Dorsett Hyundai

We always appreciate you kindness, continued loyalty and your feedback! Thank you!

Ken, Thanks for taking the time for the review. Im thrilled we could get you back on the road. If you are ever through this area, please stop to see us!

Thanks Sarah! We greatly appreciate your business and your feedback!! 

Thanks Dillon! We appreciate your business and your feedback!!

Paul, Thanks so much for your continued loyalty. We connot overstate how much we appreciate your business. The TV is a work in progress (lol)

Rick, can't overstate how much we appreciate your continued loyalty. Thanks for sharing your feedback!

Tim, I dont understand you responses. Your FULL SYNTHETIC (complimentary) oil change was done exactly as requested and scheduled. And no, we did not rotate your tires, because you did not request them rotated, or schedule them for a rotate. With only 5K on the car and the wear at an even 9/32 as documented on your paper work, we would not suggest that until apporx-8-10k miles. We did NOT use  the wrong oil as you suggest. Valvoline 5W20 FULL synthetic was used. You also suggest your calls are being ignored. 812-232-5500 ext. 2002. I will gladly discuss your visit. (Your new email that you just offered in this response has also been updated)

Tim, we would absolutely rotate your tires anytime you ask for it. I dont know if when the appointment was made it did not get notated, and fo that I am obviously sorry. At our check in proccess we go over what is on the appointment, and make any recommendations at that time. That's why we have you sign before the car goes into the shop, to clarify whats on your repair order and to cinfirm why you are here. Also, at checkout, we go over everything that was performed, your oil change, free alignemnt check, courtesy car wash and multi point inspection. We would and will gladly do anything you ask at any time you want it done, regardless of factory reccommendations. Hopefully, we can get things to meet your satisfaction, and I am here if you need to discuss any of your concerns

Sharon
We always appreciate your business and thanks for taking the time for the feedback!

Jerald, Im sorry for your longer than expected wait. I agree that time frame is too long for an oil change. We did however, do a rotation and a recall that we did not know you had until arrival, for you as well. That being said, your wait time still was a little long and I apologize for that. We highly value our long term relationship, and want to keep you in the Dorsett service family. I will be sending you a complimentary oil change for your trouble, and to show you how much we value your business. Thanks so much for the feedback.

Thanks so much for the feedback and for your business!!

Thanks soi much for taking the time for the review! We appreciate your continued loyalty!

Thanks Susan! We always apprecitate your business!!

Kirk, Thanks so much for the feedback. I apologize for the long wait for the rental and for the engine arrival. Both of those issues were out of our control. Also, your engine is brand new, the building or assembly of it happened in our dealership, not at the factory. Sorry for the confusion of that issue. Again, thanks for you business!

Thanks Wendy! We appreciate your feedback and your business!

Thanks William! We appreciate your business and your feedback!

Thanks so much for the feedback and your continued loyalty

Thanks so much for the feedback and for your business!!

As always, we appreciate your feedback and your business!!

Thanks so much for the feedback and your continued loyalty!