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SureCritic / Genesis Of Aurora
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Genesis Of Aurora

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(31 Reviews)
56
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Score Details

5 stars
69%
4 stars
13%
3 stars
6%
2 stars
4%
1 star
6%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
7
Total ReScores™
4.0
ReScore™ Average
56
Net Promoter Score ®

Business Details

Categories
Contact
(630) 851-2500
No Business Hours Provided

Business Hours

* No Time Zone Provided
4333 Ogden Avenue Aurora, IL 60504
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Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(31 Reviews)
Write a Review
Recent Reviews
GC
gravatar
Georgia C.
Plainfield, IL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customerVerified Customer
10
Category: Service
Service scheduling could improve but the service advisors and work is exceptional
The service advisors are exceptional. They were flexible and responsive to my needs. Scheduling could improve. They seem indifferent to any special circumstances you may have. In those instances I would recommend talking directly to a service advisor. The mechanics are also very good . Overall I am pleased with all aspects of my service with the exception of scheduling.
GEORGE V. from Genesis Of Aurora responded on 01/26/2022 05:19 AM

Hello,

My name is George Valker, Service Director at Napleton Valley Hyundai. I would like to thank you for your business from your last visit.

Please call me at 630-851-2500 or email me at george.valker@napleton.com if you have an questions or need any further assistance

Sincerely,

George Valker

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