Dorsett Hyundai

John,
I am sorry sales did not do a better job communicating to you the parameters of the free oil change program. You are given copies of thos parameters on your paperwork from sales. I will be sending you a complimentary oil change for your trouble. Thank you for your feedback. We hope you will continue servicing your Hyundai with us. Thanks!

Thanks Randy! We always appreciate your business and your feedback!

Thanks so much four your continued loyalty!! We appreciate your feedback!

Thanks Robert for the feedback and for your continued loyalty!

Hello,
Im sorry to hear your car has scratches. I would gladly take a look and see if they are consistent with our car wash. We use that wash every day and wash multiple cars for customers and our own cars. We have had no other complaints from anyone concerning their car. Please bring it by and I will gladly inspect and repair if necessary. We definitely want your complete satisfaction. Thank you for your response.

Joann,
Thanks for taking the time for the feedback. We value our customer responses in order to constantly improve our processes and customer experiences. I'm sorry your visit took longer than you expected. Our normal oil change does take around 45 minutes with our alignment check, battery test, 27pt inspection, and car wash. We pride ourselves in offering services you cannot get at Jiffy Lube or Walmart. We also do have issues like tire repairs, lug nuts seized, or other things that can cause us to run slightly behind. All that being said, we want you to be completely satisfied on every visit and want to retain you as our customer. If, in the future, you wish to be in and out in a certain time, let us know and we can give you an express service visit without some of the additional things we do to set us apart.
Thanks again for your time. I will be sending you a complimentary oil change for your next visit. Also, if you are satisfied with our follow up, Hyundai will give you a chance tore-score this visit.
Sincerely

Thanks again for your continued loyalty!!

Thanks so much for your fedback and your continued loyalty to Dorsett!

Thanks so much for taking the time for the feedback and for your business!!

Thanks Kerstan! We appreciate your feedback and your business!!

Thanks Phil! We always appreciate your business and yur response!!

Callie, Thanks so much for the feedback! It thrills me that your experience exceeded your expectations. Welcome to the Dorsett family!

Thanks so much for the feedback! Your completed satisfaction is important to us. I apologize for the sloppy work. That is unnacceptable, and corrective action will be taken. Thanks for your continued loyalty!

We always appreciate you kindness, continued loyalty and your feedback! Thank you!

Ken, Thanks for taking the time for the review. Im thrilled we could get you back on the road. If you are ever through this area, please stop to see us!

Thanks Sarah! We greatly appreciate your business and your feedback!! 

Thanks Dillon! We appreciate your business and your feedback!!

Paul, Thanks so much for your continued loyalty. We connot overstate how much we appreciate your business. The TV is a work in progress (lol)

Rick, can't overstate how much we appreciate your continued loyalty. Thanks for sharing your feedback!

Tim, I dont understand you responses. Your FULL SYNTHETIC (complimentary) oil change was done exactly as requested and scheduled. And no, we did not rotate your tires, because you did not request them rotated, or schedule them for a rotate. With only 5K on the car and the wear at an even 9/32 as documented on your paper work, we would not suggest that until apporx-8-10k miles. We did NOT use  the wrong oil as you suggest. Valvoline 5W20 FULL synthetic was used. You also suggest your calls are being ignored. 812-232-5500 ext. 2002. I will gladly discuss your visit. (Your new email that you just offered in this response has also been updated)

Tim, we would absolutely rotate your tires anytime you ask for it. I dont know if when the appointment was made it did not get notated, and fo that I am obviously sorry. At our check in proccess we go over what is on the appointment, and make any recommendations at that time. That's why we have you sign before the car goes into the shop, to clarify whats on your repair order and to cinfirm why you are here. Also, at checkout, we go over everything that was performed, your oil change, free alignemnt check, courtesy car wash and multi point inspection. We would and will gladly do anything you ask at any time you want it done, regardless of factory reccommendations. Hopefully, we can get things to meet your satisfaction, and I am here if you need to discuss any of your concerns