Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67
4.7

( 546 Reviews )

94% Would Recommend
Latest Review 23 days ago

Reviews


CC
Carol C.
San Jose, CA
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Carol said the service was wonderful. The staff was very attentive and reassuring about helping her fix the vehicle.
This review was collected via phone interview by Customer Research Inc.

PM
Patrick M.
Cupertino, CA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018 Category: Service
Patrick said the service at this business was fine.
This review was collected via phone interview by Customer Research Inc.

TT
Tarun T.
Newark, CA
BMW 750Li
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Tarun said the business provided pretty good service and he will be calling the business to follow up on some other issues.
This review was collected via phone interview by Customer Research Inc.

LD
Lisa D.
Menlo Park, CA
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Lisa said it was great service.
This review was collected via phone interview by Customer Research Inc.

JH
Joohee H.
San Jose, CA
INFINITI FX35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Joohee said she had a good experience with the business.
This review was collected via phone interview by Customer Research Inc.

YL
Yuta L.
Sunnyvale, CA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Yu-Ta said the business had good prices and did a good job.
This review was collected via phone interview by Customer Research Inc.

RN
Ramesh N.
Burlingame, CA
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2018 Category: Service
Ramesh said his vehicle was towed to this facility and they only did the diagnostic. He took half a day off from work and traveled 40 miles to this facility to pick up the vehicle and got a call that it was not ready. When he got there, it had not even been touched.
This review was collected via phone interview by Customer Research Inc.

RR
Rashida R.
San Jose, CA
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018
Reliable & Professional Service
I have been taking my car here for last three plus years. Tom and Patti are very professional and courteous.

WW
Wei W.
Santa Clara, CA
Lexus RX 350
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2018 Category: Service
Wei said the business was too expensive for repairs.
This review was collected via phone interview by Customer Research Inc.

PS
Pravin S.
Pleasanton, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
Pravin said the responsiveness was good and the staff were friendly and very professional.
This review was collected via phone interview by Customer Research Inc.

DL
Dorothy L.
Santa Clara, CA
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Dorothy said the staff provided excellent service.
This review was collected via phone interview by Customer Research Inc.

SP
Sushant P.
Santa Clara, CA
Buick Verano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2018 Category: Service
Sushant said the business provides good service and is always on time.
This review was collected via phone interview by Customer Research Inc.

BC
Bryan C.
Mountain View, CA
Toyota Sequoia
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/17/2018 Category: Service
Bryan said that it took close to two weeks to get his vehicle back from this business.
This review was collected via phone interview by Customer Research Inc.

MY
Michelle Y.
Milpitas, CA
INFINITI FX35
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/15/2018 Category: Service
Michelle said the tow vehicle driver had a bad attitude and did not want to answer any of her questions. Her husband informed the business that they needed the vehicle back a soon as possible because they only have one vehicle. The business kept changing the diagnosis and prolonging the process.
This review was collected via phone interview by Customer Research Inc.

HM
Hugh M.
Santa Clara, CA
Porsche 928
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/13/2018
They need to get the car fixed in the order received
I was very disappointed .they had my car for two weeks during which time I had to pay hundreds of dollars in rental fees.The manager chose to put cars ahead of mine delaying the time that my car would be finished.

JM
Jose M.
San Jose, CA
Chevrolet
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018 Category: Service
Jose said this business helped him out with his vehicle. They did a great job.
This review was collected via phone interview by Customer Research Inc.

AS
Anthony S.
Sunnyvale, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018 Category: Service
Anthony said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

WS
Wenjia S.
San Jose, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018 Category: Service
Wenjia said that the staff were enthusiastic and professional.
This review was collected via phone interview by Customer Research Inc.

JK
Jennifer K.
Santa Clara, CA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2018 Category: Service
Jennifer said the service was excellent. The staff were knowledgeable and courteous.
This review was collected via phone interview by Customer Research Inc.

NE
Nancy E.
Sunnyvale, CA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018
Great Service!
Very helpful, accurate diagnosis and timely service.