At Edwards Hyundai, we are always ready to assist you with servicing your Hyundai vehicle.At Edwards Hyundai, we are always ready to assist you with servicing your Hyundai vehicle.
I purchased my car on 9/11, and it was a certified pre-owned vehicle. I was an employee and could not leave a negative review prior to now because I could be terminated for doing so! The very first day of having the vehicle.. my passenger rear tire pressure sensor was going off with low pressure. It needed a patch as the tire had a nail in it.. which I told the sales person that the gauge was going off when I looked at the car (2019 Nissan kicks) they repaired that. I then like 2 days later noticed that my transmission appeared to be slipping between 3-4th gear. I brought it up to my sales person and had him drive it. He said oh that is normal.. it is a CVT engine..at that time also my GM said the same thing. Mind you I worked with these guys everyday so I believed them! Fast forward to a few weeks later and it is still doing it and it just felt off! So I went to the Nissan store and asked that they ride in the car with me just to make sure. So Scott the parts manager took a ride with me. As soon as it shifted between 3-4 gear.. he said ohhhh no, that isn’t not normal! Guess who needed a new transmission! Yup! Then when they were doing the transmission they noticed a leak from my engine.. welp they had to seal that and my warranty didn’t cover it so I had to pay 217.00 for it. When I asked for a copy of the certification of the vehicle the service agent asked how many miles were on it which I replied 36k and she said.. oh then they likely didn’t even do an inspection.. which I believe considering I bought a car that had a bad transmission and a leak.. and a nail in the tire.. don’t get me started on the cleaning of the car.. or lack of it! I asked many times if my fee for the leak would be covered.. even text the GM and was ignored. So if you are a customer.. know that even employees aren't treated any better.. unfortunately.
I do want to mention those that really did help me! First Carl Erwin helped me a ton with the finance side.. JO Magbanua what my actual finance guy and he is always a pleasure to work with! Scott and the service tech at Nissan (I’m so mad I cannot remember her name) they actually listened to me and were so helpful!!!! They are the reason it isn’t a worse review!
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I do want to mention those that really did help me! First Carl Erwin helped me a ton with the finance side.. JO Magbanua what my actual finance guy and he is always a pleasure to work with! Scott and the service tech at Nissan (I’m so mad I cannot remember her name) they actually listened to me and were so helpful!!!! They are the reason it isn’t a worse review!