At Edwards Hyundai, we are always ready to assist you with servicing your Hyundai vehicle.At Edwards Hyundai, we are always ready to assist you with servicing your Hyundai vehicle.
Worst customer service and treatment I've had in 30 years.
I'm 50 years old and been buying vehicles for my family for 30 years, and I've never had as bad of an experience as what I just had with Edwards Hyundai. Last week, I made attempt after attempt to contact them with follow-up questions and clarifying questions on a vehicle they had that I was interested in. I sent numerous text messages to a number they had initially used to contact me, as well as many, many phone calls that died on hold after 2-3 minutes. Finally after about 3 days, I had gotten a hold of someone who would maintain contact with me and we ended up agreeing on a vehicle, completed credit app, and knew the monthly payment. On that day, I had agreed to purchase the vehicle, and my wife and I called a finance manager there to go over the timing on when we'd make the 180 mile trip to purchase it. My wife and I asked two times if we needed to put down a down payment. We were told no as we were coming in to buy in 9 days. But 4 days after that phone call, I get a call and was told it was sold out from under our feet. I made a lot of attempts to get a hold of anyone with questions about this and was ignored for at least 8-9 attempts. When I finally got a hold of someone 20 hours later, they said they had no other vehicle with the same options as what we wanted...although an almost exact match has been on their website for two weeks now since the first day I called them...and was told that one is sold. Still on the website as of this writing. Don't do business with Edwards Hyundai. Save the stress.
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