Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Others in a FB group about other dealerships and bad experiences and I am so thankful that i am not one of those Genesis customers. The manager of the dealership has even made contact with me to make sure I have been happy and satisfied with service. They are a true reflection of a luxury brand dealership!!!