Gearhead Auto Center


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

113 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 25 days ago

Vince M. on 11/20/2017
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"Knowledgeable, responsive, reasonable."
Had to replace the transmission in my Ford Expedition. The turn around time was quick and price was reasonable. They present the facts as part of the diagnosis.
Vehicle: Ford Expedition
Service Date: 10/12/2017
Review Created: 11/20/2017 08:54 AM
Susan F. on 11/16/2017
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"Joe the owner always explains in detail exactly what's wrong and the price for the repairs "
Excellent service and finally a place where a woman go and not sold a bunch of repairs you don't need
Vehicle: Buick Century
Service Date: 11/06/2017
Review Created: 11/16/2017 08:21 PM
Mike P. on 11/15/2017
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"Excellent customer service"
Josh was a top notch service guy and my car was fixed well.
Vehicle: Volvo XC90
Service Date: 11/10/2017
Review Created: 11/15/2017 05:29 PM
Kenyatta T. on 11/04/2017
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"Excellent service, and amazing people you can trust!"
Joe and his crew at GearHead are simply the best. They are talented, friendly, and honest, and I always know that my vehicle will be taken care for a fair price. :-)
Vehicle: Honda Pilot
Service Date: 10/30/2017
Review Created: 11/04/2017 10:20 AM
Sarah S. on 11/04/2017
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Sarah said her experience with this business was wonderful. They referred her to a second facility where she could get her tires done. They were exceptional and treated her like a family member. They had the best price quote and were very respectful.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 10/30/2017
Review Created: 11/04/2017
This review was collected via phone interview by Customer Research Inc.
Retha H. on 10/29/2017
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"Conversing Directly With Mechanic is Nice"
It is always nice to talk directly to the people who will do the work, rather than a third person. So far, so good. Very happy to cross these fixes off my to-do list.
Vehicle: Toyota Highlander
Service Date: 10/27/2017
Review Created: 10/29/2017 11:27 AM
Don B. on 10/27/2017
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"300M"
Great honest people and do great work
Vehicle: Chrysler 300M
Service Date: 10/26/2017
Review Created: 10/27/2017 07:58 AM
Meleah W. on 10/25/2017
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Meleah said they provided great service, and were very helpful.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 10/06/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Gus M. on 10/25/2017
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Gus said this business provided good pricing.
Vehicle: Ford F-150
Category: Service
Service Date: 10/13/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Jim L. on 10/17/2017
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"Good guys"
Recommended by Tucker Tire and Schulte Automotive, these guys just approach the business the right way; with respect, integrity, nice manners, & follow-up.
Vehicle: Ford Econoline Wagon
Service Date: 10/16/2017
Review Created: 10/17/2017 03:13 PM
Dan S. on 09/29/2017
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Dan said this business does all the work on his vehicle.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 09/26/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Gary M. on 09/23/2017
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"Friendly and efficient"
They fixed the problem and gave me a loaner car. What's not to like. Josh, in the front office is riendly & helpful.
Vehicle: Mercedes-Benz ML320
Service Date: 09/21/2017
Review Created: 09/23/2017 10:13 AM
Jason R. on 09/02/2017
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"TREATS YOU LIKE CARING COMPASSIONATE FRIENDS"
No words can describe the customer service I've received at Gearhead Auto. It's like no other auto place I've experienced before. Wouldn't want to trade them for anyone.
Vehicle: Chevrolet Cruze
Service Date: 08/30/2017
Review Created: 09/02/2017 11:11 PM
John B. on 08/28/2017
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"Customer John Brennan"
Good business to customer interaction, Quality work done.
Vehicle: Ford Ranger
Service Date: 08/25/2017
Review Created: 08/28/2017 08:02 PM
Joe W., Owner at Gearhead Auto Center responded on 08/31/2017

Thank you Mr. Brennan for the positive review. It was a pleasure doing business with you. Thanks again, Joe, Charlie, Josh & Timothy.

Garry F. on 08/28/2017
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Garry said the staff did a good in a timely manner. They helped him out and they had good personalities.
Vehicle: BMW X5
Category: Service
Service Date: 08/25/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Lin C. on 08/19/2017
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"New(used) car"
Unfortunately, I was forced to shop for another vehicle. I ask Joe to check out my replacement, which he did. Repairs made, car now has a proud new owner who is so grateful to Joe and his crew! Thanks guys, and Charley!
Vehicle: Volvo XC90
Service Date: 08/18/2017
Review Created: 08/19/2017 07:40 AM
Joe W., Owner at Gearhead Auto Center responded on 08/31/2017

Lin, I just love your new car. We are proud and thankful that you have put your trust in us. Thank you for the great review. We just love, love, love you. Thanks again, Joe, Charlie, Josh & Timothy.

Mary W. on 08/18/2017
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"Great place for auto service"
I took my second vehicle here for some work. They will give you an exact estimate of what needs to be done, how much it will cost, how long it will take and communicate your choices. I found the work terrific, the prices fair and would take any car there at any time, feeling confident that I knew what and why they were advising particular repairs (or not). My car runs better than it has in years. Thank you
Vehicle: Toyota 4Runner
Service Date: 06/16/2017
Review Created: 08/18/2017 11:09 AM
Joe W., Owner at Gearhead Auto Center responded on 08/31/2017

Thank you Mary for the kind words and the awesome review. It is always a pleasure doing business with you. Thanks again, Joe, Charlie, Josh & Timothy.

Mary W. on 08/18/2017
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"Thorough, fair and practical"
I took my old '96 Toyota truck with high mileage here for a few known problems and also asked if they would look it over. They communicated extremely well. They told me the "must do for safety" list, then the "should do this to maintain the truck" list, then the "this would be best, but don't have to do it" list. As a result, I could decide. They communicate extremely well, so you can know as much or as little about their choices and advice. The prices are fair, the turn around is based on your time frame of needing to get the automobile returned. My truck runs better than it has in years! Great place!
Vehicle: Toyota T100
Service Date: 06/22/2017
Review Created: 08/18/2017 11:05 AM
Barry P. on 08/12/2017
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"Easy to work with"
Gearhead helps us keep track of maintenance items that our vehicles need. big help that will save us money long term.
Vehicle: Volkswagen Passat Sedan
Service Date: 08/10/2017
Review Created: 08/12/2017 01:01 PM
Joe W., Owner at Gearhead Auto Center responded on 08/17/2017

Thank you Barry for the great review. It is always a pleasure to see you and your wife Phebe. Thanks again, Joe, Charlie, Josh, and Timothy.

Lin C. on 07/29/2017
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"Overheated"
Great service. All three of the mechanics go out of their was for you.
Vehicle: Land Rover Discovery SD
Service Date: 07/27/2017
Review Created: 07/29/2017 08:35 PM
Joe W., Owner at Gearhead Auto Center responded on 08/17/2017

Lin we just love, love, love you. Thank you so much for the review. Joe, Charlie, Josh & Timothy.

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