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Genesis Of Golden

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(35 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
89
Net Promoter Score ®

Business Details

Categories
Contact
(303) 407-0740
No Business Hours Provided

Business Hours

* No Time Zone Provided
15601 W. Colfax Ave. Golden, CO 80401
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(35 Reviews)

SH
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Sharon H.
Littleton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2023
10
Category: Sales
Purchase of GV70
Sebastian and Jose were great to work with during the recent purchase of my GV70. Both were very friendly and attentive to detail, answering my many questions regarding the car purchase. I will highly recommend this dealership, and this lovely vehicle, to anyone shopping for a new automobile.

CF
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Cassidy F.
Littleton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Sales
Great Experience
Everything they did at Genesis of Golden was great. They were very helpful and understanding. Jose was a pleasure to work with.

PS
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Patricia S.
Frederick, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Sales
Love our Genesis
Everyone we came in contact with that day was friendly and attentive, from the person that welcomed us at the door to Michelle, our exceptional experience manager to Adam the sales manager. All were professional!

KS
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Kathryn S.
Loveland, CO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2022
verified customerVerified Customer
8
Category: Sales
Appreciated the non-negotiable price.
Car is beautiful!
JONATHAN D H. from Genesis Of Golden responded on 01/19/2022 08:39 AM

Kathryn, 

Thank you for your thoroughness in your response. A lot of the things you mentioned are things we know about and a working hard to remedy. Below I will address some of your concerns.

Condition of Vehicle upon delivery- I am so sorry that your car is delivered in that condition, I have just got off the phone with your Experience Manager (Mick Hasley) and he will be waiting for your phone call so that he can schedule a time to "redo" your detail.

Photos of Current Inventory- With the issue with the supply chain and getting cars to my lot, we are selling any where from 80-85% of our cars before they even get to the lot. So we made a decision to list all the cars that are incoming to our dealership on our website. This gives all of our customers an opportunity to see what we have incoming as soon as possible. With this we typically post either a stock photo or a banner saying "vehicle arriving soon."  Then if a car makes it to our lot with out being pre-sold, it is my marketing departments TOP priority to get it washed, photographed and posted to our website. This is something we are constantly trying to improve at and get quicker with!

Pricing- I can tell you from personal experience, that the car industry right now is a weird place. I have been at Planet Hyundai/ Genesis of Golden for 8 years and I never thought I would see a time that we would price our cars at MSRP and still beat our competitors by so much. In the review you described our pricing as "take it or leave it" and I want to apologize that our business model was not better explained to you.  About 10 years ago our owner decided to make the switch to Negotiation Free car sales. This switch was made for a few reason but primarily because its the right thing to do. As a customer I'm sure your did your research before coming into the dealership on what you should and shouldn't pay for a car. We do the same research constantly and a lot of different factors are considered when we decide on each cars price. i.e. time in inventory, availability and demand in the area. I know that was a lot of words but i hope you understand that we don't just slap a price on the car and thats what it is. We take being negotiation free very seriously so that we can provide the best value for all of our customer.

Customer Parking- This is something that has needed improvement for a longtime and the fix is on the horizon! We will be completely remodeling our Hyundai store with in 2022! Also, we will be hopefully (cross our fingers) breaking ground on a brand new, stand alone genesis dealership this year as well! Appropriate customer parking is one of our primary focuses with both of the new buidlings.

My hope with this email is no to contest your frustrations but to contextualize them. I understand all your concerns and I hope you understand that we are trying to work on them. The last thing I would like to hit on, unfortunatly these reviews only effect Mick and in Genesis Corprates eyes anything below a 5/5 is a faliure. After I hit send on this email the Genesis system will automaticly send a rescore request and if you could it would greatly help Mick and his genesis score.

Thank you for you time, and if I missed anything please dont hesistate to call!

Jonathan Horn
General Sales Manager
Genesis of Golden
303-407-0734
jon@genesisofgolden.com


CS
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Craig S.
Fort Collins, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customerVerified Customer
10
Category: Sales
Superb sales experience
Terrific service from Michelle of Genesis Golden CO when we bought our Genesis GV70. Great follow up. Sorted out our problems getting into the app. I would not hesitate to buy a Genesis from Michelle again.

MB
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Martin B.
Evergreen, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
Jose was wonderful
This was one of the best car buying experiences that we've experienced.

AG
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Amber G.
Johnstown, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
verified customerVerified Customer
10
Category: Sales
Michelle was Great!
Michelle made buying a car a very enjoyable experience. She was very knowledgeable and made sure that we felt comfortable with all of the features of our GV80 before we left. I never felt rushed or pushed into anything. I also felt like all the paperwork was done in a timely manner and they didn't make me stay all day just to buy a car. Great experience. We will definitely be back.

ST
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Suzanne T.
Schertz, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Category: Sales
Utstanding customer service
I had a vehicle that I was going to buy from a dealership in TX and when I got to the dealership they sold the car before I was to arrive. Determined to get the vehicle I wanted I searched the internet and found my vehicle in Golden CO. From my first phone call inquiring about the vehicle until we drove off the lot, we were dealt with professionally, competently and courteously. I didn’t experience any pricing games and was offered every discount available without me having to ask for them. Thank you Golden and thanks to sales woman Michelle for your honesty, integrity and unmatched customer service.

SH
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Steven H.
Montrose, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customerVerified Customer
10
Category: Sales
Michelle was very professional and knew everything there was to know about our Genesis Gv80
The financial paperwork was done effectively

JM
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Jonathan M.
Castle Rock, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customerVerified Customer
10
Category: Sales
Seamless
Car buying can be a challenging/long process, but Genesis of Golden make it easy! Would hightly recommend the dealership and the brand!!

AF
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Ardith F.
Boulder, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
verified customerVerified Customer
10
Category: Sales
Great car
The GV70 is in high demand but Genesis of Golden did not try to tack on bogus fees. Mick knew we had a trip the next day and did everything he could to make sure the car was delivered before our trip.

DE
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Douglas E.
Thornton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
verified customerVerified Customer
10
Category: Sales
Great
Enjoyed buying the vehicles

JC
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John C.
Denver, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2021
verified customerVerified Customer
10
Category: Sales
Purchase experience
We were very pleased with our experience at Genesis of Golden. The car we purchased is wonderful and our sales person Mick did a great job taking care of all the details. He is very knowledgeable and made our experience flawless.

PO
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Paul O.
Steamboat Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
verified customerVerified Customer
8
Category: Sales
Great buying experience for a fine vehicle.
Waited 3 months for my GV80. At final sale date, all terms as originally outlined were agreed to without change. A pleasant change from most dealerships.

FG
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Frank G.
Fountain, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
verified customerVerified Customer
10
Category: Sales
Love my Genesis...best car ever!
Really impressed with the sales process. Seamless and quick. Worked with my unique situation by finding a few work arouns to seal the deal. Much better than my Littleton Genesis experience.

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