Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

367 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
95% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


JW
Jack W.
Sault Sainte Marie, MI
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2017 Category: Service
Fernelius Experience
Everything was wonderful!
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 03/15/2017

J.W.

Thank you for your recommendation, we appreciate the positive feedback and look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


CR
Craig R.
Sault Ste. Marie, MI
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2017 Category: Service
Wheel Alignement
Work was completed in a timely manner.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 03/14/2017

C.R.

Thank you for taking the time to evaluate your experience during your last service visit, we appreciate the positive feedback and look froward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


Verified Customer
Sault Sainte Marie, MI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2017 Category: Service
The people
Yes and I have
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 02/10/2017

Thank you for your recommendation and positive feedback. as always we look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


RS
Rex S.
Manistique, MI
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2017 Category: Service
service and the folks there
bunch of nice folks
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 02/10/2017

R.S.

Thank you for your recommendation.  Now that I'm back I will look into your history for the tire light fault.  Thank you for bringing it to my attention and thanks agian for your feedback.

Todd R. Alexander
Service Manager
Fernelius Hyundai


KK
Kathleen K.
Rudyard, MI
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2017 Category: Service
Professional
They stuck to their estimated time, kept me informed as I waited.@
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 02/10/2017

K.K.

Thank you for your recommendation we appreciate the positive feedback and look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


WJ
Wendy J.
Brimley, MI
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2017 Category: Service
Thorough and easy to complete transaction
All staff friendly and professional specifically Travis
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 02/03/2017

W.J.

Thank you for your recommendation and positive feedback, we appreciate you taking the time to evaluate our service department.  We look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


LR
Lisa R.
Sault Sainte Marie, MI
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2017 Category: Service
Efficient, Professional & Economical
The Sault Ste Marie staff is not only knowledgeable but courteous as well. They take good care of my vehicle and me as I wait on the service repair.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 02/03/2017

L.R.

Thank you for your recommendation and comments, we appreciate the positive feedback and look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


SG
Scott G.
Sault Sainte Marie, MI
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2017 Category: Service
people are down to earth frendly
good service and a smile.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 02/03/2017

S.G.

Thank you for your recommendation we appreciate the positive feedback and look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


PR
Paul R.
Sault Ste. Marie, MI
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2017 Category: Service
Great Service
Service Dept staff are welcoming, friendly, reliable, dependable and very pleasant. It is truly a pleasure to do business with Fernelius Hyundai!!!
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 02/03/2017

P.R.

Thank you for your recommendation and and comments, we appreciate the positive feedback and look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


RK
Richard K.
Newberry, MI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2017 Category: Service
GOOD SERVICE AND FRIENDLY PERSONAL
YES WE HAVE ALREADY.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 02/03/2017

R.K.

Thank you for your recommendation and positive feedback.  We look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


Verified Customer
Sault Sainte Marie, MI
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2017 Category: Service
5 stars
Friendly and prompt service
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 02/03/2017

Thank you for your recommendation and comments.  We appreciate your positive feedback and look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager 
Fernelius Hyundai


CC
Clark C.
Fort Pierce, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2016 Category: Service
First visit..... 'Very Impressed'
Having resided in FL for years, this was my first visit since Fernelius moved into their new location. I was pleasantly surprised with the appearance and cleanliness of the dealership. I was also impressed with the service waiting area, the friendliness of all of the Hyundai employees I had contact with, and the promptness of the requested services. Clark C.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 12/16/2016

C.C.

Thank you for your recommendation and comments.  We appreciate the positive feedback and look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernleius Hyundai


JR
Joni R.
Sault Ste. Marie, MI
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2016 Category: Service
Fast, friendly service. Competitive pricing & periodic coupons.
It's great to experience Fernelius Hyundai in Sault Sainte Marie, MI. They work together to make you comfortable & confident about your vehicle maintenance & repair. I also love the lounge where there are great clean restroom facilities, refreshments & entertainment (tv, children's play room & computer & more). Thank you.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 12/15/2016

J.R.

Thank you for your recommendation and comments.  We appreciate that you have taken the time to evaluate your expierence with us and look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager 
Fernelius Hyundai


TP
Todd P.
Sault Sainte Marie, MI
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2016 Category: Service
Everyone was very helpful and not pushy
Yes
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 12/08/2016

T.P.

Thank you for your recommendation and comments, we appreciate the positive feedback and look forward to providing great service for you nad your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


KS
Karen S.
Sault Ste. Marie, MI
2008 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2016 Category: Service
They aim to please
Fast, efficient, courteous service.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 12/08/2016

K.S.

Thank you for your recommendation and comments, we appreciate the positive feedback and look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


GL
Gerald L.
Roscommon, MI
2016 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2016 Category: Service
Honesty
I have akready bought two cars there and I would buy another. Especially from Eddie Novak.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 12/06/2016

G.L.

Thank you for your recommendation and comments, we appreciate the feedback and look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


Verified Customer
Sault Ste. Marie, MI
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2016 Category: Service
Great Service!
See comments.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 12/03/2016

Thank you for taking the time to evaluate our Service Department, we appreciate the positive feedback and can ensure the best service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


MT
Mark T.
Engadine, MI
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2016 Category: Service
Always fix them problem
Excellent
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 11/30/2016

M.T.

Thank you for your recommendation, we appreciate the positive feedback and look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


LA
Loretta A.
Sault Sainte Marie, MI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2016 Category: Service
Great Service
Fast. Friendly.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 11/12/2016

L.H.

Thank you for your recommendation, we appreciate the positive feedback and look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai


PG
Pamella G.
Sault Sainte Marie, MI
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2016 Category: Service
Pleasant atmosphere, wonderful employees and popcorn!
Friendly people!
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 11/11/2016

P.G.

Thank you for your recommendation, we appreciate the positive feedback and look forward to providing great service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai