Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67
4.7

(548 Reviews)

94% Would Recommend
Latest Review about 3 hours ago

Reviews


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Brian W.
Santa Clara, CA
Ford Ranger
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/29/2017
Don't disclose license plate in unsecure email.
Why are you disclosing my licence plate number in unsecure email?

CT
Corevia T.
San Francisco, CA
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2017
The people treat you well and give you a fair price
My alternator went out on the freeway. The Fortes Bros towed my care to their shop. I was concerned about getting a quote from e them so I compared and there quote was very fair and they credited me the cost of the two which brought their quote below the others. They were great to work with and my car is running well.

DP
David P.
Cupertino, CA
Scion xA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017 Category: Service
David said the work was done well and on time. He appreciated the accuracy of the quoted price and he was happy with the service.
This review was collected via phone interview by Customer Research Inc.

KA
Kyle A.
Sunnyvale, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2017 Category: Service
Kyle said the person who worked at the front desk was very friendly. He felt comfortable inside the business and it had a nice atmosphere. He felt he could trust the business because it was clean, it looked nice, and the staff was very accommodating.
This review was collected via phone interview by Customer Research Inc.

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Manuel O.
Mountain View, CA
Chevrolet Tracker
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2017 Category: Service
Manuel said after this business' service his vehicle was doing just fine. They were fast and reliable.
This review was collected via phone interview by Customer Research Inc.

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Phil H.
Los Angeles, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Phil said everything went well at his visit. They explained his service and they were all very nice and friendly.
This review was collected via phone interview by Customer Research Inc.

AM
Amanda M.
Santa Clara, CA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Amanda said this business was extremely helpful with giving her service options for her vehicle and providing her with a detailed summary on what was wrong with her vehicle. She stated she felt like they were fair. She was very happy and they did a great job. All of the staff were friendly and they kept her informed.
This review was collected via phone interview by Customer Research Inc.

DC
Debbie C.
San Jose, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Debbie said they were excellent and they took care of business. They helped the best way they could and gave her the best deals. She stated there are other facilities that are not honest and like to play games. However, this business is totally honest and straightforward. She really appreciates that.
This review was collected via phone interview by Customer Research Inc.

HH
Haofan H.
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2017
quick troubleshooting
Their diagnostic quickly got to the problem for my 1991 car. They replaced my alternator and I was on my way.

JM
James M.
Campbell, CA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
James said this business did a great job. They had to tow and fix his vehicle and they knew what they were doing. The staff recognizes how to get things done well. He had a great experience and they did very good work. They caused damage to his vehicle and they took ownership of it. He appreciated it.
This review was collected via phone interview by Customer Research Inc.

DH
Dan H.
Alameda, CA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Dan said the business is cool, helpful, and friendly. They were able to repair his vehicle.
This review was collected via phone interview by Customer Research Inc.

WS
Wenjia S.
San Jose, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Wenjia said the service was good.
This review was collected via phone interview by Customer Research Inc.

JP
Jeff P.
Santa Clara, CA
Volvo 240
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2017 Category: Service
Jeff said he's very happy with the repairs, he's very satisfied with the repairs and the service.
This review was collected via phone interview by Customer Research Inc.

YH
Yun H.
Los Angeles, CA
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2017 Category: Service
Yun said they provide pretty good service.
This review was collected via phone interview by Customer Research Inc.

MB
Marsha B.
San Jose, CA
Chrysler Crossfire
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2017 Category: Service
Marsha said the business provides prompt service and they're great.
This review was collected via phone interview by Customer Research Inc.

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Anita H.
Campbell, CA
Toyota Celica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017
Customer Service Beyond My Expectations
I'd like to let you know that I also let AAA know what excellent service you provided. Between Patti, Jessica and the drivers, I felt that everything within their power was being being done to assist me and it was much appreciated. My car broke down on my 1st day of a new job so my stress level was up there. Being in customer service myself, it's apparent when a service provider goes beyond the call of duty and that's how I felt, taken care of.

SM
Steve M.
Santa Clara, CA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2017
Best service I've had!
From Patti in the front office to the service technicians in the shops to the fellows out on the road in the service trucks, Fortes Bros has always delivered the best in service for my vehicle.

SB
Sarah B.
Santa Clara, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2017 Category: Service
Sarah said the business did a great job and the communication was also good.
This review was collected via phone interview by Customer Research Inc.

JY
Jimmy Y.
Daly City, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2017 Category: Service
Jimmy said the business gave good, quick, professional service.
This review was collected via phone interview by Customer Research Inc.

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Tully A.
California
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2017 Category: Service
Tully said this business was courteous and prompt. Everything was well done.
This review was collected via phone interview by Customer Research Inc.