Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

112 Reviews

99% Would Recommend
Latest Review 25 days ago

Reviews


VN
Vanessa N.
Arcadia, CA
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Spoke with Vanessa's dad. He said he had to trust he was getting an honest assessment of what needs to be done. He had to trust what he was being told as he is quite a distance from this facility. He found he could trust them completely to do what was needed for the vehicle. They were outstanding and had very honest service. They were superb.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 10/29/2018

Vanessa, thank you and your dad so much for your positive review and confidence in us. When we can be of any further service, please do not hesitate to let us know....Robert


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Domenico T.
Arcadia, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Tire and general maintenance
Ruined my tire and took it to G&M for repair. They didn't try to sell me a bunch of new tires, but found a good replacement for the one I'd ruined. They keep great records and also noted I hadn't had my car serviced in over a year; so, I had all the basics done. They also offered a new product that would help clean things up in the engine. They explained the cost and benefits for my 14+ year old car. I said yes and the car does run better than before. Very happy with the service and them keeping the cost reasonable.
Robert W. from G & M Automotive responded on 10/23/2018

Domenico, thank you for your positive feedback and continued confidence in us. We are very appreciative of your business; please do not hesitate to contact us if we can be of further service...Robert


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Rik S.
Monrovia, CA
Mercedes-Benz C320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Efficient service
Simple oil change, oil filter, lube.
Robert W. from G & M Automotive responded on 10/17/2018

Rik, thank you again for your positive feedback and your continued confidence in us. Sincerely, Robert


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Bruce B.
Arcadia, CA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Gave the engine and Car a complete going over
Wonderful job on my car, looks and feels new!
Robert W. from G & M Automotive responded on 10/17/2018

Bruce, thank you so much for your positive review! When we can be of any further service, please do not hesitate to let us know...Robert                                              


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Rik S.
Monrovia, CA
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Audi repairs
My wife’s Audi went to the shop for some repairs and found to have other major issues. These issues were explained to me and I authorized the work to be done. The car was in the shop for one week while parts were ordered and then the car was repaired to my satisfaction. Even though the repairs were quite expensive, I trusted G & M to complete the work and that the car would be repaired and totally functional after the repairs. This is exactly what took place. I am very satisfied with the repairs on the Audi to date.
Robert W. from G & M Automotive responded on 10/02/2018

Rik, thank you again for your continued confidence in us. We are very appreciative of your business; please do not hesitate to contact us if we can be of further service...Robert


Verified Customer
Monrovia, CA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
Honesty...
Most of the time going to a mechanic, you worry whether they are repairing and charging for the work that is actually needed. I went to a few mechanics before G & M, and had a few different recommendations. David over at G & M, was more than helpful and had a friendly and great staff. I didn't feel pressured and was given options with my repairs (did my homework) and he was honest. My car runs like a champ... LoL...
Robert W. from G & M Automotive responded on 08/15/2018

Thank you so much for your kind review. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


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Linda C.
Pasadena, CA
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
Amazing customer service!
My New Beetle is now out of warranty, so when I experienced a problem I called G&M as my first stop for repairs. I have been a happy customer for more than 20 years. I trust Robert and the shop employees; they are honest and have fair prices.
Robert W. from G & M Automotive responded on 08/01/2018

Linda, thank you for your positive feedback and your confidence in us. When we can be of any further service, please do not hesitate to let us know....Robert


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Joyce L.
Covina, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Joyce said she appreciates the efficiency of this business.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 06/27/2018

Joyce, thank you for your kind review. When we can be of any further service, please do not hesitate to let us know....Robert


JC
Joseph C.
Sierra Madre, CA
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Top shelf workmanship and knowledge about my Porsche.
Robert and Joe are the only guys who ever get to touch my Porsche. That's all there is to it. Their knowledge, skill and workmanship attitude is absolutely top shelf. The car always comes back, clean, happy and with any problems solved very exactingly.
Robert W. from G & M Automotive responded on 06/20/2018

Joseph, thank you for your positive feedback and your confidence in us. When we can be of any further service, please do not hesitate to let us know....Robert


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Lori D.
Monrovia, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
Honest & Reliable Service
As usual,Robert was very forthcoming in possible expense for what we thought was a simple fix. We were given explanation of what problem most likely was ,told to take car home and after so many miles return the vehicle. This would allow them to confirm diagnosis. Car was fixed per our approval and with knowledge of expenses. Done in a timely manner .
Robert W. from G & M Automotive responded on 06/18/2018

Lori, thank you again for your continued confidence in us. We are very appreciative of your business; please do not hesitate to contact me if we can be of further service...Robert
 


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Rik S.
Monrovia, CA
Mercedes-Benz C320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Prompt, efficient service
Replaced alarm system parts. The alarm was being activated without me setting it and I could not disengage it.
Robert W. from G & M Automotive responded on 06/14/2018

Rik, thank you for your positive feedback and your continued confidence in us. When we can be of any further service, please do not hesitate to let us know....Robert


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Daniel S.
Oceanside, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Spoke with Antwon. He said the employees were polite. They completed service in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 06/06/2018

Daniel and Antwon, thank you for your kind review. When we can be of any further service, please do not hesitate to let us know....Robert


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Rudolf W.
Pasadena, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Spoke with Rudolf's daughter. She said the staff provided excellent customer service. They explained the job expenses thoroughly, returned her calls, and the estimate was clear and understandable.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 05/29/2018

Rudolf, thank you for your kind review. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


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Jenny V.
Hesperia, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Jenny said the business provides good service and that is why they keep going back.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 04/25/2018

Jenny, thank you for your kind review and your confidence in us. We appreciate your business and hope we can always live up to the type of service you have come to expect…Robert


MR
Marilyn R.
Monrovia, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Very thorough and honest
I took the vehicle in for an oil change and tire rotation. They noticed that my front brake pads needed replacing, so I agreed. They also detected moisture in my brake fluid. It would have blown the budget to have the service performed now, so they recommended that we monitor it at each service and do the work at a later date. I really appreciated their honesty!
Robert W. from G & M Automotive responded on 04/25/2018

Marilyn, thank you again for your continued confidence in us. We are very appreciative of your business; please do not hesitate to contact me if we can be of further service...Robert


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Judy W.
Pasadena, CA
Volkswagen Super Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
Personal Service
G&M always goes the extra mile, and they do their best to keep the costs down. Highly recommended.
Robert W. from G & M Automotive responded on 04/10/2018

Judy, thank you for your kind review and your continued confidence in us. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


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David S.
Duarte, CA
Lexus GS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Mom and Pop Honesty good value for work done
The personal contact and old days feeling when the owner greets you and not a greeter that is unfamiliar and disconnected with the customer and their expectations also inexperienced in their way of communicating their vehicles issues or needs.

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Ashwin S.
Sierra Madre, CA
Lexus IS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
G&M Automotive cares about you and your car!
Always knowledgeable and professional. Robert and the staff is always courteous and friendly.! Have been going there for many years!

JV
Jack V.
Sierra Madre, CA
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018
Top Quality Work
Phenomenal work as always. Never fails to exceed my expectations with wonderful and speedy service. No better place to go in the area than here!
Robert W. from G & M Automotive responded on 03/05/2018

Jack, thank you for your kind review and your confidence in us. We appreciate your business and hope we can always live up to the type of service you have come to expect…Robert


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Ingeborg R.
Arcadia, CA
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Ingeborg said she's been a long time customer.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 02/13/2018

Ingerborg, thank you for your continued confidence in us. When we can be of any further service, please do not hesitate to let me know....Robert


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