Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77
4.8

(2,424 Reviews)

ReScore Reviews™ (89)

ReScore
Overall Rating 4.7415753/5Overall Rating 4.7415753/5Overall Rating 4.7415753/5Overall Rating 4.7415753/5rating 4.7415753
Original
Overall Rating 2.47191/5Overall Rating 2.47191/5rating 2.47191rating 2.47191rating 2.47191
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


BE
Barry E.
Walnut Creek, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2019 Category: Service
Great Service
Future Hyundai Service Department continues to be a pleasant,capable, and honest place to have my car serviced.I have been a loyal satisfied customer for almost 10 years.
Lisa V., Service Manager from Future Hyundai of Concord responded on 12/13/2019

Thanks Barry! We appreciate your feedback and look forward to seeing you at your next service. Happy Holidays!


EG
Emily G.
Walnut Creek, CA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
excellent customer service
Dominic is excellent.
Lisa V., Service Manager from Future Hyundai of Concord responded on 12/12/2019

Thanks Emily! We appreciate your feedback and look forward to seeing you at your next service. Happy Holidays!


HN
Hue N.
Walnut Creek, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
great service!
detailed and fast service
Lisa V., Service Manager from Future Hyundai of Concord responded on 12/10/2019

Thanks Hue! We appreciate your feedback and look forward to seeing you at your next service. Happy Holidays!


Verified Customer
Walnut Creek, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Excellence!
Excellent customer service. Waiting period is minimal and you matter as a customer. Prompt and great team work , They promise and they deliver.... Would not go anywhere else. Thank you Maribel !
Lisa V., Service Manager from Future Hyundai of Concord responded on 12/10/2019

Thanks Nireysa! We appreciate your feedback and look forward to seeing you at your next service. Happy Holidays!


JG
John G.
Martinez, CA
2012 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Superb Service
All issues with my vehicle were addressed in a timely matter. Excellent customer service by Maribel.
Lisa V., Service Manager from Future Hyundai of Concord responded on 12/10/2019

Thanks John! We appreciate your feedback and look forward to seeing you at your next service. Happy Holidays!


Verified Customer
Martinez, CA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
2019 Sonata
Always provides excellent service
Lisa V., Service Manager from Future Hyundai of Concord responded on 12/05/2019

Thank you for your feedback, we look forward to seeing you at your next service. Happy Holidays!


EW
Eugene W.
Antioch, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Service Department
The Employees are always Nice, and informative.
Lisa V., Service Manager from Future Hyundai of Concord responded on 12/04/2019

Thanks Eugene, we appreciate your feedback and look forward to seeing you at your next service. Happy Holidays!


Verified Customer
Concord, CA
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
No complaints
Everything went smoothly. No complaints.
Lisa V., Service Manager from Future Hyundai of Concord responded on 12/04/2019

Thank you for your feedback, we look forward to seeing you at your next service. Happy Holidays!


KE
Kathy E.
Martinez, CA
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Staff
Friendly, helpful, effective staff.
Lisa V., Service Manager from Future Hyundai of Concord responded on 12/04/2019

Thanks Kathy! We appreciate your feedback and look forward to seeing you at your next service. Happy Holidays!


JS
Jacqueline S.
Alamo, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Service
My service was on time and excellent.
Lisa V., Service Manager from Future Hyundai of Concord responded on 11/27/2019

Thanks Jacqueline! We appreciate your feedback and look forward to seeing you at your next service.


Verified Customer
Hercules, CA
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
dominic helpful
dominic was efficient and helpful
Lisa V., Service Manager from Future Hyundai of Concord responded on 11/27/2019

Thank you for your feedback, we look forward to seeing you at your next service.


CD
Concha D.
Concord, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2019 Category: Service
ray dias
very pleasant and professional service
Lisa V., Service Manager from Future Hyundai of Concord responded on 11/27/2019

Thanks Concha! We appreciate your feedback and look forward to seeing you at your next service.


DW
Don W.
Concord, CA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Great Service!!!!!!!!!!!!!!!!!!!!!!!!!!!
The employees at the Service center and the mechanics on site perform their task so well that I will continue to have my Hyundai serviced by them. Maribel is an excellent example of your employee system!!!!!!!!!!!!!!!!!!!!!!!! Thanks, Don
Lisa V., Service Manager from Future Hyundai of Concord responded on 11/19/2019

Thanks Don! We appreciate the great feedback and look forward to seeing you at your next service.


DZ
Deborah Z.
Concord, CA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Great Sservice at Future Hyundai of Concord
Even though the service department is usually very busy, they are always courteous and professional. They are very knowledgeable about their vehicle. They contact me as soon as my vehicle is ready and even provide transportation to and from my home while it is being repaired. Oh, and they always wash my vehicle - nice touch!
Lisa V., Service Manager from Future Hyundai of Concord responded on 11/18/2019

Thanks Deborah! We appreciate your feedback and look forward to seeing you at your next service.


LK
Lynette K.
Pleasant Hill, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Service
The service department staff, specifically Dominic was very helpful and got me in and out very quickly.

Thank you
Lisa V., Service Manager from Future Hyundai of Concord responded on 11/14/2019

Thanks Lynette! We appreciate your feedback and look forward to seeing you at your next service.


SC
Steven C.
Pleasant Hill, CA
2004 Hyundai Xg350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Quality service
Appreciate the quality service that Future Hyundai delivers for even basic services like our oil change. The service department has experienced, customer-focused leadership, and special thanks to Dominic for this last service experience, he was very thorough and focused with each customer, a skilled multi-tasker.
Lisa V., Service Manager from Future Hyundai of Concord responded on 11/13/2019

Thanks Steven! We appreciate the great feedback and look forward to seeing you at your next service.


Verified Customer
Concord, CA
2014 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2019 Category: Service
Service
I have had my vehicle serviced here since I moved to Concord about 5 years ago. The service reps are always nice and explain all maintenance very well.
Lisa V., Service Manager from Future Hyundai of Concord responded on 11/13/2019

Thank you for your feedback! We look forward to seeing you at your next service.


DW
Don W.
Concord, CA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Great Service!!!!!!!!!!!!!!!!!!!!!!!!!!!
Maribel...………….. Excellent service employee...…………….. Knows how to work with a pleasant voice and a smile!!!!!!!
Lisa V., Service Manager from Future Hyundai of Concord responded on 11/12/2019

Thanks Don! We really appreciate your feedback and look forward to seeing you at your next service.


Verified Customer
San Ramon, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2019 Category: Service
Service
Overall good customer service
Lisa V., Service Manager from Future Hyundai of Concord responded on 11/12/2019

Thank you for your feedback, we look forward to seeing you at your next service.


Verified Customer
Orinda, CA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Satisfied Customer
Thank you!
Lisa V., Service Manager from Future Hyundai of Concord responded on 11/12/2019

We appreciate your feedback and look forward to seeing you at your next service.