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Genesis Of Ballwin

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(41 Reviews)
88
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Score Details

5 stars
88%
4 stars
8%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
5
Total ReScores™
5.0
ReScore™ Average
88
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(636) 591-0500
No Business Hours Provided

Business Hours

* No Time Zone provided
14754 Manchester Road Ballwin, MO 63011
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Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(41 Reviews)
Write a Review
Recent Reviews
RG
gravatar
Richard G.
Troy, MO
2022 Genesis Gv70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2021
verified customerVerified Customer
7
Category: Sales
Mostly satisfied
Mostly pleasant. Salesperson Jake was knowledgeable and easy to work with. GV70 sold itself. Finance person was pleasant but offered services, warranties, etc without dollar prices or any written information. Also quoted a high interest rate even though salesperson knew financing through Genesis (2.5%) was my preference unless their preferred lenders could beat that rate (they did). Too much time trying to squeeze a higher payment for the car.
BENJAMIN J F. from Genesis Of Ballwin responded on 01/04/2022 08:23 AM

Thank you for the oppurtunity to help you with your new Genesis.  We appreciate the feedback to help us move the brand and dealership forward.  We will look into the tablet to make sure our system is showing more/better facing information when presented.  If you wish to have the vehicle detailed again or wish for us to go over the options at a later date please reach out to me 636-591-0500 or benfrench@deanteam.com.  We hope you are enjoying your new Genesis.  Thank you

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