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Genesis Of Holland

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(13 Reviews)
91
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Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
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ReScore Average
91
Net Promoter Score ®

Business Details

Contact
(616) 392-8516
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Business Hours

* No Time Zone provided
800 Chicago Drive Holland, MI 49423
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(13 Reviews)

PW
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Peter W.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customer Verified Customer
10
Category: Sales
Excellent Sales and Service Support
Excellent sales support, and very good tech support -- and the reason we're on our 6th Genesis since 2018. When we purchased a GV70 this summer and found out while waxing the vehicle a day after taking delivery that there was a serious latent mfg. paint defect, the dealership immediately took back the vehicle, and worked over the last couple of months to obtain a replacement vehicle (where it appears Genesis Corporate was of no assistance).

Also, the dealership willingly provided critical service support by phone required due to a total lack of service support from other Genesis dealers while traveling back through NY State to Michigan. We were confronted with a severe electrical issue (a large number of warnings going off every 15 seconds or so), and our dealer helped to assess the issues and risks of continuing driving, -- versus 3 other Genesis dealers along the route who were too busy to assist or schedule an emergency service (and one dealer said they couldn't schedule us for two weeks, the others were days and we had to walk in and wait to be seen??).

Again, excellent sales and service support, a real gem for Southwest Michigan.
Ben E. from Genesis Of Holland responded on 11/02/2021 09:27 AM

Thank you for visiting Elhart Automotive, we appreciate your business and the time you took to write this review! We are happy to have been able to help you with finding your new car. If there is anything else that you may need, please make sure that you let us know!  Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com

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