Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

3683 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 3.6666667/5Overall Rating 3.6666667/5Overall Rating 3.6666667/5rating 3.6666667rating 3.6666667
Original
Overall Rating 2.08333/5Overall Rating 2.08333/5rating 2.08333rating 2.08333rating 2.08333
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


FZ
Faith Z.
Alamo, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great customer service
I brought my daughter's car into the dealership because of a noise that it was making and they were very diligent in tracking down what caused the disturbance. They were able to quickly fix it and have my daughter back on the road quickly.

WT
William T.
San Ramon, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
David Kay takes care of his customers
Have been using David as our contact person for four years. He works hard for you.
The service team is highly capable, and does nice work.

RM
Ramin M.
San Ramon, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Perfect Service
Professionally treated by the people who know what they are doing. Honest and no pressure options with always safety first mantra. Just brilliant! P.S. Danny’s customer service is truly second to none!

CS
Catalino S.
Oakland, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great service!
Great lounge area while you wait; service reps are communicative and personal, yet don’t try and sell additional services, etc., on top of that, they review reports with you and let you know if things do or do not need review.

MP
Melody P.
San Ramon, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Pete - Service Tech
Pete is always pleasant to work with and will do his best to satisfy my maintenance request! I look forward to coming back to Dublin Hyundai because of Pete, even though I live closer to Concord Hyundai!

Verified Customer
Livermore, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
I appreciate.
As a single, elderly woman, I appreciate that I was treated with respect and courtesy. Appointment time kept, work done quickly. Thank you!
LOUIS R., Service Manager from Dublin Hyundai responded on 12/14/2018

Hello,

Thank you for your survey. Its a pleasure to assist you with any of your needs should ever need help, we are here for you. Happy holidays.

Louis Rodriguez

Verified Customer
San Jose, CA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Friendly staff
Danny is as always been great, to help me understand more about my car. Thank you!
LOUIS R., Service Manager from Dublin Hyundai responded on 12/14/2018

Hello,

Danny is excellent at making it easy to understand. Thank you for your review and acknowledgment of Danny.

Louis Rodriguez

LB
Lambert B.
Pleasanton, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
weii done
competent staff
LOUIS R., Service Manager from Dublin Hyundai responded on 12/14/2018

Hello Lambert,

Thank you for the review. We appreciate you taking the time and comments.

Louis Rodriguez

Verified Customer
San Ramon, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Excellent service department
Service department is efficient, friendly, and courteous. David does an excellent job every time.
LOUIS R., Service Manager from Dublin Hyundai responded on 12/14/2018

Thank you for your 5 star review. We work hard as a staff to work well together, keeping customers our number one priority.

Louis Rodriguez

Verified Customer
Pleasanton, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Fast , efficient and reliable
I can always rely on friendly, easy to understand explanation, and most important good work.
LOUIS R., Service Manager from Dublin Hyundai responded on 12/13/2018

Hello,

Thank you for the comments. We appreciate the acknowledgment. Have a Happy Holiday Season!

Louis Rodriguez

YL
Young L.
Pleasanton, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
It was good.
I am Korean. Also I am not good at speak English. But I got good service and kindness.
I hope they are keeping good mind and wonderful services.
LOUIS R., Service Manager from Dublin Hyundai responded on 12/12/2018

Hello Young,

Thank you for sending us the 5 star review.

Louis Rodriguez

Verified Customer
Livermore, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Ask for Danny, he's the go-to Service Advisor
thank you
LOUIS R., Service Manager from Dublin Hyundai responded on 12/12/2018

Hello,

You got that right. Danny is an all star! Thank you for your review.

Louis Rodriguez

Verified Customer
Mountain View, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
SERVICE WAS GREAT
I had a very good experience the service was timely and they did not overcharge me.
LOUIS R., Service Manager from Dublin Hyundai responded on 12/12/2018

Hi,

Thank you for the 4 star review. We will always treat you right.

Louis Rodriguez

KM
Kelly M.
Berkeley, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Excellent customer service
As always, Danny is the best!!!
LOUIS R., Service Manager from Dublin Hyundai responded on 12/12/2018

Hello Kelly,

Thank you. You have been a longtime customer of Danny's. We appreciate him as much, if not more than you do. Happy Holidays from all of us here at Dublin Hyundai.

Louis Rodriguez

JC
James C.
Danville, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great service
Danny does a great job. Great service.
LOUIS R., Service Manager from Dublin Hyundai responded on 12/12/2018

Hello James,

Thank you for the review. Danny is great to work with. Enjoy your holiday season. We will be here for you when you need us.

Louis Rodriguez

JA
John A.
Mountain House, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Great Service
The advisor was knowledgeable and friendly, service was fast, and the waiting area was welcoming and comfortable.
LOUIS R., Service Manager from Dublin Hyundai responded on 12/12/2018

Hello John,

Thank you for sending us the 5 star review.

Louis Rodriguez

Verified Customer
Walnut Creek, CA
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Honest and Professional
Came in and they took care of everything I needed.
LOUIS R., Service Manager from Dublin Hyundai responded on 12/10/2018

Hello,

Thank you for the kind comments!

Louis Rodriguez

RS
Rhea S.
Hayward, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Excellent
Very happy with the service provided.
LOUIS R., Service Manager from Dublin Hyundai responded on 12/10/2018

Hello Rhea,

It a pleasure helping you. Thanks for the kind comments!

Louis Rodriguez

DG
Dustin G.
Patterson, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Give That Man A Raise!!!!
This letter is one of praise and thankfulness for your Customer Service Representative Danny. I called 3 Hyundai dealerships before contacting Dublin Hyundai. After speaking to Danny in detail concerning an engine recall issue, I was informed Not to spend the $4311.00 that another shop quoted me for a used engine with 90k miles and a one month warranty. He investigated the situation and concluded that we were completely covered. Thanks to Danny’s honesty and deligence, I received a new engine which was accompanied by a 10 year 120k mile warranty!!!! In this world of Take! Take!! Take!!! It was refreshing to deal with an individual who exemplifies Integrity and Honesty. The Hyundai Corporation is fortunate to have you.

Dustin Guidry
LOUIS R., Service Manager from Dublin Hyundai responded on 12/10/2018

Hello Dustin,

Thank you for the great comments on how well you were treated. We pride ourselves on taking care of all the little details. Our staff does an excellent job!

Louis Rodriguez

HM
Harry M.
San Jose, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Service Review
Dublin Hyundai does an excellent job maintaining my 2013 Sonata
LOUIS R., Service Manager from Dublin Hyundai responded on 12/10/2018

Hello Harry,

Thank you for taking time out of your day to give us a 5 star review. Kind comments like yours keeps us going in the right direction.

Louis Rodriguez