Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

100 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


RW
Rudolf W.
Pasadena, CA
MINI Cooper Hardtop
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05/24/2018 Category: Service
Spoke with Rudolf's daughter. She said the staff provided excellent customer service. They explained the job expenses thoroughly, returned her calls, and the estimate was clear and understandable.
This review was collected via phone interview by Customer Research Inc.

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Jenny V.
Hesperia, CA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Jenny said the business provides good service and that is why they keep going back.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 04/25/2018

Jenny, thank you for your kind review and your confidence in us. We appreciate your business and hope we can always live up to the type of service you have come to expect…Robert


MR
Marilyn R.
Monrovia, CA
Toyota Tacoma
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04/18/2018
Very thorough and honest
I took the vehicle in for an oil change and tire rotation. They noticed that my front brake pads needed replacing, so I agreed. They also detected moisture in my brake fluid. It would have blown the budget to have the service performed now, so they recommended that we monitor it at each service and do the work at a later date. I really appreciated their honesty!
Robert W. from G & M Automotive responded on 04/25/2018

Marilyn, thank you again for your continued confidence in us. We are very appreciative of your business; please do not hesitate to contact me if we can be of further service...Robert


JW
Judy W.
Pasadena, CA
Volkswagen Super Beetle
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04/05/2018
Personal Service
G&M always goes the extra mile, and they do their best to keep the costs down. Highly recommended.
Robert W. from G & M Automotive responded on 04/10/2018

Judy, thank you for your kind review and your continued confidence in us. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


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David S.
Duarte, CA
Lexus GS 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Mom and Pop Honesty good value for work done
The personal contact and old days feeling when the owner greets you and not a greeter that is unfamiliar and disconnected with the customer and their expectations also inexperienced in their way of communicating their vehicles issues or needs.

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Ashwin S.
Sierra Madre, CA
Lexus IS 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
G&M Automotive cares about you and your car!
Always knowledgeable and professional. Robert and the staff is always courteous and friendly.! Have been going there for many years!

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Jack V.
Sierra Madre, CA
Saturn VUE
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03/01/2018
Top Quality Work
Phenomenal work as always. Never fails to exceed my expectations with wonderful and speedy service. No better place to go in the area than here!
Robert W. from G & M Automotive responded on 03/05/2018

Jack, thank you for your kind review and your confidence in us. We appreciate your business and hope we can always live up to the type of service you have come to expect…Robert


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Ingeborg R.
Arcadia, CA
Audi A4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Ingeborg said she's been a long time customer.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 02/13/2018

Ingerborg, thank you for your continued confidence in us. When we can be of any further service, please do not hesitate to let me know....Robert


EM
Elke M.
Temple City, CA
BMW 5 Series
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02/05/2018
Truest honest mechanic
Very thorough and honest, I have shopped around on his prices and they are always reasonable for the work he has done. I can call up and ask questions when my car is acting up and he is always pleasant about helping out. I have recommended him to many friends. This is my go to mechanic for sure!
Robert W. from G & M Automotive responded on 02/06/2018

Elke, thank you for your kind review. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


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Inger M.
Altadena, CA
Volkswagen Bus
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01/25/2018
My 67 VW Bug
Robert, Joe, and Astrid are always willing to help! I have been a client at G&M for almost 30 years, and the service has always been done with quality in mind. They take as much time as is necessary to solve problems, and their prices are very competitive and far more reasonable than Volkswagen Pasadena. I trust them with my cars.

There is no doubt that I many times have recommended G&M to friends.
Robert W. from G & M Automotive responded on 01/30/2018

Inger, thank you for your kind review. How quick the time goes by! We appreciate your continued business over the years and look forward to servicing all your vehicles’ needs in the future…Robert


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Rudolf W.
Pasadena, CA
Mercedes-Benz 190E
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Spoke with Annette. She said the facility was clean, and the owner explained the repairs to her with a diagram. An employee called with an estimate before they started he repairs, and the repairs were completed in a reasonable amount of time.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 02/06/2018

Rudolf, thank you again for your kind review. When we can be of any further service, please do not hesitate to let me know....Robert


RS
Rik S.
Monrovia, CA
Audi Q5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018
Maintenance on Audi Q5
All work done efficiently and in a timely fashion

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Marilyn R.
Monrovia, CA
MINI Cooper Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018
Recent repairs
G & M Automotive is wonderful! Not only did they repair my car But they even cleaned the carpets, and There was no grease on the steering wheel (unlike most other repair shops).
The repair was much less expensive than the dealer quoted, and Robert is so helpful and informative. I will definitely recommend them to friends and family.
Robert W. from G & M Automotive responded on 01/10/2018

Marilyn, thank you so much for your kind review and allowing us to service your vehicle. We appreciate your business and if we can be of any further assistance, please do not hesitate to let us know...Robert


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Jeffrey S.
Monrovia, CA
Honda Civic Si
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01/05/2018
113m Struts & Shocks
Service was fast and finished on time. Took out on road and enjoyed the road again!
Robert W. from G & M Automotive responded on 01/10/2018

Jeffrey, thank you again for your kind review. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


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Rik S.
Monrovia, CA
Audi Q5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
Diagnosis and repair on Audi Q5
All work completed and done the right way at a reasonable price.

BW
Brown W.
Arcadia, CA
Audi A3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2017
I can trust Robert and his mechanics
Robert (and Joe) are knowledgeable and trustworthy, it is nice doing business with someone you don’t have to worry about and know the job will be done well and at a fair price. That’s priceless in today’s world especially when we depend so much on our cars. I’ll go back for sure.
Robert W. from G & M Automotive responded on 12/12/2017

Brown, thank you for your response and kind review. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


JS
Jeff S.
Sierra Madre, CA
Mercedes-Benz CL-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
G & M Automotive
Always friendly, great service, excellent communication
Robert W. from G & M Automotive responded on 11/15/2017

Jeff, , thank you for your continued confidence in us. It was good to see you! We are very appreciative of your business and hope we can always live up to the type of service you have come to expect…Robert


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Frank M.
Monrovia, CA
Mercedes-Benz 300SD
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2017
the best
G&M automotive may not be always the cheapest, but they are always the best. they really valued my business and they will do yours too. if you're looking for something less expensive, I can assure you you'll get less than the optimum experience and it may be more trouble than it's worth. spend the extra few dollars for the quality experience with G&M and it will make your life easier and better .
Robert W. from G & M Automotive responded on 11/08/2017

Frank, thank you for your response and kind review. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


CJ
Carl J.
Monrovia, CA
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017 Category: Service
Carl said he was satisfied with the service and left a happy customer.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 11/07/2017

Carl, thank you again for your kind review! We appreciate your business and look forward to seeing you again..Robert


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Sheccid Z.
Monrovia, CA
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Sheccid said the business has good customer service and the technician did a great job.
This review was collected via phone interview by Customer Research Inc.

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