Service Department's Reviews

4.8

(2,817 Reviews)

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Recent Reviews

Steve B.

Concord, CA

06/20/2025

Category: Service

Will Amiri General Manager

Beware this is a pressure sales GM who is rude, sarcastic and ultimately threatening. Don't waste your time as Hyundai make great cars and there are far better dealerships or brokers to source from

Nancy P.

Walnut Creek, CA

06/21/2023

Category: Service

BEWARE of the WHITE PAINT issues

DON’T EXPECT ANY SERVICE…
First off, I never write negative reviews…this is the first.
My issue I suspect is pretty common and I’ll explain…
I have an Elantra with less than 100k miles on it, but it’s older and the paint (white) on the hood has failed and started peeling.
The “Service” department asked me to come in to see if Hyundai would cover any of the cost of repainting. So far so good.
After going to the dealership and submitting pictures, I receive a call that Hyundai corporate will cover 60% of the cost of repainting my hood. (OK, that sounds reasonable! And is probably a goodwill gesture since Hyundai has a class action suit against them for white paint failing. The body shops I checked with immediately recognized the problem because it’s so common.)
So, what’s the issue?
The FUTURE Hyundai of Concord dealership left a message that said the “offer” was time sensitive and that MY portion of repainting the car would be over $1222.00. I called back to try to clarify, and it took 3 calls over several weeks to get them to respond and when they did they said my offer expires in two days. That’s totally not helpful and felt like a high-pressure tactic to get me to agree…sounds like an offer…60% reduction, right?
So, I assumed that if an offer was for 60% of the cost of getting the paint fixed that I could use any service. NO! They will only honor that “warranty” if I use their provider. That’s the issue…
My two quotes for fixing the paint job on my hood (which was described in exactly the same way as the dealer, striping the old paint and repriming with a base coat before color matching the white) were $500 and $1100.
So the “WARRANTY” price was actually NO SERVICE at all…it was essentially me paying a PREMIUM.
I call that total B.S. It’s too bad. I was thinking about buying another Hyundai and that’s off the table for me. I don’t want to deal with a Dealership that is set up to pillage their customers and call it service.

Jennifer K.

Pittsburg, CA

01/09/2023

Category: Service

The Service department isn't very trustworthy

This review is for the service department at Hyundai of Concord in Concord CA.
It is for the service department as well as a service writer named Maribel. She is the reason i decided to write a review. I had the worst experience with her last week and it was extremely disappointing. She was rude and she was even a little argumentative/confrontational, because i questioned something and asked to speak to the mechanic who diagnosed my car issue because my husband had some questions.
Her reply to me was "why", why do you want to talk to him?" It was shocking. Then she said to me "he's not going to tell you anything different then i just told you"
Well maybe not, but that is not how you speak to your customers.
She has a habit of cutting you off mid sentence, if she wasn't hearing what she wanted to hear.
She called after lunch and was very pushy but after dealing with her, i decided not to have any work done there so when I told her I wasn't going to have it done there, that I would be picking my car up today, she was irritated.
She said "well you will need to pay us the $200 diagnostic fee before you get your car back".
$200 to tell me i needed brake pads. Come on!! I was not going to pay that.
I think the service manager new that was not right, so he was kind enough to waive the $200 diagnostic fee for me.
The service manager has been professional and accommodating and tries to make things right, but Maribel is your 1st point of contact and its not a very good one, and not how you want your business represented.
They all need to stop trying to over sell services and focus on customer service and then they won't have to sell service, it will happen naturally if the customers are taken care of...
Lastly, the response to customer reviews on google and elsewhere that's supposedly "from the owner" is a generic response so he probably never even sees these and if he does, he doesnt care enough to reach out to discuss anything..

Jennifer K.

Pittsburg, CA

01/09/2023

Category: Service

The Service department isn't very trustworthy

Vallejo, CA

10/14/2022

Category: Service

No reply :( poor receptionist

Dear Hyundai Team,
I tried to contact you this morning because I need an invoice from you in order for my insurance to send me a check to me to be able to order my glass and the installation on my Ionic 5 2022 The VIN number on my car is KM8KNDAF2NU108068 =) the FRONT DRIVER SIDE WINDOW is cracked and needs to be replaced by a new one and installed. My insurance, State Farm, has told me to give you a call and ask you to email me the total invoice + tax and service for the Glass and the installation. State farm will issue me a check and then I will be able to go to your office and order the part with you.

This cannot be so difficult, I have tried to contact you but really the girl who has answering the phone seems that she does not like her job and she is not willing to help. I am also working in the field of Customer Relations and …..If the client who called, does have “an accent”, then you should speak clear English, especially if the client is not an English speaker. This is what you should call really excellent “customer service”. The receptionist did not make any effort to explain herself and when I told her to be clear that I could not understand. Then she just put me on hold forever and needed to hang up and called again...then she didi not even answered the phone but put me on hold
forever again. I think she is working in the wrong industry.

Please, I need a Manager to give me a call at 305 799 6354 ASAP because this need to be done.
Of course no

Thank you for your attention,

All My Best,

Carlos Somocurcio-Leon
305-799-6354

Dio L.

San Francisco, CA

04/25/2022

Category: Service

Excellent Service at the Service Center

Futures Hyundai is the place to take your Hyundai vehicle for service. Maribel was my advisor and she was professional throughout the entire process of my car getting diagnosed. She let me know when she would be going to lunch and that she would be getting in contact with me when she returned for any update status. Advisors at other Hyundai dealerships promise they will do this and never do. The customer ends up having to call. Also, they have the best mechanic foreman, Jefte. I have known him for a few years and he has always be honest-> something you don't find at the majority other dealership repair centers. Plus, you don't have to wait 1+ month to make an appointment. I got mine 1 1/2 weeks out. Lastly, just a few walking blocks from the dealership, there is a shopping center(Veranda) and a movie theater, so you are not stuck waiting at the dealership being bored.
Now, on the minus side, I do wish they had tables in their waiting area for people who have laptops. I didn't check if they offered free wifi, but I didn't see any signs posted so I assume no. There is a TV and a machine that offers free coffee and latte's. Be careful though because the lattes come with a lot of sugar! I am waiting for a survey to be sent to me so I can give Kudos to Maribel and Jefte.

Danny B. from Future Hyundai of Concord responded on 04/25/2022 08:27 AM

Thank you for servicing your vehicle here with us at Future Hyundai of Concord, we appreciate you and the trust that you place in us. Maribel and the team thank you for taking the time to fill out and return your survey, it really means alot to all of us. We will always strive to give you the highest level of service and look forward to seeing you at our new larger location, opening here in Concord, later in 2022.

Verified Customer

Martinez, CA

2020 Hyundai Sonata

04/01/2022

Service Type: Repair

Verified Customer

Category: Service

Excellent

Very happy with everyone.

Danny B. from Future Hyundai of Concord responded on 04/11/2022 08:18 AM

Thank you for servicing your vehicle here with us at Future Hyundai of Concord. We appreciate you and the trust that you place in us. Enrique and the team thank you for taking the time to fill out and return your survey, it really means alot to all of us. We will always strive to give you the highest level of service and look forward to seeing you at our new larger location, opening here in Concord, later in 2022.

Urmila R.

Bay Point, CA

2012 Hyundai Tucson

03/30/2022

Service Type: Repair

Verified Customer

Category: Service

Service visit

Very happy all the team in service departments The service was fantastic

Danny B. from Future Hyundai of Concord responded on 03/30/2022 04:47 PM

Thank you for servicing your vehicle here with us at Future Hyundai of Concord. We appreciate you and the trust that you place in us. Jamie and the team thank you for taking the time to fill out and return your survey, it really means alot to all of us. We will always strive to give you the highest level of service and look forward to seeing you at our new larger location, opening here in Concord, later in 2022.

Verified Customer

Moraga, CA

2018 Hyundai Santa Fe Sport

03/28/2022

Service Type: Maintenance

Verified Customer

Category: Service

Service visit

Was there for a 50,000 mile service visit. Enrique was excellent. Good experience

Danny B. from Future Hyundai of Concord responded on 03/29/2022 09:23 AM

Thank you for servicing your vehicle with us here at Future Hyundai of Concord. We appreciate you and the trust that you place in us. Enrique and the team thank you for taking the time to fill out and return your survey, it really means alot to all of us. We appreciate your feedback and are always modifying processes to make our customer experience better. We will always strive to give you the highest level of service and look forward to seeing you at our new larger location, opening here in Concord, later in 2022.

Verified Customer

San Francisco, CA

2017 Hyundai Elantra

ReScore Review™

03/26/2022

Verified Customer

Category: Service

Service department team

Very happy with Maribel and all the team in the service department. Did everything they could and kept me informed and up to date with everything that was going on.

Original Review

03/24/2022

Service Type: Maintenance

Category: Service

Car service

Went to dealership to get a problem solved. Although they could not find anything wrong, the staff in service department were very helpful and very informative throughout the whole process. Kept me up to date every day and explained everything that was going on which was very much appreciated. Great service from service department.

Danny B. from Future Hyundai of Concord responded on 03/25/2022 07:58 AM

Thank you for servicing your vehicle here with us at Future Hyundai of Concord. We appreciate you and the trust that you place in us Maribel and the team thank you for taking the time to fill out and return your survey, it really means alot to all of us. We will always strive to give you the highest level of service and do our best to take care of both you and your vehicle. We look forward to seeing you at our new larger location, opening here in Concord, later in 2022.

Verified Customer

Penn Valley, CA

2011 Hyundai Tucson

ReScore Review™

03/25/2022

Verified Customer

Category: Service

Major Engine Repair

My vehicle a 2011 Tucson needed a new camshaft and gearing. It would be expensive. However the car was only a few thousand miles out of warranty and the service rep appealed to Hyundai corporate and as a result the one third of the repair was pick-up by Hyundai. My service rep Maribel was attentive, communicated well and went the extra mile to appeal Hyundai corporate to off set part of the repair cost. Tip of the hat to the repair team.

Original Review

03/24/2022

Service Type: Repair

Category: Service

Major engine repair

Danny B. from Future Hyundai of Concord responded on 03/24/2022 03:42 PM

Thank you for servicing your vehicle here with us at Future Hyundai of Concord. We appreciate you and the trust that you place in us. Maribel and the team thank you for taking the time to fill out and return your survey, it really means alot to all of us. We will always strive to give you the highest level of service and look forward to seeing you at our new larger location, opening here in Concord, later in 2022.

Danny B. from Future Hyundai of Concord responded on 03/25/2022 02:13 PM

Thank you very much

Verified Customer

Walnut Creek, CA

2008 Hyundai Elantra

03/22/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great service

The service was fantastic

Danny B. from Future Hyundai of Concord responded on 03/24/2022 04:47 PM

Verified Customer

Pleasant Hill, CA

2013 Hyundai Sonata

03/21/2022

Service Type: Repair

Verified Customer

Category: Service

Only complaint is I had to wait a very long time before an appointment was available

I ha?

Danny B. from Future Hyundai of Concord responded on 03/24/2022 05:16 PM

Thank you for servicing your vehicle here with us at Future Hyundai of Concord. We appreciate you and the trust that you place in us. Hayley and the team thank you for taking the time to fill out and return your survey, it really means alot to all of us. We will always strive to give you the highest level of service and look forward to seeing you at our new larger location, opening here in Concord, later in 2022.

Shelby A.

Antioch, CA

2021 Hyundai Kona

03/21/2022

Service Type: Repair

Verified Customer

Category: Service

Great Customer service

Was able to help me figure out the drop off after hours

Danny B. from Future Hyundai of Concord responded on 03/31/2022 02:02 PM

Thank you for servicing your vehicle here with us at Future Hyundai of Concord. We appreciate you and the trust that you place in us. Your advisor and team thank you for taking the time to fill out and return your survey, it really means alot to all of us. We will always strive to give you the highest level of service and look forward to seeing you at our new larger location, opening here in Concord, later in 2022.

Leslie O.

Brentwood, CA

2015 Hyundai Sonata Hybrid

03/20/2022

Service Type: Maintenance

Verified Customer

Category: Service

I appreciate you know your job and you let me know what is expected.

Each time I have been there, you answer the questions I have and are willing to take an extra look if I have a concern regarding something on the vehicle or the information. Maribel is great at her job, and I appreciate that. She consults with the techs if I have extra concerns regarding something.
Concord interacts with their customers and gives updates on a more consistent basis that my other car dealership.

Danny B. from Future Hyundai of Concord responded on 03/31/2022 02:02 PM

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