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SureCritic / Genesis Of Kansas City
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Genesis Of Kansas City

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(9 Reviews)
41
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Score Details

5 stars
44%
4 stars
24%
3 stars
20%
2 stars
<1%
1 star
12%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores™
4.5
ReScore™ Average
41
Net Promoter Score ®

Business Details

Categories
Contact
(913) 642-9600
No Business Hours Provided

Business Hours

* No Time Zone Provided
7050 W. Frontage Road Merriam, KS 66203
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Service Department's Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(9 Reviews)
Write a Review
Recent Reviews
GR
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Gary R.
De Soto, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
10
Category: Service
Switched To Reed
I switched maintenance of my G70 to Reed from another dealership that serviced my car poorly. I made a good choice. The service department at Reed is great. They are professional and keep me informed about how the work is progressing. They also make sure that I am updated about the regular service my G70 requires. I couldn't be happier.
TYLER B. from Genesis Of Kansas City responded on 03/25/2022 04:51 PM

Thank you Gary! We look forward to serving you again!

DY
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Douglas Y.
Shawnee, KS
2017 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/02/2022
verified customerVerified Customer
2
Category: Service
Poor Service - Disrespected my time
Dealership took two and a half hours to change the oil in my car and rotate my tires despite being early for a scheduled appointment.
Hailey M. from Genesis Of Kansas City responded on 02/03/2022 06:44 AM

Thank you for the additional feedback a member if our team sulcar in contact 

WH
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William H.
Grandview, MO
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customerVerified Customer
10
Category: Service
Best service ever
Love the service and the experience. I am definitely a customer for life
Hailey M. from Genesis Of Kansas City responded on 01/26/2022 03:37 PM

Thank you for the additional feedback 

MF
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Mark F.
Overland Park, KS
2022 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customerVerified Customer
10
Category: Service
Excellent service
Great service
Hailey M. from Genesis Of Kansas City responded on 12/16/2021 06:44 AM

Thank you for the excellent review and additional feedback 

Verified Customer
Overland Park, KS
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/02/2021
verified customerVerified Customer
8
Category: Service
Good but slow
My experience was good but for what I had done it seems like it should have taken less than 2 hours...maybe an hour, no more than an hour and a half. Dealers in general take too much time for basic services.
Hailey M. from Genesis Of Kansas City responded on 12/03/2021 06:57 AM

Thank you for the additional feedback a member of our team will be in contact 

Verified Customer
Overland Park, KS
2019 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2021
verified customerVerified Customer
8
Category: Service
Good looking car
I get a lot of compliments on the car. The valet service is helpful.
Hailey M. from Genesis Of Kansas City responded on 09/29/2021 01:37 PM

Thank you for the additional feedback 

Verified Customer
Olathe, KS
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
verified customerVerified Customer
10
Category: Service
Great service
Great service for our first time visiting. Got us in and out. Genesis is by far the best car I’ve had and the staff took very good care of my car. 5 stars
DAN J S. from Genesis Of Kansas City responded on 09/09/2021 02:21 PM

Thank you for the feedback and we look forward to serving you again!

JG
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Jim G.
Overland Park, KS
2017 Genesis G90
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/18/2021
verified customerVerified Customer
8
Category: Service
2 1/2 months to fix transmission under warranty
The local people at Genesis of KC were great.....tried to fix my problem, but due to the complexity they had to rely on Genesis Tech line help. Then the Corporate Tech people misdiagnosed it and replaced a transmission; and when that didn't work they replaced the transfer case. The local techs did fine....they did what they were told to do by Corporate Genesis.I found out that the Tech help line is a huge source of frustration for the dealer, as responses are very very slow. This repair was over $16,000 on the warranty. The local dealer gave us a loaner....a new G70....for two and a half months. I found out that they paid for that....Corporate Genesis does not reimburse the dealer. They were very nice. I really like my G90 and would buy another.
DAN J S. from Genesis Of Kansas City responded on 08/18/2021 03:05 PM

Thank you for the feedback! Someone will reach out to you soon

Verified Customer
Kansas City, MO
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2021
verified customerVerified Customer
Category: Service
Negligence of tech performance
Make sure to follow up on work order before
paying to ensure all work required is done
Recommended
Hailey K. from Genesis Of Kansas City responded on 06/15/2021 07:57 AM

Thank you for the additional feedback

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