Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

520 Reviews

100% Would Recommend
Latest Review 11 days ago

Reviews


JR
Joe R.
Santa Margarita, CA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Joe said he was happy with the quality of the service and the professionalism.
This review was collected via phone interview by Customer Research Inc.

WC
WAYNE C.
Atascadero, CA
GMC Canyon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Complicated Smog check
Very knowledgeable and thorough. Always keep you informed on the progress of your project and any additional cost that might be incurred. My smog check turned unto an engine light problem that they systematically attacked until it was finally cleared.

TS
Tommy S.
Atascadero, CA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Tommy said the business completed his vehicle maintenance in a timely manner. The staff provided efficient service.
This review was collected via phone interview by Customer Research Inc.

JH
Jared H.
Atascadero, CA
Toyota Tundra 2WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Jared said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

GB
Gordon B.
Atascadero, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Gordon said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

NH
Nick H.
Atascadero, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Nick said the staff does a great job whenever he brings his vehicle in to them.
This review was collected via phone interview by Customer Research Inc.

KB
KAYE B.
Atascadero, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Service on my car and truck
I am always pleased with the service I receive from Ferrell's Auto Repair. They are very courteous, and always give me a quote before any work is done.

They make it very easy to get an appointment, and are true to the times they say the work will be done!

Will continue to take my vehicles to them.

WG
William G.
Atascadero, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
William said the business' service is very good, he's happy with everything, and he is satisfied with the work.
This review was collected via phone interview by Customer Research Inc.

PN
PAM N.
Atascadero, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
Perfect
I must say that every time we’ve been in for service or advice, Erik (the manager) is thorough, as well as thoughtful in all he does for us. From parts, to understanding what it is to be without your car even for a day.
Thank you Erik. As always, a pleasure.
Pam and Gary

AP
ALAN P.
Creston, CA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
Great, friendly service!
Had my timing belt and water pump replaced on my Toyota Tundra. The service was great, the people I dealt with (Eric and Ed) were very helpful and friendly! Price was reasonable and they finished when they said they would. A++

SR
Steve R.
Atascadero, CA
Mazda CX-9
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Steve said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Atascadero, CA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
James said he was pleased with everything at the business.
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Santa Margarita, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Spoke with Marilyn. She said she's always been happy with the work that is done.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Atascadero, CA
Chevrolet Forward Control
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Michael said the business did great quality work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

MC
Mike C.
Atascadero, CA
Ford RV Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Mike said the business did a great job and he was in and out.
This review was collected via phone interview by Customer Research Inc.

CK
Cheryl K.
Atascadero, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Cheryl said the service was completed in a timely manner. It was great, and everything went well.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Atascadero, CA
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Spoke with Olive. She said the technicians explained things to her, did not treat her as if she was dumb and were thorough. The problem is ongoing and they need to test drive the vehicle to determine what is wrong. They even offered to come and check the vehicle out if she happens to be driving and has problems. That is more service than most facilities would offer.
This review was collected via phone interview by Customer Research Inc.

CD
Cody D.
Atascadero, CA
Toyota Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Spoke with Charlie. He said he liked the service Scott provided. The work was done on time. He had no issues.
This review was collected via phone interview by Customer Research Inc.

JW
JOHN W.
Atascadero, CA
Nissan 350Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018
Service
I always have a positive experience when having my car serviced at Ferrell's. I can bring it in for a simple oil change knowing that they will check out the other systems for proper operation and maintenance. The service is timely and they are always friendly no matter how busy they are.

Verified Customer
Atascadero, CA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
Long term customer
Listens to customer's concerns, fair estimates, appointments with good follow through. Staff will contact customer promotly if any additions problems noted. Staff lets customer know if not an immediate problem. Uses quality parts. Good knowledgable, friendly staff with years of expertise and customer service.