ReScore Reviews™ (4)
Good Morning Brian
Did you mean to give us a Five Star review with your kind words?
5 Best Service 1 Worst Service
Thank you, Dave
First I would like to apologize for the appointment timing. I was not here Friday and did not know that there was a vehicle left from Friday that had run into problems completing and that car was promised Monday morning since he had to leave it over the weekend. I should have called you once I found out to inform you of the change in timing.
I am not sure how I was rude to your wife honestly. I was on the phone when she arrived to pick-up the vehicle and did not recognize her to hand her the keys while I was on the phone. There was no intent to be rude in any way and I apologize if she felt I was.
We would like to thank you for your business over the years.
Good Morning Melissa
Thank you for your feed back on the service we provided for you. Dean remembers a couple of customers calling for a quote on an oil change, a 5 quart oil change runs $28.95 plus tax, not sure if one of them was you. 1st we have to put the proper oil in your vehicle, or it can void the warranty on your engine from the manufacture.
We did explain to the Gentleman that brought the vehicle in, that synthetic oil was required, he mentioned that you had called in and wasn't sure about the oil and we installed the proper spec'd oil for your vehicle. It seems like we have a little miscommunication on this service, so i will give you a call and make it right with you.
Thank you for your business, we appreciate you as our customer.
Take Care, Dave
Good Morning Melissa
I'm glad we could work this out for the both of us. Our customers mean a lot to us and we want you to be Happy.
With a little more explanation, We resolved this issue.
Thank you for your comments and your future business.
High Regards, Dave
Good Morning Rick
Im Sorry for the bad experience, this is not our normal service experience. I know there is more than one mode door motor under the dash. Today is Sunday, when we get back in to the office on Monday and review the work order and talk to the service writer we will call you. Thank you Dave
Good Morning Rick,
I apologize again that you left frustrated, that is not something we ever want to see happen. The mistake was made on my end and I am glad we were able to resolve the problem and keep you as a great customer and happy.
When there are problems or mistake made we appreciate the concern being brought to our attention so we can correct the situation. Unfortunately mistakes happen but they can also be used as a great learning tool.
Thank you for bringing the problem to our attention and allowing us to correct the problem. We greatly appreciate your business.