Dealership staff were great and overall service experience was very nice! My only critique is that the website could use some improvement. It was not clear whether a loaner vehicle would be available. Also, Genesis should provide a more clear maintenance schedule to follow and when to bring in the vehicle. For now, I will follow the dealership advice of every 3000 miles but that seems pretty frequent.
ADAM M S., SERVICE MANAGER from Genesis Of Janesville responded on 10/19/2021 10:31 AM
Thank you very much for your feedback. We do appreciate you completing our survey
Adam Santas Service Manager 608-750-1200 Adam.Santas@boucher.com
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer