Business Solutions
SureCritic / Genesis Of Northwest Houston
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Genesis Of Northwest Houston

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(23 Reviews)
61
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Score Details

5 stars
76%
4 stars
10%
3 stars
8%
2 stars
1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
5
Total ReScores™
4.8
ReScore™ Average
61
Net Promoter Score ®

Business Details

Categories
Contact
(281) 894-5200
No Business Hours Provided

Business Hours

* Central Time (US & Canada)
19300 Northwest Freeway Houston, TX 77065
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(23 Reviews)
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Recent Reviews
Verified Customer
Houston, TX
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2021
verified customer Verified Customer
7
Category: Service
Regular service
They do a good job of serving my G80. However Genesis has done a poor job issuing map updates.
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 10/22/2021 07:52 AM

I'm so sorry, I do it can be frustrating having to wait on the new map update, but we here at the dealership have no control over the map updates.  All we can do is as soon as the update is available we will let you know and get it done for you.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com
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