Gossett Hyundai

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901-386-9000
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(674 Reviews)
5 star
77%
4 star
11%
3 star
4%
2 star
3%
1 star
3%

ReScore Reviews™ (44)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
93% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews

DB
Daniel B.
Memphis, TN
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021 Category: Service
Great
Great service great team
TC
Teresa C.
Memphis, TN
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021 Category: Service
Friendly Knowledgeable Staff
The staff were friendly and knowledgeable.
Recommended
CO
Christopher O.
Cordova, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021 Category: Service
Great quality service
I been coming here for years and I get quality service in a decent amount of time and care. Def recommended.
Recommended
JV
James V.
Memphis, TN
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2021 Category: Service
Maintenance
It took only a short time for the maintenance of my vehicle
Recommended
JE
JOHN E. from Gossett Hyundai responded on 01/04/2021

I am sorry for the length of time for the service. I am working to indentify and correct the length of time our services are taking to complete.

Thank your feedback.

Please let me know if I can help you in the furture.

John Echols
Service Manager
Gossett Motors
Mitsubishi, Hyundai

TM
Threse M.
Memphis, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2020 Category: Service
Service Manager
A good service manager makes all the difference in the world and Hyundai Gossett on Covington Pike has a Great one in John Echols!!!!!
John takes his job seriously and responds to and respect his customers
Recommended
JE
JOHN E. from Gossett Hyundai responded on 12/14/2020

Thank you for the great response.

John Echols
Service Manager
Gossett Motors
Hyundai/Mitsubishi

KP
Kiara P.
Memphis, TN
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020 Category: Service
Survey
Excellent
Recommended
JE
JOHN E. from Gossett Hyundai responded on 12/10/2020

Thank you for your kind review

John Echols
Service Manager
Gossett Motors

Verified Customer
Memphis, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2020 Category: Service
Excellent
Great everyone I meet had excellent customer service. Mr. Echols was awesome.
Recommended
JOHN E. from Gossett Hyundai responded on 12/10/2020

Thank you for your kind review

John Echols
Service Manager
Gossett Motors

CB
Christy B.
Olive Branch, MS
2016 Hyundai Sonata
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/24/2020 Category: Service
Horrible
I bought a car from gossett and haven’t had the car a year yet and they are already replacing the motor I’m so disappointed I am a single woman with one income and if it’s not one thing it’s another with this car
JE
JOHN E. from Gossett Hyundai responded on 01/04/2021

Ms Brown-Dulap,

I a sorry we are having to replace the engine in your car.

If there is anyway the service department can ease this process please let me know.

Thank you,

John Echols
Service Manager
Gossett Motors
Mitsubishi, Hyundai 

JS
James S.
Memphis, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020 Category: Service
They resolved my car issues
Outstanding performance
Recommended
JE
JOHN E. from Gossett Hyundai responded on 11/06/2020

Thank you for the Kind review. Please let me know if there is anyway I can be of assistance to you in the future.

John Echols
Service Manager
Gossett Motors
Mazda, Hyundai, Mitsubishi

WS
Wesley S.
Memphis, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020 Category: Service
Rating
Great
Recommended
JE
JOHN E. from Gossett Hyundai responded on 10/30/2020

Thank you for the review

John Echols
Service Manager
Mazda, Hyundai, Mitsubishi

EB
Ericka B.
Memphis, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020 Category: Service
They care about there customers
I appreciate the feedback on my problem
Recommended
JE
JOHN E. from Gossett Hyundai responded on 10/30/2020

Thank you for the review

John Echols
Service Manager
Mazda, Hyundai, Mitsubishi

SK
Shirley K.
Memphis, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020 Category: Service
Great Service
I am always greeted with enthusiasm when I arrive to have my car serviced. They are also patient enough to listen to any concerns that I may have concerning my vehicle along with making helpful suggestions.
Recommended
JE
JOHN E. from Gossett Hyundai responded on 10/30/2020

Thank you for the review

John Echols
Service Manager
Mazda, Hyundai, Mitsubishi

TM
Threse M.
Memphis, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020 Category: Service
When service is as important as selling
The new service manager John has come to Gossett and turned things around 180 degrees. In my 3 years of owning a Hyundai and never letting anyone else service my car, I have never received such excellent and professional care! They finally got it Right now service is just as important to them as selling the car to me was.

Thanks John and Gossett Hyundai
Recommended
JE
JOHN E. from Gossett Hyundai responded on 10/30/2020

Thank you very much for the outstanding review.
Please let me know if there is anything I can do or you in the  future

John Echols
Service Manager
Mazda, Hyundai, Mitsubishi

PD
Priscilla D.
Proctor, AR
2017 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2020 Category: Service
Appearance, Service and the performance, style, comfort and warranty Of the vehicles.
Great,
Recommended
JE
JOHN E. from Gossett Hyundai responded on 10/22/2020

I am sorry fro not having the parts in stock. When the parts arrive we will strive to make this vist as quick as ossible. If there is anything I can do, please let me know

John Echols
Gossett Motors
Mazda, Hyundai, Mitsubishi

AW
Anita W.
Memphis, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020 Category: Service
Winning Team Member
With the exception of a few there is a winning team here and they work to get you in and out
Recommended
JE
JOHN E. from Gossett Hyundai responded on 10/22/2020

Thank you for the good review

John Echols
Gossett Motors
Mazda, Hyundai, Mitsubishi