Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

118 Reviews

99% Would Recommend
Latest Review about 1 month ago

Reviews


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Alan D.
Monrovia, CA
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Gad There Good!
The staff is clean, courteous, and competent. They get their work done as fast as possible. They explain any current or potential future problems clearly.
Robert W. from G & M Automotive responded on 01/09/2019

Alan, thank you so much for your positive review! When we can be of any further service, please do not hesitate to let us know....Robert                                                


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Wynesta D.
Monrovia, CA
Jaguar X-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018
Jaguar repairs
Don't know what to say, yet! What is this, at least the third time the Jag has been to your shop for the same issue? I know you've been working diligently on it and I know you'll be happy too when the problem is finally fixed. You've been very reasonable in your charges and thoughtful in your approach to solving the problem.

RS
Rik S.
Monrovia, CA
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2018
Work completed on time
The work was promised and delivered on time.
Robert W. from G & M Automotive responded on 01/09/2019

Rik, thank you again for your positive feedback and your continued confidence in us. Sincerely, Robert


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Malek P.
Monrovia, CA
Jaguar S-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Excellent service, and quick work.
Robert and team always provide excellent service, and take good care of us. We have taken 2 jaguars and one Mercedes to him over the years, and he has always taken great care of our vehicles, only recommending work that is necessary at the moment, and helping us put together a maintenance plan which works with our budget and what the vehicle need to run safely and smoothly.

Highly recommended!
Robert W. from G & M Automotive responded on 12/24/2018

Malek, thank you so much for your positive feedback and confidence in us. We are very appreciative of your business; please do not hesitate to contact us if we can be of further service...Robert


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Chriss P.
Monrovia, CA
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Chris P.
Great service as usual!
Robert W. from G & M Automotive responded on 12/05/2018

Chriss, thank you for your positive feedback and continued confidence in us. We are very appreciative of your business; please do not hesitate to contact us if we can be of further service...Robert                                             


Verified Customer
Santa Clarita, CA
Audi TT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Great Service!
I received wonderful service here!
Robert W. from G & M Automotive responded on 11/28/2018

Thank you so much for your positive review! When we can be of any further service, please do not hesitate to let us know...Robert                                             


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Vanessa N.
Arcadia, CA
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Spoke with Vanessa's dad. He said he had to trust he was getting an honest assessment of what needs to be done. He had to trust what he was being told as he is quite a distance from this facility. He found he could trust them completely to do what was needed for the vehicle. They were outstanding and had very honest service. They were superb.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 10/29/2018

Vanessa, thank you and your dad so much for your positive review and confidence in us. When we can be of any further service, please do not hesitate to let us know....Robert


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Domenico T.
Arcadia, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Tire and general maintenance
Ruined my tire and took it to G&M for repair. They didn't try to sell me a bunch of new tires, but found a good replacement for the one I'd ruined. They keep great records and also noted I hadn't had my car serviced in over a year; so, I had all the basics done. They also offered a new product that would help clean things up in the engine. They explained the cost and benefits for my 14+ year old car. I said yes and the car does run better than before. Very happy with the service and them keeping the cost reasonable.
Robert W. from G & M Automotive responded on 10/23/2018

Domenico, thank you for your positive feedback and continued confidence in us. We are very appreciative of your business; please do not hesitate to contact us if we can be of further service...Robert


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Rik S.
Monrovia, CA
Mercedes-Benz C320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Efficient service
Simple oil change, oil filter, lube.
Robert W. from G & M Automotive responded on 10/17/2018

Rik, thank you again for your positive feedback and your continued confidence in us. Sincerely, Robert


BB
Bruce B.
Arcadia, CA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Gave the engine and Car a complete going over
Wonderful job on my car, looks and feels new!
Robert W. from G & M Automotive responded on 10/17/2018

Bruce, thank you so much for your positive review! When we can be of any further service, please do not hesitate to let us know...Robert                                              


RS
Rik S.
Monrovia, CA
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Audi repairs
My wife’s Audi went to the shop for some repairs and found to have other major issues. These issues were explained to me and I authorized the work to be done. The car was in the shop for one week while parts were ordered and then the car was repaired to my satisfaction. Even though the repairs were quite expensive, I trusted G & M to complete the work and that the car would be repaired and totally functional after the repairs. This is exactly what took place. I am very satisfied with the repairs on the Audi to date.
Robert W. from G & M Automotive responded on 10/02/2018

Rik, thank you again for your continued confidence in us. We are very appreciative of your business; please do not hesitate to contact us if we can be of further service...Robert


Verified Customer
Monrovia, CA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
Honesty...
Most of the time going to a mechanic, you worry whether they are repairing and charging for the work that is actually needed. I went to a few mechanics before G & M, and had a few different recommendations. David over at G & M, was more than helpful and had a friendly and great staff. I didn't feel pressured and was given options with my repairs (did my homework) and he was honest. My car runs like a champ... LoL...
Robert W. from G & M Automotive responded on 08/15/2018

Thank you so much for your kind review. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


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Linda C.
Pasadena, CA
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
Amazing customer service!
My New Beetle is now out of warranty, so when I experienced a problem I called G&M as my first stop for repairs. I have been a happy customer for more than 20 years. I trust Robert and the shop employees; they are honest and have fair prices.
Robert W. from G & M Automotive responded on 08/01/2018

Linda, thank you for your positive feedback and your confidence in us. When we can be of any further service, please do not hesitate to let us know....Robert


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Joyce L.
Covina, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Joyce said she appreciates the efficiency of this business.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 06/27/2018

Joyce, thank you for your kind review. When we can be of any further service, please do not hesitate to let us know....Robert


JC
Joseph C.
Sierra Madre, CA
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Top shelf workmanship and knowledge about my Porsche.
Robert and Joe are the only guys who ever get to touch my Porsche. That's all there is to it. Their knowledge, skill and workmanship attitude is absolutely top shelf. The car always comes back, clean, happy and with any problems solved very exactingly.
Robert W. from G & M Automotive responded on 06/20/2018

Joseph, thank you for your positive feedback and your confidence in us. When we can be of any further service, please do not hesitate to let us know....Robert


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Lori D.
Monrovia, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
Honest & Reliable Service
As usual,Robert was very forthcoming in possible expense for what we thought was a simple fix. We were given explanation of what problem most likely was ,told to take car home and after so many miles return the vehicle. This would allow them to confirm diagnosis. Car was fixed per our approval and with knowledge of expenses. Done in a timely manner .
Robert W. from G & M Automotive responded on 06/18/2018

Lori, thank you again for your continued confidence in us. We are very appreciative of your business; please do not hesitate to contact me if we can be of further service...Robert
 


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Rik S.
Monrovia, CA
Mercedes-Benz C320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Prompt, efficient service
Replaced alarm system parts. The alarm was being activated without me setting it and I could not disengage it.
Robert W. from G & M Automotive responded on 06/14/2018

Rik, thank you for your positive feedback and your continued confidence in us. When we can be of any further service, please do not hesitate to let us know....Robert


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Daniel S.
Oceanside, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Spoke with Antwon. He said the employees were polite. They completed service in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 06/06/2018

Daniel and Antwon, thank you for your kind review. When we can be of any further service, please do not hesitate to let us know....Robert


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Rudolf W.
Pasadena, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Spoke with Rudolf's daughter. She said the staff provided excellent customer service. They explained the job expenses thoroughly, returned her calls, and the estimate was clear and understandable.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 05/29/2018

Rudolf, thank you for your kind review. We are very appreciative of your business and trust in us. We know you have many choices for your car services. Respectfully, Robert


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Jenny V.
Hesperia, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Jenny said the business provides good service and that is why they keep going back.
This review was collected via phone interview by Customer Research Inc.
Robert W. from G & M Automotive responded on 04/25/2018

Jenny, thank you for your kind review and your confidence in us. We appreciate your business and hope we can always live up to the type of service you have come to expect…Robert


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