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SureCritic / Genesis Of Colorado Springs
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Genesis Of Colorado Springs

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(13 Reviews)
25
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Score Details

5 stars
59%
4 stars
10%
3 stars
10%
2 stars
13%
1 star
6%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
4
Total ReScores™
5.0
ReScore™ Average
25
Net Promoter Score ®

Business Details

Categories
Contact
(719) 867-6700
No Business Hours Provided

Business Hours

* No Time Zone provided
1540 Auto Mall Loop Colorado Springs, CO 80920
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Service Department's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(13 Reviews)
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Recent Reviews
GS
gravatar
Glenn S.
Colorado Springs, CO
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customerVerified Customer
9
Category: Service
Service improved since first post
After our first poor experience in getting our G-90 serviced, the Genesis coordinator called, apologized and asked for a second try to prove their capability to perform to the Genesis standards. We agreed to give it another chance, cancelled our appointment with the Littleton dealership and had exceptional service. We are hoping this is going to be ongoing and not a one time experience due to a poor rating. So far the interaction has been outstanding. Keep it up!
KATHY E., Customer Relations Manager from Genesis Of Colorado Springs responded on 11/05/2021 10:02 AM

Hello Glen
  Thank you for bringing your Genesis G90 into our service department.  We are glad we were able to get you scheduled and got your vehicle taken care of.  If I can ever be of any help please email me or give me a call.  Have a great weekend!

Kathy Ewing
Customer Relations Manager
719-867-6664
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