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SureCritic / Genesis Of Carlsbad
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Genesis Of Carlsbad

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(22 Reviews)
52
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Score Details

5 stars
71%
4 stars
13%
3 stars
8%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
52
Net Promoter Score ®

Business Details

Categories
Contact
(760) 929-4900
No Business Hours Provided

Business Hours

* No Time Zone provided
5285 Car Country Drive Carlsbad, CA 92008
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Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(22 Reviews)
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Recent Reviews
VB
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Verl B.
Vista, CA
2022 Genesis Gv70
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/21/2022
verified customerVerified Customer
5
Category: Service
Five weeks wait for a service appointment. The service waiting area was a real dump.
When I purchased my Genesis I expected luxury service. I was shocked at the dingy waiting area. I have to contact Genesis to get our sales person to return our calls for promised training.
JAMEY W. from Genesis Of Carlsbad responded on 02/23/2022 09:18 AM

Dear Verl,

Thank you for purchasing and servicing your vehicle at Genesis of Carlsbad and for providing us with your feedback. I want extend my sincere apologies for the poor experience you had while in our waiting area. We are taking corrective actions for improvements. We recently made some changes with our service staff since your visit and have begun a remodel as you witnessed with the bathroom situation. We are attempting to remedy that situation quickly with our contractor. Our goal is to have you 100% satisfied with your vehicle and our service. I would like to provide you with a complimentary full vehicle detail to be used any time in the future for any inconvenience we may have caused you. I will be in contact with you soon.

Sincerely,

Jamey Watson
General Manager

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