Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

1741 Reviews

ReScore Reviews™ (54)

ReScore
Overall Rating 4.7222239/5Overall Rating 4.7222239/5Overall Rating 4.7222239/5Overall Rating 4.7222239/5rating 4.7222239
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
95% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


JN
Jeff N.
Pleasant Hill, CA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018 Category: Service
Good service
Future is what a dealer should be.

AM
Andres M.
Bay Point, CA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018 Category: Service
Excellent service
Despite how busy they are, they always treat everyone with exceptional service and a timely manner

SS
Scott S.
Diablo, CA
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Honest information provided regarding what is a "must have" or "nice to have" in terms of safety and cost.
Thanks

HK
Hana K.
Danville, CA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
People who work therw
.

UG
Umesh G.
Danville, CA
2013 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Always great, efficient service. great staff.
Since we bought our Hyundai from Future Hyundai of concord, we always have nothing less than best service. Staff is wonderful, always smiling and very efficient. Service is on time and to our satisfaction.
Lisa V., Service Manager from Future Hyundai of Concord responded on 10/18/2018

Thanks Umesh! We appreciate the great feedback and look forward to seeing you at your next service.


KS
Khalid S.
Pleasant Hill, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Customer service
Friendly and Wonderful customer service
Lisa V., Service Manager from Future Hyundai of Concord responded on 10/17/2018

Thanks Khalid! We appreciate the feedback and look forward to seeing you at your next service.


Verified Customer
Martinez, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
car servicing
Great service. Called Lyft to take me home while my car was being serviced. Maribelle is the best!! Great customer service skills.
Lisa V., Service Manager from Future Hyundai of Concord responded on 10/18/2018

Thank you for the great feedback! We agree, Maribel is the best! So glad the Lyft ride worked out for you. We appreciate you taking the time to share your thoughts and look forward to seeing you at your next visit.


JG
Johnny G.
Pleasant Hill, CA
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Awesome service
Great customer service was excellent and my car was ready when I was told it would be. Car is running great!
Lisa V., Service Manager from Future Hyundai of Concord responded on 10/17/2018

Thanks Johnny! We appreciate the great feedback and look forward to seeing you at your next service.


Verified Customer
Pittsburg, CA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Friendly atmosphere
Maribel and Lisa were great. Very friendly and know what they are talking about.

Verified Customer
Pittsburg, CA
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2018 Category: Service
Noise
Do better

JC
Jessie C.
Pleasant Hill, CA
2015 Hyundai Azera
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2018 Category: Service
Sudden Starting Problem & Standard 30K Maintenance
A quick response by the Serviced Staff to getting the vehicle looked at when it suddenly started to have a starting problem which they determined was the original battery failing. Easily replaced, if a bit expensive. Had the 30K Major Service done as well which went without a hitch and no other issues found.

DZ
Deborah Z.
Concord, CA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Great sales and service departments
This dealership has been awesome! One year ago we leased our 2017 Hyundai Santa Fe Sport. Bert was our salesman and he was very knowledge, not only about Hyundai but about competing vehicles we were considering. We never felt any pressure. The service department.has been fast and dependable. Our appointments were always right on time and the staff were very efficient. They even gave the vehicle a complete, complemently wash.
Lisa V., Service Manager from Future Hyundai of Concord responded on 10/13/2018

Thanks Deborah! So glad to hear you have had great experiences in our service department. We appreciate you being such a loyal customer and look forward to seeing you at your next service.


HL
Helen L.
Pleasant Hill, CA
2010 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Satisfied customer
Great service. Prompt and delivery on time
Lisa V., Service Manager from Future Hyundai of Concord responded on 10/13/2018

Thanks Helen! We appreciate the feedback and look forward to seeing you at your next service.


BS
Brenda S.
Martinez, CA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great job
Took my car in before my appt time... , just needed an oil change, it was done within about an hour... very friendly and super quick.
Thank you.
Lisa V., Service Manager from Future Hyundai of Concord responded on 10/13/2018

Thanks Brenda! we appreciate the great feedback and look forward to seeing you at your next service.


WL
William L.
Concord, CA
2010 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
great techs, great customer service
keep up the good work!
Lisa V., Service Manager from Future Hyundai of Concord responded on 10/13/2018

Thanks William! We really appreciate the great feedback. See you at your next service!


Verified Customer
Walnut Creek, CA
2011 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Oil Change
The people at Future Hyundai of Concord are very accommodating. The work is done as quickly as possible with a full explanation of what is being done.
Lisa V., Service Manager from Future Hyundai of Concord responded on 10/13/2018

Thank you for your feedback. We appreciate you being such a loyal customer and look forward to seeing you at your next service.


GK
Gideon K.
Walnut Creek, CA
2016 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2018 Category: Service
Good service advisers
The service advisers are great people. Technicians can be a little more careful in completing their tasks.
Lisa V., Service Manager from Future Hyundai of Concord responded on 10/13/2018

Thank you Mr. Kim. We appreciate the feedback. We do apologize for our short comings during the repair process however we hope to have repaired it to your satisfaction. Please feel free to reach out to me directly in the future if I can be of any assistance. Thank you for your patience and understanding while we got this resolved. We look forward to seeing you at your next service.


AA
Andre A.
Brentwood, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Friendly employees
Maribel Perez was very courteous, personable and professional! Thanks Maribel!
Lisa V., Service Manager from Future Hyundai of Concord responded on 10/13/2018

Thanks Andre! We appreciate the great feedback, we'll be sure to share with Maribel! Thank you for being such a loyal customer and we'll see you at your next service.


TW
Thomas W.
Oakley, CA
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Great Service! Quick and friendly!
Great Service! Quick and friendly!
Lisa V., Service Manager from Future Hyundai of Concord responded on 10/13/2018

Thanks Thomas! We appreciate the feedback and look forward to seeing you at your next service.


CG
Carolyn G.
Walnut Creek, CA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Timely Service
Needed to replace a damaged tire which was not in stock. Order came in before it was anticipated, so car was ready for pickup earlier than scheduled.
Lisa V., Service Manager from Future Hyundai of Concord responded on 10/13/2018

Thanks Carolyn! We appreciate the feedback and look forward to seeing you at your next service.