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SureCritic / Genesis Of Appleton
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Genesis Of Appleton

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(10 Reviews)
69
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Score Details

5 stars
68%
4 stars
13%
3 stars
3%
2 stars
10%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
69
Net Promoter Score ®

Business Details

Categories
Contact
(920) 749-3232
No Business Hours Provided

Business Hours

* No Time Zone provided
3023 Victory Lane Appleton, WI 54913
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Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(10 Reviews)
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Recent Reviews
Verified Customer
De Pere, WI
2022 Genesis Gv70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2022
verified customerVerified Customer
2
Category: Service
Disorganized
On two separate scheduled maintenance for new vehicle the valet service was messed up. No vehicle was left as per the genesis program we had to make arraignments for a second vehicle. After they forgot to schedule pickup on day of service we had to make arrangements again the following day. They caused us to have to change work schedule to be available for pickup then they were 20min late so I took car in for service/
MICHAEL P J., Assistant Service Manager from Genesis Of Appleton responded on 03/07/2022 05:49 AM

Thank you for the feedback.  We are truly sory that your Genesis experience has not been what it needs to be.  I assure you that big changes are coming to Bergstrom Genesis of Appleton and quality of service WILL get better.  In the meantime, do not hesitate to reach out directly to me, Joe Hengel, or Mike Jersett (our Genesis management team).

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