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SureCritic / Genesis Of Willow Grove
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Genesis Of Willow Grove

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(10 Reviews)
100
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Score Details

5 stars
87%
4 stars
5%
3 stars
7%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(215) 887-1800
No Business Hours Provided

Business Hours

* No Time Zone Provided
1645 1675 Easton Road Willow Grove, PA 19090
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(10 Reviews)
Write a Review
Recent Reviews
MB
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Maurice B.
Upper Darby, PA
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
verified customerVerified Customer
10
Category: Service
Service
The service was good and the staff is very friendly
STEVE K. from Genesis Of Willow Grove responded on 09/23/2021 04:56 AM

THANKS

HK
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Han K.
Upper Gwynedd Township, PA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
verified customerVerified Customer
Category: Service
Good service
May need a quick verbal presentaion on the service done.
Recommended
STEVE K. from Genesis Of Willow Grove responded on 11/12/2020 07:55 AM

thanks so much!

Verified Customer
Elkins Park, PA
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2020
verified customerVerified Customer
Category: Service
Other Luxury car dealers service facilities are better.
Did not adhere to service procedures as stated in writing when car was acquired.
Not Recommended
STEVE K. from Genesis Of Willow Grove responded on 10/09/2020 02:43 PM

THANKS FOR THE FEEDBACK

STEVE K. from Genesis Of Willow Grove responded on 10/09/2020 02:45 PM

Normally have service loaner and valet just on hold for co vid purposes until further notice for saftey reasons 

HH
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Henry H.
Bensalem, PA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
verified customerVerified Customer
Category: Service
Inspection service
I was 2 months late on a safety/emissions test when I noticed it. Service manager was great about getting me in while I waited.
Recommended
STEVE K. from Genesis Of Willow Grove responded on 07/18/2020 04:34 AM

thanks so much

JO
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John O.
Oreland, PA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2020
verified customerVerified Customer
Category: Service
Your People
EXCELLENT
Recommended
STEVE K. from Genesis Of Willow Grove responded on 06/13/2020 07:56 AM

THANKS SO MUCH

HH
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Henry H.
Bensalem, PA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
verified customerVerified Customer
Category: Service
Tires
Blew a tire on a pothole and was changed out very quickly and on the way to work in a loaner. Tire was ordered and replaced and I was informed when done. Can’t ask for much more !
Thanks
Recommended
STEVE K. from Genesis Of Willow Grove responded on 03/20/2020 08:35 AM

THANKS 

HH
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Henry H.
Bensalem, PA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
verified customerVerified Customer
Category: Service
Dealership Identity Crisis
Appears that Genesis sales and service are a side-line business to the actual Hyundai sales and service. Friendly staff . My three visits have not been the best - especially for a dealership of a higher-end vehicle.
Not Recommended
STEVE K. from Genesis Of Willow Grove responded on 02/27/2020 06:57 AM

thanks for the feedback
hopefully we will have a new stand alone facility in the near future

RL
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Regina L.
Philadelphia, PA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020
verified customerVerified Customer
Category: Service
The staff
The people
Recommended
STEVE K. from Genesis Of Willow Grove responded on 01/28/2020 04:36 AM

thanks 

HK
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Han K.
Upper Gwynedd Township, PA
2017 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/17/2019
verified customerVerified Customer
Category: Service
Need more explanation of what was done and the condition of car
More verbal interaction with customer desirable.
Not Recommended
STEVE K. from Genesis Of Willow Grove responded on 01/07/2020 08:47 AM

thanks for the feed back will make this a priority

JL
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Jay L.
PA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
verified customerVerified Customer
Category: Service
Genesis
df
Recommended
STEVE K. from Genesis Of Willow Grove responded on 01/07/2020 08:46 AM

thank you

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