ReScore Reviews™ (118)
Thank you for your feedback! We look forward to seeing you at your next service!
Thank you for your feedback! We look forward to seeing you at your next service.
Thanks Patti! We appreciate your feedback and look forward to seeing you at your next service.
The reception and the quality of service was wonderful. Even though I live in Oakland but I preferred to go to concord for better service.
Thanks Mohamed! We appreciate your feedback and look forward to seeing you at your next service.
or cars available for repairs being done under warranty
Thanks Anthony! We look forward to seeing you at your next service.
Thank you for your feedback, I apologize about your experience. We value you as our customer and look forward to speaking with you further about the situation.
On Thursday a customer representative called to tell me that they looked at the vehicle and the problem is complex and deep and they need to keep the vehicle till Monday. Almost everyone knows (or can google) that the engine not starting means 3 possible problems 1. Battery, 2. Starter, 3. Alternator. I had AAA test the batteries before towing so I knew the battery was good. So I asked if Starter or Alternator is a problem. I was told, no, they are good. It is something complex electrical issue that can only be diagnosed on Monday. (Friday, Saturday, Sunday some were Holidays for them).
I waited till Monday (no loaner car till then, I had to borrow Friends car to go back to my home from Concord in San Jose).
Monday I got a call from the customer representative telling me that Starter is a problem (Voila!). It needs replacement. They have it in stock and it will cost $972 with parts and labor. Asked me if I want to do that work and if I approve, they can fix it the same day. I was bummed, it is a huge cost. I told the customer representative that the car should be under warranty and it should be covered in the warranty.
The customer representative immediately changed the script and says 'oh, yes, it is covered under warranty, and actually vehicle is already fixed and ready to be picked up.' (Really? If it was already fixed, why was I told about parts, labor, cost, and asked if I want to do work just a few seconds before? Just trying to see if they can squeeze out some money from my pocket?)
Monday evening I went to pick up my vehicle. The same customer representative told me that they washed the vehicle (even though it was raining outside) and sanitized it from inside. I was happpy and appreciated them. I took the keys and went to the vehicle. To my surprise, the vehicle was not washed from outside. At most, they may have just sprayed some water on it. Most of the dirt on it, including prominent areas like door handles, windshield, etc. was just as is. And inside, no cleaning or sanitization, dashboard dust was as-is, no signs of cleaning or sanitization. In fact, the driver's door was made dirtier from inside with the mechanic's handling with black greasy hands.
I had to drive back 1 hour to San Jose, so I decided to clean it on my own and to save my time decided to not engage in further discussions about the cleaning.
While on-road, just in a few minutes, I started getting the low tire pressure warning on the driver side tire. (They missed it as part of 20 point inspection). When I came home I checked it and, there was a leak in the tire that I fixed it later. One would expect that low tire pressure (and potentially leak) could have been identified in 20 point inspection but they somehow missed it.
In general, all interactions and communications with this dealership were totally untrustworthy. Which defeats the whole idea of going to the dealership. You go to them and pay them a premium price with the assumption that you can trust them, their judgment, and their work. However, it turned out completely opposite in this case.
Thank you for your feedback, I apologize about your experience. We will be following up with you to discuss your experience further.
Thank you for taking the time to speak with me today. I greatly appreciate your feedback and again apologize. I very much look forward to the opportunity to deliver a better experience at your next service. Take care!
Thanks Marcia! We appreciate your feedback and look forward to seeing you at your next service.
Thanks Ken! We appreciate your feedback and look forward to seeing you at your next service.
Thanks Melody! We appreciate your feedback and look forward to seeing you at your next service.
The employee that I’ve continually had issues with is Jamie. She helped me out upon my arrival but put the service I guess under Maribel’s name. I initially had an appointment with another service writer who was out.
After my conversation(a) with Lisa, I’m hopeful that the issues with Jamie will be resolved.
Thanks Yvette! We appreciate your feedback and look forward to seeing you at your next service.
Thanks Scott! I appreciate your feedback and you taking the time to discuss your experience with me. Take care and don't hesitate to reach out to me directly.
The service manager, Lisa was very helpful in getting the service work done for a fair price
Thank you for your feedback. I apologize about your experience and look forward to speaking with you to discuss the situation further.
We appreciate your feedback and look forward to seeing you at your next service.