occasionally we fall short. This customer had to bring her car back for a minor issue after having a timing belt replaced. We took care of her car immediately. She brought it back again later for issues not related to the timing belt job. Even though it was not related to our work, we took care of it at no charge.
                Andrew Cunningham
                               Owner


NM
Nicholas M.
Waco, TX
Dodge Caliber
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2017 Category: Service
Nicolas said he went in recently with a shaky steering wheel on his vehicle and was told needed a brand new tie rod. The tie rod would had cost him $600. He went to another business and it was not the tie rod that was the problem. He had brakes done before but they were gone out by a year.
This review was collected via phone interview by Customer Research Inc.

RS
Reggie S.
Waco, TX
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Reggie said the employees always do a good job and he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RS
Reggie S.
Waco, TX
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Reggie said the employees always do a good job and he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RO
Ruben O.
Waco, TX
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Ruben said this business came highly recommended and he likes their professionalism. Their prices are economical and very reasonable. He enjoyed their excellent service.
This review was collected via phone interview by Customer Research Inc.

ST
SEIFU T.
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019
Great service, quality work!
Best shop in town!

MW
Matt W.
Mansfield, TX
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019
Trans replacement
good guys, straightforward and honest, had the job knocked out quick

AD
Alex D.
Waco, TX
Saturn Ion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2019 Category: Service
Alex said he had a good experience overall but the service wasn't anything complicated.
This review was collected via phone interview by Customer Research Inc.

NA
Norma A.
Lockhart, TX
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019
Professional and prompt customer service
So excited to have found this auto repair business. Mike always answered the phone and answered all my questions. Was very helpful . I left there feeling this business to be a very honest business. I will be a returning customer.

Verified Customer
Dallas, TX
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019
Great service!
These guys replaced my Honda CR-V transmission. They were very straightforward about the cost and time it would take, and did a great job. They know their stuff.

ME
Michael E.
Waco, TX
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2019
The quality of work performed
Since being in Waco, we have taken our vehicles to the auto shop. They are very personal and perform quality work. We will continue to use them.

DH
Dru H.
Texas
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Dru said her vehicle is running perfectly, the service was quick, and the price was reasonable. She also appreciated they let her store another vehicle she used when she picked up the one that had service until she could arrange to get it.
This review was collected via phone interview by Customer Research Inc.

AB
Alex B.
Shirley, NY
Mercedes-Benz C320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Alex said the service was great.
This review was collected via phone interview by Customer Research Inc.

LH
Lidia H.
Bellmead, TX
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Lidia said her experience was good, the staff was honest and they have good prices.
This review was collected via phone interview by Customer Research Inc.

KR
Katherine R.
Waco, TX
Saturn LW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Spoke with Ruby. She said this business was fair, did good work and they were timely. They were honest and she is satisfied. She will continue to use them as long as she is in the area.
This review was collected via phone interview by Customer Research Inc.

KR
Katherine R.
Waco, TX
Saturn LW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Spoke with Ruby. She said this business was fair, did good work and they were timely. They were honest and she is satisfied. She will continue to use them as long as she is in the area.
This review was collected via phone interview by Customer Research Inc.

AC
Antonio C.
Waco, TX
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Antonio said they were good to him at this business. He added that they were kind of pricey, but they were pretty good.
This review was collected via phone interview by Customer Research Inc.

GR
German R.
Texas
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
German said he got in and out of this business. They explained what was going on with his vehicle. It went very smooth.
This review was collected via phone interview by Customer Research Inc.

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