Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2399 Reviews

ReScore Reviews™ (134)

ReScore
Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5rating 4.7462701
Original
Overall Rating 2.40602/5Overall Rating 2.40602/5rating 2.40602rating 2.40602rating 2.40602
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


AB
Amy B.
Knoxville, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2019 Category: Service
Room for improvement
The Service process needs to be evaluated from the customer's perspective. Promises made for service during purchase should be honored.
ALEX F. from Grayson Hyundai responded on 08/15/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


CV
Charles V.
Spring City, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2019 Category: Service
I still recommend you and your service as I said, I didn't report the problem with the air control.
There is nothing you can do unless a complaint is made and I neglected to complain about the air control.
ALEX F. from Grayson Hyundai responded on 08/13/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


ML
Mary L.
Knoxville, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/28/2019 Category: Service
d
d
ALEX F. from Grayson Hyundai responded on 07/29/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


AB
Amy B.
Knoxville, TN
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/25/2019
Where do I go?
As a recent review mentioned, upon entering the service department there aren't clear instructions, unless you are a Subaru owner. I arrived for my first service appointment, stayed to the left 'Hyundai' side, but then had no idea where to go. So I stood by my car and in about 5 minutes, a service writer approached. At the time of purchase, I was also told the first 'free' service would include an oil change and tire rotation. Not true, oil was changed, tires were not rotated. This is a very busy shop that could greatly benefit from a few enhancements to better the customer experience.

RG
Richard G.
Knoxville, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/24/2019 Category: Service
Cramped, Unorganized, Hot, Dirty.
Extremely tight lot to navigate. Had inches to spare trying to enter the lot and navigate to the service entrance. Pulled into Service area, and stood there for several minutes. No one greeted me, or directed me to the Hyundai service desks (which are not labeled). The closest ones to you are for Subaru ONLY. You have to cross the path of vehicles entering/exiting the service bays to get to the desks. Took several minutes for someone to come over to the desk to write up my visit. While standing there, I was nearly hit/clipped by 2 vehicles driven to techs. You definitely have to keep a 360 degree lookout for everything in the service area. You then have to cross traffic again to get to the waiting area. Once the service was finished, you've got to cross traffic again to go back to the desk, again watching out for everything around you. This time I was almost hit in the shins by someone pushing a cart of equipment/parts. Once in my car, I was nearly hit by another technician driving a vehicle as I was trying to exit the service area. Then navigating the parking lot, with only inches to spare to get to the main car lot, and exit to the street.
ALEX F. from Grayson Hyundai responded on 07/25/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


Verified Customer
Knoxville, TN
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2019 Category: Service
The service rep was excellent and the service received up until this last visit has been excellent.
We are currently driving our fourth Hyundai. Our engine in our current vehicle failed with 48,000 miles. It took five weeks to get it back and when I picked the car up the air conditioner didn't work. This entire episode has make us think twice about purchasing another Hyundai.
ALEX F. from Grayson Hyundai responded on 07/01/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


JF
Jeffrey F.
Knoxville, TN
2009 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/06/2019 Category: Service
Noise
Normally excellent service. Perhaps this was an off day. Hopefully the Alcoa dealer can find the noise problem.
ALEX F. from Grayson Hyundai responded on 06/07/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


Verified Customer
Maryville, TN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Quick action
I was contacted by the service manager, who dealt with the issues with good resolve.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2019 Category: Service
Routine maintenance
No loaner car was available (although this was a dealership selling point), and they left greasy finger prints on the car.
ALEX F. from Grayson Hyundai responded on 05/15/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


Verified Customer
Tennessee
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Great Service
They took time to offer great service!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/22/2019 Category: Service
Oil Change
Quick oil change!
ALEX F. from Grayson Hyundai responded on 04/22/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


Verified Customer
Knoxville, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Resolution
How quick the response was to my survey .Thank you

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2019 Category: Service
Friendlyness
Two hours for a oil change and tire rotation and no car wash . Very sad . You need more help!
ALEX F. from Grayson Hyundai responded on 04/17/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


AS
Amy S.
Monterey, TN
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Great Service Advisors
The service advisors do such a great job!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2019 Category: Service
It takes forever
If you must take your car in on a Saturday, try to be the first one on the schedule. Then, just an oil change and tire rotation will be a while. I wouldn't even get a car wash. The extras take even longer.
ALEX F. from Grayson Hyundai responded on 04/11/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


DB
Daniel B.
Knoxville, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Tire Rotation brought road noise
Talked with service provider, they helped me understand better what's going on

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2019 Category: Service
Tire Rotation brought road noise
They've done a good job, but the last tire rotation left a lot of road noise when I drive now. They also put the tires with the most tread on the front right and back left, which makes no sense to me. I'm not sure I'll bring it back here.
ALEX F. from Grayson Hyundai responded on 03/11/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


DH
David H.
Knoxville, TN
2011 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Bravo Grayson
An issue occurred, and Grayson has "made it right" graciously, promptly and without hesitation. Thank you.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2019 Category: Service
Oil change
Oil change was fine. We are not smokers. Car smelled for cigarette smoke odor even the next day.
ALEX F. from Grayson Hyundai responded on 02/22/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


MJ
Michael J.
Knoxville, TN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/16/2019 Category: Service
Average Service
I guess they did what was expected.
ALEX F. from Grayson Hyundai responded on 02/18/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


RT
Randy T.
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Brandon Desmond was great
Brandon provide great service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2019 Category: Service
Average
Not good not bad, just average
ALEX F. from Grayson Hyundai responded on 02/07/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


JW
Jessica W.
Powell, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Wonderful customer service
I had a small problem and the response and timely call back was and is very appreciated!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/03/2019 Category: Service
Oil change
They took too long with an appointment with an oil change but staff has always been nice
ALEX F. from Grayson Hyundai responded on 02/04/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


DS
Daniel S.
Ewing, VA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Service was fine
Service department was great. The young guy who took take of me was awesome!

The problem that I had was when service charged me for this visit. It was misrepresented to me that we had a 2 service agreement in this vehicle. This is the second vehicle we have bought from this dealership and I really like the salesman, he was great! But apparently there is a miscommunication in the sales department over this issue. Hopefully they will rectify this matter. This is in no way a reflection on the service department or my salesman!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/25/2019 Category: Service
Service was fine, felt like I was taken
This is my second Hyundai, that I have bought from Grayson. I bought this and traded my other Hyundai in on this Santa Fe. My window sticker said that I would receive a 2 year service included, which I asked about prior to signing and was told that was correct. The first service was “complimentary” but as I returned for my second service, now I have to pay. I told them it was supposed to be included and even still had the window sticker in the glove box. I was then told that this was extra and wasn’t included because I paid less than invoice for the vehicle. I received a manufacturers rebate is why I paid less, which the dealership receives. It wasn’t like they did me any favors. Anyway, I paid for the service, and was nice and didn’t cause a scene. I will not have my vehicle serviced from Grayson nor will I purchase another vehicle from them. I don’t like being lied to. The service department did fine with their part and the young man that helped me was very cordial that got put in the middle of this situation. It wasn’t his fault. Too bad your gonna lose a customer though!
ALEX F. from Grayson Hyundai responded on 01/28/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


BW
Betty W.
Knoxville, TN
2013 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2019 Category: Service
Maintenance Service
No comment
ALEX F. from Grayson Hyundai responded on 01/21/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


CM
Charles M.
Powell, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2019 Category: Service
Communication is lacking
Had vehicle towed over and had to call repeatedly just to receive the diagnosis. Folks on the phone sounded put out by questions. Over promised/under delivered
ALEX F. from Grayson Hyundai responded on 01/18/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


CT
Cindy T.
Loudon, TN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/10/2019 Category: Service
Bulletin repair
I would only recommend if you can’t get the work done at your local repair. Cheaper and faster than the dealership
ALEX F. from Grayson Hyundai responded on 01/11/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly