ReScore Reviews™ (13)

ReScore
Overall Rating 4.9230762/5Overall Rating 4.9230762/5Overall Rating 4.9230762/5Overall Rating 4.9230762/5rating 4.9230762
Original
Overall Rating 2.46154/5Overall Rating 2.46154/5rating 2.46154rating 2.46154rating 2.46154
93% Would Recommend
100% Business Response
Latest Review 2 days ago
Leolar S. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people really care about you. "
I love my car. Drive well, handle the road very well. Love the inside plenty of space. Nice all around. Got a lot of comments on the style and design of the car. Love it.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/20/2018 11:37 AM
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DAVID M. at Gossett Hyundai responded on 04/20/2018

Thank you for the kind words about our service department and looking forward to seeing you on your next service visit.

Verified Customer on 04/17/2018
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"In and out"
I would recommend the service portion of this facility because it was quick and easy.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/17/2018 02:19 AM
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DAVID M. at Gossett Hyundai responded on 04/17/2018

Thank you for allowing us to take care of you Hyundai service needs and will be looking forward to seeing you on your next service visit.

Aaron W. on 04/14/2018
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"Keep it Consistent"
I've had my car 5 months now and I've went back for service regularly. I'm happy to say I'm still giving 5 stars for their service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/14/2018 08:37 PM
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DAVID M. at Gossett Hyundai responded on 04/16/2018

We appreciate your business and looking forward to seeing you on your next service visit.

Eric M. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Always great service at Gossett
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/14/2018 04:35 PM
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DAVID M. at Gossett Hyundai responded on 04/16/2018

We appreciate your business and looking forward to seeing you on your next service visit.

Verified Customer on 04/13/2018
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"Excellent Service"
I recommend making an appointment for services. The wait is always decent. The staff is very friendly.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/13/2018 05:50 PM
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DAVID M. at Gossett Hyundai responded on 04/14/2018

We appreciate your business and looking forward to seeing you on your next service visit.

Verified Customer on 04/12/2018
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"Highly Recommend!"
Initially booked online for an oil change and changed my mind about my service a few days before coming. Was told on the phone that I could just let the mechanic know upon arrival and did just that. He was cool with it, I got my check engine light fixed with my warranty and my oil changed, tires rotated, and a 27point inspection for $43 (coupon special). I also was serviced within 3hours tops! & they had the part I needed for repair in-stock and though they didn't usually do repairs on the weekend they did mine. Cons: They changed my radio station and had a smidge of dirt on my seat and door handle from their clothes. 😊
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/12/2018 10:55 AM
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DAVID M. at Gossett Hyundai responded on 04/12/2018

Thank you for all of the kind words about our service department and allowing us to take care of your Hyundai service needs. I would like to apologize for getting some dirt on your seat and changing the station on your radio. I will put a note in the system and on your next service  visit I will send you vehicle to our detail department and have it washed and vacuumed.

Linda J. ReScore Review on 04/13/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
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"PDQ- Happy Resolution"
I would give you 7 stars for your rapid attention to the issue of my lost key and appreciate both David and Antwon so much for the extra care and attention . I look forward to a continuing association with this responsive and very customer focused service department. Thanks guys.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 03/29/2018
Service Type: Maintenance
Review Created: 04/10/2018 09:18 AM

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"Service Review Requezt Based On 3 Visits"
They are easy to access and seem to get right to work when the car is chdckdd in. I am undecided as yet regardng the quality of service but the service manager was very courtous. He said he would talk to the shop supervisor about my key and be in touch about the status of that but so far I have heard nothing.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 03/29/2018
Service Type: Maintenance
Review Created: 04/10/2018 09:18 AM
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DAVID M. at Gossett Hyundai responded on 04/10/2018

I do apologize for these situations that happened on your last several visits to our service department. I have tried to reach out to you by phone and have been unable to reach you but if you would give me a call so that we can discuss this in detail so that we can resolve these issues that you have had with our service department. 901-388-8989 extension 3550.

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DAVID M. at Gossett Hyundai responded on 04/12/2018

Thank you so much for taking the time to talk to me this morning about you most recent service visits. I will call you when we get the key in stock to set up a time to get the key programmed and also get your tires pressures checked.

Sherma B. on 04/10/2018
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"Oil Leak"
Walked in on Saturday, would have had to come back on Monday, but the manager on duty understood that I only had that day to get my car worked on. He was awesome.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/04/2018
Service Type: Maintenance
Review Created: 04/10/2018 08:39 AM
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DAVID M. at Gossett Hyundai responded on 04/10/2018

Thank you for allowing us to take care of your Hyundai service needs and looking forward to seeing you on your next service visit.

Larry C. on 04/10/2018
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"There is no hassle and the manager goes out of his way to make sure everything is correct. "
I trust the maintenance will be done properly and at a reasonable time. This has been true for me .
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 03/23/2018
Service Type: Maintenance
Review Created: 04/10/2018 07:40 AM
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DAVID M. at Gossett Hyundai responded on 04/10/2018

Thank you so much for the kind words about our service department and looking forward to seeing you on your next service visit.

Verified Customer on 03/28/2018
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"Customer service"
Mr. White took much time out of his day to take care of any needs I had. I felt welcome from the momment I pulled up. I could not have had a better experience. I will not go anywhere else to by a car.
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 03/22/2018
Service Type: Maintenance
Review Created: 03/28/2018 04:27 AM
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DAVID M. at Gossett Hyundai responded on 03/28/2018

We appreciate your business and looking forward to seeing you on your next service visit 

Emmarie D. on 03/27/2018
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"HYUNDAI SERVICE BROKE MY HEADLIGHT AND REFUSES TO REPAIR DAMAGES"
I drive a Hyundai Genesis 5.0 and decided on March 20th (Tuesday) to get my left turn light bulb repaired at the Hyundai on Covington Pike. Upon arrival at 3:00 PM, I asked the service tech Antwon if the process was long. He stated "No, it shouldn't take us any time to repair your light". My car was complete at 5:07 PM, two hours later. In a rush, I left without viewing the work done to my car expecting a simple turn light to be repaired correctly. On Friday, I personally washed my car and noticed the same headlight I got repaired was damaged and broken. Immediately, I called Antwon the service technician and left a voicemail. I called again on Saturday with no answer. He did not return my call. I returned to Hyundai on Monday expressing how I had not noticed it until washing my car and how I had not hit anything. No damage or scratches on my grill or paint, JUST a busted light that happens to be the same light I went to get repaired!! The manager stated it could have been hit by a cart, however, I have not gone to ANY stores and there are ABSOLUTEY NOOOO scratches on my paint. This has had to be the worse experience EVER and it has cost me $1,500 when I simply went to get a bulb change!! The manager David was dispassionate and immediately stated it was nothing on them. The GM Jason was as well. I had nooooo issues with my headlight prior to coming to this place and I completely regret it!! I would NEVER recommend anyone to buy a car from Hyundai or get any repairs done at this location!!! They do a pre-inspection video that clearly shows no damage to my light, but no post- inspection video!! Horrible DO NOT GO TO THIS LOCATION!!!! AND CHECK ALLLLL OF YOUR WORK BEING DONE BEFORE LEAVING!!
Service Date: 03/20/2018
Service Type:
Review Created: 03/27/2018 07:00 AM
Emmarie D. on 03/26/2018
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"SERVICE DEPARTMENT IS HORRIBLE!!!!!"
I drive a Hyundai Genesis 5.0 and decided on March 20th (Tuesday) to get my left turn light bulb repaired at the Hyundai on Covington Pike. Upon arrival at 3:00 PM, I asked the service tech Antwon if the process was long. He stated "No, it shouldn't take us any time to repair your light". My car was complete at 5:07 PM, two hours later. In a rush, I left without viewing the work done to my car expecting a simple turn light to be repaired correctly. On Friday, I personally washed my car and noticed the same headlight I got repaired was damaged and broken. Immediately, I called Antwon the service technician and left a voicemail. I called again on Saturday with no answer. He did not return my call. I returned to Hyundai on Monday expressing how I had not noticed it until washing my car and how I had not hit anything. No damage or scratches on my grill or paint, JUST a busted light that happens to be the same light I went to get repaired!! The manager stated it could have been hit by a cart, however, I have not gone to ANY stores and there are ABSOLUTEY NOOOO scratches on my paint. This has had to be the worse experience EVER and it has cost me $1,500 when I simply went to get a bulb change!! The manager David was dispassionate and immediately stated it was nothing on them. The GM Jason was as well. I had nooooo issues with my headlight prior to coming to this place and I completely regret it!! I would NEVER recommend anyone to buy a car from Hyundai or get any repairs done at this location!!! They do a pre-inspection video that clearly shows no damage to my light, but no post- inspection video!! Horrible DO NOT GO TO THIS LOCATION!!!! AND CHECK ALLLLL OF YOUR WORK BEING DONE BEFORE LEAVING!! I just purchased my car less than 6 months ago from a Wolfchase Toyota, and have not had any issues or complaints until coming to THIS location!!
Service Date: 03/20/2018
Service Type:
Review Created: 03/26/2018 03:31 PM
Emmarie D. on 03/26/2018
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"HYUNDAI SERVICE BROKE MY HEADLIGHT AND REFUSES TO PAY FOR DAMAGE"
I drive a Hyundai Genesis 5.0 and decided on March 20th (Tuesday) to get my left turn light bulb repaired at the Hyundai on Covington Pike. Upon arrival at 3:00 PM, I asked the service tech Antwon if the process was long. He stated "No, it shouldn't take us any time to repair your light". My car was complete at 5:07 PM, two hours later. In a rush, I left without viewing the work done to my car expecting a simple turn light to be repaired correctly. On Friday, I personally washed my car and noticed the same headlight I got repaired was damaged and broken. Immediately, I called Antwon the service technician and left a voicemail. I called again on Saturday with no answer. He did not return my call. I returned to Hyundai on Monday expressing how I had not noticed it until washing my car and how I had not hit anything. No damage or scratches on my grill or paint, JUST a busted light that happens to be the same light I went to get repaired!! The manager stated it could have been hit by a cart, however, I have not gone to ANY stores and there are ABSOLUTEY NOOOO scratches on my paint. This has had to be the worse experience EVER and it has cost me $1,500 when I simply went to get a bulb change!! The manager David was dispassionate and immediately stated it was nothing on them. The GM Jason was as well. I had nooooo issues with my headlight prior to coming to this place and I completely regret it!! I would NEVER recommend anyone to buy a car from Hyundai or get any repairs done at this location!!! They do a pre-inspection video that clearly shows no damage to my light, but no post- inspection video!! Horrible DO NOT GO TO THIS LOCATION!!!! AND CHECK ALLLLL OF YOUR WORK BEING DONE BEFORE LEAVING!!
Service Date: 03/20/2018
Service Type:
Review Created: 03/26/2018 03:19 PM
Verified Customer on 03/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Excellent service
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 03/17/2018
Service Type: Maintenance
Review Created: 03/26/2018 10:34 AM
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DAVID M. at Gossett Hyundai responded on 03/26/2018

We appreciate your business and looking forward to seeing you on your next service visit.

Verified Customer on 03/23/2018
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"Employees who know their job and how to be nice to people. Common courtesy goes a long way"
At this visit, I just had an oil change so I was in and out in uncer and hour.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 03/19/2018
Service Type: Maintenance
Review Created: 03/23/2018 08:11 AM
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DAVID M. at Gossett Hyundai responded on 03/23/2018

Thank you for the kind words about our service department and looking forward to seeing you on your next service visit.

Verified Customer on 03/16/2018
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"Excellent!"
Fast service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/13/2018
Service Type: Maintenance
Review Created: 03/16/2018 12:11 PM
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DAVID M. at Gossett Hyundai responded on 03/16/2018

Thank you for allowing us to take care of all of your Hyundai service needs and we appreciate your business.

Melissa M. on 03/13/2018
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"Quick to great custimera"
This location is always a great service when needing work done on car. Even when there are issues they resolve them in timely manner.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/06/2018
Service Type: Maintenance
Review Created: 03/13/2018 12:19 AM
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DAVID M. at Gossett Hyundai responded on 03/13/2018

We appreciate your business and looking forward to seeing you on your next service visit.

Carolyn G. on 03/12/2018
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful service department!"
The folks at Gossett went above and beyond my expectations. It was a great experience. Whenever I need further service or when I am ready to upgrade to a new car, Gossett is where I will go. Thank you, David and Amanda.
Service Date: 03/02/2018
Service Type:
Review Created: 03/12/2018 03:33 PM
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DAVID M. at Gossett Hyundai responded on 03/12/2018

Thank you for the kind words about our service team and we appreciate your allowing us to take care of you Hyundai service needs.

Verified Customer on 03/12/2018
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"Gossett Hyundai "
They communicated well and ensured that I was taken care of.
Vehicle: 2001 Hyundai Xg300
Category: Service
Service Date: 03/05/2018
Service Type: Maintenance
Review Created: 03/12/2018 07:33 AM
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DAVID M. at Gossett Hyundai responded on 03/12/2018

Thank you for allowing us to take care of your Hyundai service needs and looking forward to seeing you on your next service visit.

Whitney T. on 03/08/2018
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"The staff"
I always go and get my oil change there they are fast and reliable and have great service
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 03/01/2018
Service Type: Maintenance
Review Created: 03/08/2018 11:11 AM
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DAVID M. at Gossett Hyundai responded on 03/09/2018

Thank you so much for allowing us to take care of all of your Hyundai service needs and looking forward to seeing you on your next service visit.

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