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SA
Suzanne A.
Florida
Honda Accord
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/27/2016 Category: Service
Suzanne said the business did not rotate her tires when she took the vehicle in for service, even thought they charged her for it. During this visit they told her that she needs new tires. She stated that if the tires would have been rotated each time she would not need new tires.
This review was collected via phone interview by Customer Research Inc.
Nicolas G., owner from Foreign And Corvette Repair World responded on 12/29/2016

THIS WAS THE FIRST TIME OUR SHOP WORKED ON HER CAR. SHE ASKED FOR A OIL CHANGE AND TIRE ROTATION. UNFORTUNALLY FROM LACK OF PREVIOUS TIRE ROTATION THE TIRES HAVE WORN OUT PREMATURELY. WE DID NOT ROTATE HER TIRES AGAIN BECAUSE THE BETTER TIRES WERE ALREADY UP FRONT WHERE THEY NEED TO BE. WE DID INFORM HER THAT SHE NEEDED 2 TIRES AND GAVE HER SEVERAL ESTIMATES ON OTHER TIRES. FUTHERMORE WE DID NOT CHARGE HER FOR A TIRE ROTATION WHICH IS CLEARLY STATED ON HER INVOICE. APPERANTLY THIS WAS A MISUNDERSTANDING THAT IF SHE WOULD HAVE JUST CALLED US I COULD HAVE CLARIFIED EVERYTHING FOR HER.


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