Durango Small Car Inc


Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

248 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 4 days ago
Kurt L. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kurt said he has been a long time customer of the business. They are the only business he trusts with his vehicle in the area.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 04/13/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Jerry D. on 04/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good work "
Durango Small car may not be the fastest or the most convenient but they do have pride in their work and in my experience do a pretty good job.
Vehicle: BMW 5 Series
Service Date: 03/19/2018
Review Created: 04/13/2018 06:34 PM
Laurie V. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Laurie said that she is a Laurie is a completely satisfied customer.
Vehicle: Mazda MX-5 Miata
Category: Service
Service Date: 03/19/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Kellner M. on 04/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Richard. He said the business was friendly. They provided the service they were asked.
Vehicle: Mercedes-Benz CLK-Class
Category: Service
Service Date: 04/09/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
Mark J. on 04/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mark said the staff did what they said that they were going do when they were going to do it.
Vehicle: MINI Cooper Coupe
Category: Service
Service Date: 04/06/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
Jeff B. on 04/07/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jeff said the service was great. His vehicle is now operating much better than before his visit. The staff was quick and efficient.
Vehicle: BMW 135i
Category: Service
Service Date: 04/06/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
Bob G. on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Durango Small car goes out of its way to work with customer problems "
We recently were faced one morning with a dead battery which had given no signs of weakening prior to dying. That same morning the car was scheduled to have winter tires changed over to all seasons at Durango Small Car . Jim at Small Car made what could have been a minor nightmare into a quite manageable situation and, as always, was most pleasant, helpful , and gracious.
Vehicle: Volvo S60
Service Date: 04/05/2018
Review Created: 04/06/2018 10:04 AM
Fred P. on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attention to detail"
Jim & Doug ( out for surgery) are totally competent and keep me coming back
Vehicle: Lexus RX
Service Date: 04/05/2018
Review Created: 04/06/2018 05:29 AM
Jhaleh W. on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jhaleh said the business has taken care of her for the last three weeks, now.
Vehicle: Audi Q5
Category: Service
Service Date: 04/03/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Cara R. on 04/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Cara said the business was good with their service.
Vehicle: Audi Q5
Category: Service
Service Date: 03/28/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Basil Y. on 03/22/2018
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Don't waist your money with Durango small car."
I took my wife's BMW x5 to Durango small car to have an oil leak diagnosed and fixed.
They ended up charging me $1100.00 and didn't even fix the oil leak. They also left the car dirty. I called to complain, and they said to bring it back. I WILL NEVER TAKE MY CARS BACK TO THEM. They are the worst auto repair shop around and very overpriced.
Review Created: 03/22/2018 11:01 AM
Marty G. on 03/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Marty said the staff made his visit easy for him.
Vehicle: Volkswagen GTI
Category: Service
Service Date: 03/13/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Marina N. on 03/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Marina said the employees do everything she asks them to, and they don't mess it up.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 03/15/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Katie S. on 03/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Katie said the business provided good service.
Vehicle: Toyota Sequoia
Category: Service
Service Date: 02/14/2018
Review Created: 03/20/2018
This review was collected via phone interview by Customer Research Inc.
Paul N. on 03/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Paul said he recommends this business for service.
Vehicle: BMW M3
Category: Service
Service Date: 02/22/2018
Review Created: 03/20/2018
This review was collected via phone interview by Customer Research Inc.
Jamie H. on 03/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service great and mechanics the best. "
I have absolute confidence that I am getting the best care for my vehicle in town. The mechanics are superior and the service is excellent. I just got another car and it will also be included in their service.
Vehicle: Volkswagen Passat
Service Date: 03/15/2018
Review Created: 03/17/2018 06:26 PM
Tyler J., President at Durango Small Car Inc responded on 03/19/2018

Jamie- 

We love to hear such kind words! Can't wait to see you and your new car in the future! 

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
John R. on 03/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
John said he would recommend the business for service.
Vehicle: Mercedes-Benz ML350
Category: Service
Service Date: 02/26/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
Tom L. on 03/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tom said he wasn't receiving call backs from the business at first, but they followed up and did everything they said they would do.
Vehicle: Mercedes-Benz ML350
Category: Service
Service Date: 03/15/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 03/19/2018

Tom- 

I apologize for the initial lack of communication on our part, it's easy to get lost in the hustle & bustle of the day to day. Any time that you feel that we are falling behind on our customer follow up (or anything else) please let us know. I can assure you that it will not happen again- 

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
Dave B. on 03/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dave said he would recommend the business for service.
Vehicle: Mercedes-Benz S500
Category: Service
Service Date: 03/07/2018
Review Created: 03/15/2018
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 03/19/2018

Dave- 

Thanks for the review! We appreciate you and your business. Please let us know how we can continue to support you and your Mercedes in the future- 

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
SAM H. on 03/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Getting a complex repair done well"
I had a series of complex repairs to my BMW X5. It is a V8 engine and is not typical for X5's. So I took it to Santa Fe BMW and they misdiagnosed it and wanted $6500 to repair it after talking to the dealer I bought it from they told me they would do the work under its extended warranty. So drove it to Scottsdale, AZ and they had it for 17 days and turned it back to me without telling me what they did, saying that they would mail me the paperwork. On the way back to Durango it started hang issues again. That's where Durango Small Car came in. They looked at it and correctly diagnosed the problem an fixed it for less than half the price of a dealer. These guys are my heroes! They did a great job and were very upfront with everything they did. I will always go back to them for my maintenance and repairs. Five stars!
Vehicle: BMW X5
Service Date: 02/28/2018
Review Created: 03/06/2018 05:52 AM
Tyler J., President at Durango Small Car Inc responded on 03/06/2018

Sam! I'm thrilled that we were able to meet your expectations, and fix your BMW! As you know, we love BMW's! We are also happy to come under the price that the dealer quoted you, we have built our business on providing "dealer quality" repairs at prices that meet the bottom line and keep our customers happy. I look forward to seeing you and your BMW again! Thank you for the wonderful review-  

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
Displaying Review 1 - 20 of 248 in total