Future Hyundai of Concord


Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1142 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7027049/5Overall Rating 4.7027049/5Overall Rating 4.7027049/5Overall Rating 4.7027049/5rating 4.7027049
Original
Overall Rating 2.41667/5Overall Rating 2.41667/5rating 2.41667rating 2.41667rating 2.41667
95% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Christopher W. on 10/20/2017
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"Excellent Service and Professional"
I would like to Thank Brad Fourmet over in the Service Department. Brad went above and beyond for my last service to my Genesis Coupe. Brad always goes the extra mile with his customers and it definitely shows.
When I recommend Future Hyundai, I always mention Mr. Fourmet in Service.
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/20/2017 12:27 AM
Verified Customer on 10/19/2017
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"Service Personnel are courteous & informative"
Good Service Dept.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/19/2017 04:46 PM
Darrell M. on 10/19/2017
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"Satisfaction "
The helpful staff and quality of work
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/19/2017 02:08 PM
Verified Customer on 10/18/2017
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"Friendly staff"
I don't mind waiting until the service is complete. The room is comfortable.
The work is done in a timely manner. The line to the car wash is long. I sometime leave before getting the car washed.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 04:31 PM
Verified Customer on 10/17/2017
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"Very happy with service"
Fast and friendly service. Will definitely come back
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 07:24 PM
Mia C. on 10/17/2017
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"Always a call away....."
I was warned following two previous service appointments that my battery would need to be replaced at some point. My battery died and I called in panic. They had what I needed on a busy Saturday but said come on in so we can get back going. All of my needs were met! I am grateful for the Service TEAM in Concord!!!!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:03 PM
Dale N. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Great people!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:04 AM
Deborah R. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Excellent service
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 01:56 PM
Brad F. at Future Hyundai of Concord responded on 10/16/2017

Thank you so much for the positive feedback. Hope to see you again. 

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Jean W. ReScore Review on 10/16/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Resolution of "Very Costly" Issue"
Brad F of Future Hyundai contacted me and agreed that the charge was too costly and has given me a credit of $82.50 for future use. Because of this, I will continue to bring my car to Concord for servicing. I appreciate that Brad reached out to me.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 01:40 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Very Costly"
Brought my car in for engine light failure and was charged $82.50 to properly screw on my gas cap.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 01:40 PM
Brad F. at Future Hyundai of Concord responded on 10/16/2017

it was nice to speak with you and i hope through our conversation we have come to a resolution and look forward to seeing you for another visit. 

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Verified Customer on 10/16/2017
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"Professional and friendly environment"
When you come to Future Hyundai of Concord you feel that everybody care. Job was done, car was washed before promised time.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/16/2017 01:00 PM
Brad F. at Future Hyundai of Concord responded on 10/16/2017

Thank you so much for the positive feedback. Hope to see you again.

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
1st prescribed service - checked out fine.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 10:54 AM
Brad F. at Future Hyundai of Concord responded on 10/16/2017

Thank you so much for the positive feedback. Hope to see you again.

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Why Future Hyundai?"
fast, efficient, courteous and conscientious service
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/15/2017 05:38 PM
Brad F. at Future Hyundai of Concord responded on 10/16/2017

Thank you so much for the positive feedback. Hope to see you again.

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Katherine J. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and Reliable"
Pleased with timeliness in call back prior to working on car. Reviewed specific repair needs.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/15/2017 02:42 AM
Brad F. at Future Hyundai of Concord responded on 10/16/2017

Thank you so much for the positive feedback. Hope to see you again.

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai's great servce"
Very friendly personnel, Timely service , clear explanations as to service/repair needed.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/14/2017 05:33 PM
Brad F. at Future Hyundai of Concord responded on 10/16/2017

Thank you so much for the positive feedback. Hope to see you again.

Brad Fourmet

Future Hyundai of Concord

925-688-1655
KEITH G. on 10/13/2017
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"Above and beyond."
We'd been working on problem of sporadic not starting. Couple of battery tests and "check engine light" incidents. Last time it got isolated and repaired in timely fashion. Kudos to everyone.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 02:57 PM
Brad F. at Future Hyundai of Concord responded on 10/16/2017

Thank you so much for the positive feedback. Hope to see you again.

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Robert A. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent servicing"
Excellent servicing and friendly staff.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 12:05 PM
Brad F. at Future Hyundai of Concord responded on 10/16/2017

Thank you so much for the positive feedback. Hope to see you again.

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Lynette J. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service "
Courteous
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 10:39 AM
Brad F. at Future Hyundai of Concord responded on 10/16/2017

Thank you so much for the positive feedback. Hope to see you again.

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Marc S. on 10/13/2017
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"Throughly Satisfied"
Very courteous... explained everything they did... time estimate accurate
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 10:00 AM
Brad F. at Future Hyundai of Concord responded on 10/16/2017

Thank you so much for the positive feedback. Hope to see you again.

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Verified Customer on 10/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"difficulty making an appt."
see previous comment.
Vehicle: 2012 Hyundai Genesis Co
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/12/2017 07:54 PM
Brad F. at Future Hyundai of Concord responded on 10/13/2017

I apologize sincerely for any extended hold times and will share this with my staff. As well as adress ways to eliminate long hold times. Thank you for the feedback. We hope to see you again for your next service. 

Brad Fourmet

Future Hyundai of Concord

925-688-1655
Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
very good staff.
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 04:27 AM
Brad F. at Future Hyundai of Concord responded on 10/12/2017

Thank you so much for the positive feedback. We value your business and hope to see you for your next service. Thanks again.

Brad Fourmet

Future Hyundai of Concord

925-688-1655
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