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SureCritic / Genesis Of Newnan
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Genesis Of Newnan

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(25 Reviews)
56
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Score Details

5 stars
75%
4 stars
11%
3 stars
8%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
6
Total ReScores™
4.7
ReScore™ Average
56
Net Promoter Score ®

Business Details

Categories
Contact
(770) 253-1407
No Business Hours Provided

Business Hours

* No Time Zone provided
800 Bullsboro Drive Newnan, GA 30265
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(25 Reviews)
Write a Review
Recent Reviews
DP
gravatar
Dayle P.
Lagrange, GA
2018 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/06/2021
verified customer Verified Customer
5
Category: Service
The Staff is A plus
The staff member who assisted when having my car service was professional, efficient and move with intentions to get the job done. The staff is great. My rating of three stars is not a reflection of the staff member, it because I do not receive a loaner vehicle equivalent to the vehicle I drive or a loaner vehicle at all. This was included in my benefits package at purchase. The three star rating is the dissatisfaction of not being able to use my benefits.
JERRY S A. from Genesis Of Newnan responded on 09/08/2021 06:38 AM

Please accept our apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal! Someone will contact you to resolve the issue that caused us to have a low score as soon as possible! Again, we apologize for not meeting your expectations and we appreciate your business.

Jerry Altares
Service Maager

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