Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

207 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
96% Business Response
Latest Review 5 days ago

Reviews


NB
Neil B.
New York
BMW X3
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/14/2017 Category: Service
Neil said the business told him they would call him after they checked with the manufacturer to find out about the job, but they never called him back.
This review was collected via phone interview by Customer Research Inc.
Profile image medium
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 11/27/2017

Hello Neil and thanks for being honest with your review, for whatever reason there is no excuse for it.

J. Fred Indorf
owner
914-762-1131

MD
MARIANNE D.
Chappaqua, NY
Jeep Wrangler
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2017
Shimmied when braking
Fred address my concerns immediately and professionally. I am very happy with the action taken

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2017
new tires and jeep shimmied when braking at high speeds.
second time the shimming was not addressed initially. spoke to Fred after second visit and he explained the problem but i still feel like it was forgotten about.
not sure where the breakdown of communication was since it was mentioned again when jeep was dropped off. i have been very happy with the service in the past
just thought i would tell the truth since you are asking
Profile image medium
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/10/2017

thanks you Marianne for being truthful with us, only way we can fix things is to hear about it from good customers like you, we will do are very best to address the problem right away.

J. Fred Indorf
owner
914-762-1131
Profile image medium
Fred I., Owner from Fred's Auto Repair of Briarcliff Inc. responded on 06/10/2017

J. Fred Indorf
owner
914-762-1131

Displaying all 2 Review