Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

105 Reviews

99% Would Recommend
Latest Review 26 days ago

Reviews


JL
Joyce L.
Covina, CA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Joyce said she appreciates the efficiency of this business.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 06/27/2018

Joyce, thank you for your kind review. When we can be of any further service, please do not hesitate to let us know....Robert


JC
Joseph C.
Sierra Madre, CA
Porsche Boxster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Top shelf workmanship and knowledge about my Porsche.
Robert and Joe are the only guys who ever get to touch my Porsche. That's all there is to it. Their knowledge, skill and workmanship attitude is absolutely top shelf. The car always comes back, clean, happy and with any problems solved very exactingly.
Robert W. from G & M Automotive responded on 06/20/2018

Joseph, thank you for your positive feedback and your confidence in us. When we can be of any further service, please do not hesitate to let us know....Robert


LD
Lori D.
Monrovia, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
Honest & Reliable Service
As usual,Robert was very forthcoming in possible expense for what we thought was a simple fix. We were given explanation of what problem most likely was ,told to take car home and after so many miles return the vehicle. This would allow them to confirm diagnosis. Car was fixed per our approval and with knowledge of expenses. Done in a timely manner .
Robert W. from G & M Automotive responded on 06/18/2018

Lori, thank you again for your continued confidence in us. We are very appreciative of your business; please do not hesitate to contact me if we can be of further service...Robert
 


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Rik S.
Monrovia, CA
Mercedes-Benz C320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Prompt, efficient service
Replaced alarm system parts. The alarm was being activated without me setting it and I could not disengage it.
Robert W. from G & M Automotive responded on 06/14/2018

Rik, thank you for your positive feedback and your continued confidence in us. When we can be of any further service, please do not hesitate to let us know....Robert


DS
Daniel S.
Oceanside, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Spoke with Antwon. He said the employees were polite. They completed service in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 06/06/2018

Daniel and Antwon, thank you for your kind review. When we can be of any further service, please do not hesitate to let us know....Robert


RW
Rudolf W.
Pasadena, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Spoke with Rudolf's daughter. She said the staff provided excellent customer service. They explained the job expenses thoroughly, returned her calls, and the estimate was clear and understandable.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 05/29/2018

Rudolf, thank you for your kind review. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


JV
Jenny V.
Hesperia, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Jenny said the business provides good service and that is why they keep going back.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 04/25/2018

Jenny, thank you for your kind review and your confidence in us. We appreciate your business and hope we can always live up to the type of service you have come to expect…Robert


MR
Marilyn R.
Monrovia, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Very thorough and honest
I took the vehicle in for an oil change and tire rotation. They noticed that my front brake pads needed replacing, so I agreed. They also detected moisture in my brake fluid. It would have blown the budget to have the service performed now, so they recommended that we monitor it at each service and do the work at a later date. I really appreciated their honesty!
Robert W. from G & M Automotive responded on 04/25/2018

Marilyn, thank you again for your continued confidence in us. We are very appreciative of your business; please do not hesitate to contact me if we can be of further service...Robert


JW
Judy W.
Pasadena, CA
Volkswagen Super Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
Personal Service
G&M always goes the extra mile, and they do their best to keep the costs down. Highly recommended.
Robert W. from G & M Automotive responded on 04/10/2018

Judy, thank you for your kind review and your continued confidence in us. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


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David S.
Duarte, CA
Lexus GS 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Mom and Pop Honesty good value for work done
The personal contact and old days feeling when the owner greets you and not a greeter that is unfamiliar and disconnected with the customer and their expectations also inexperienced in their way of communicating their vehicles issues or needs.

AS
Ashwin S.
Sierra Madre, CA
Lexus IS 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
G&M Automotive cares about you and your car!
Always knowledgeable and professional. Robert and the staff is always courteous and friendly.! Have been going there for many years!

JV
Jack V.
Sierra Madre, CA
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018
Top Quality Work
Phenomenal work as always. Never fails to exceed my expectations with wonderful and speedy service. No better place to go in the area than here!
Robert W. from G & M Automotive responded on 03/05/2018

Jack, thank you for your kind review and your confidence in us. We appreciate your business and hope we can always live up to the type of service you have come to expect…Robert


IR
Ingeborg R.
Arcadia, CA
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Ingeborg said she's been a long time customer.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 02/13/2018

Ingerborg, thank you for your continued confidence in us. When we can be of any further service, please do not hesitate to let me know....Robert


EM
Elke M.
Temple City, CA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018
Truest honest mechanic
Very thorough and honest, I have shopped around on his prices and they are always reasonable for the work he has done. I can call up and ask questions when my car is acting up and he is always pleasant about helping out. I have recommended him to many friends. This is my go to mechanic for sure!
Robert W. from G & M Automotive responded on 02/06/2018

Elke, thank you for your kind review. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


IM
Inger M.
Altadena, CA
Volkswagen Bus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018
My 67 VW Bug
Robert, Joe, and Astrid are always willing to help! I have been a client at G&M for almost 30 years, and the service has always been done with quality in mind. They take as much time as is necessary to solve problems, and their prices are very competitive and far more reasonable than Volkswagen Pasadena. I trust them with my cars.

There is no doubt that I many times have recommended G&M to friends.
Robert W. from G & M Automotive responded on 01/30/2018

Inger, thank you for your kind review. How quick the time goes by! We appreciate your continued business over the years and look forward to servicing all your vehicles’ needs in the future…Robert


RW
Rudolf W.
Pasadena, CA
Mercedes-Benz 190E
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Spoke with Annette. She said the facility was clean, and the owner explained the repairs to her with a diagram. An employee called with an estimate before they started he repairs, and the repairs were completed in a reasonable amount of time.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 02/06/2018

Rudolf, thank you again for your kind review. When we can be of any further service, please do not hesitate to let me know....Robert


RS
Rik S.
Monrovia, CA
Audi Q5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018
Maintenance on Audi Q5
All work done efficiently and in a timely fashion

MR
Marilyn R.
Monrovia, CA
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018
Recent repairs
G & M Automotive is wonderful! Not only did they repair my car But they even cleaned the carpets, and There was no grease on the steering wheel (unlike most other repair shops).
The repair was much less expensive than the dealer quoted, and Robert is so helpful and informative. I will definitely recommend them to friends and family.
Robert W. from G & M Automotive responded on 01/10/2018

Marilyn, thank you so much for your kind review and allowing us to service your vehicle. We appreciate your business and if we can be of any further assistance, please do not hesitate to let us know...Robert


JS
Jeffrey S.
Monrovia, CA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018
113m Struts & Shocks
Service was fast and finished on time. Took out on road and enjoyed the road again!
Robert W. from G & M Automotive responded on 01/10/2018

Jeffrey, thank you again for your kind review. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


RS
Rik S.
Monrovia, CA
Audi Q5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
Diagnosis and repair on Audi Q5
All work completed and done the right way at a reasonable price.

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