Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,746 Reviews)

ReScore Reviews™ (160)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
95% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


Verified Customer
Sevierville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2020 Category: Service
Awesome customer service and great resolution!!
I had a recent customer service experience which again made me realize why I stay true to this dealership and to Hyundai! I am more than pleased, and will definitely be going back! Tim is a gem!

Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/25/2020 Category: Service
Not what I have come to expect
I was generally unhappy with my service this time around. Poor customer service, poor communication, and took a lot longer than anticipated.
ALEX F., Service Manager from Grayson Hyundai responded on 07/27/2020

Thank you for making us aware of your recent experience with Grayson Hyundai.  I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns. 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020 Category: Service
Issue resolved
Andrew was professional throughout entire event.

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/17/2020 Category: Service
Poor experience
Tire valve covers left off, fluids not topped off and no return phone call from service manager. Resulting in two days of missed time from work for me and two visits to the dealership. Loyal customer for over 5 years.
ALEX F., Service Manager from Grayson Hyundai responded on 07/17/2020

Thank you for making us aware of your recent experience with Grayson Hyundai.  I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns. 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Sweetwater, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019 Category: Service
Service Review
I had my car serviced and the service provider who took my car and checked it and made sure the recalls were done did an excellent job. I had a problem with the vehicle that I was concerned would be an ongoing problem and I was also concerned about how this problem might affect the vehicle in the future. The service provider spent time addressing my concerns about whether this was an ongoing issue with these vehicles and was extremely helpful. He addressed all of my issues and I am very thankful for his time.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/31/2019 Category: Service
Service
I already described my issue. I am not sure at this point whether I would recommend this business to a friend. I like the vehicle I think. Will just have to see if I have further problems.
ALEX F., Service Manager from Grayson Hyundai responded on 10/31/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

GS
Gary S.
Loudon, TN
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019 Category: Service
Tim Walsh Service Adviser
Tim did a fine job as adviser. He even walked me to the car. When it was ready.

Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/29/2019 Category: Service
2 star
Service time is poor
ALEX F., Service Manager from Grayson Hyundai responded on 10/29/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

GC
Gary C.
Harriman, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019 Category: Service
Great service
Grayson Hyundai took great care of me and my vehicle. My service advisor Roger let me know everything that was going on with my vehicle the whole time it was there.

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/18/2019 Category: Service
Not good
Bought a vehicle from Grayson Hyundai not even a month ago. It is a certified pre owned 2017 Hyundai Santa Fe Sport. It has been towed up there now 3 times. I’ve been in rentals and loaners more than my actual vehicle
ALEX F., Service Manager from Grayson Hyundai responded on 10/21/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

AO
Angela O.
Knoxville, TN
2012 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019 Category: Service
Concerns have been resolved
Tim Clausell called and assured me that all of my concerns had been addressed.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/25/2019 Category: Service
Service fine, customer service lacking
This visit was not as friendly an atmosphere as in the past. Some people need more customer service work.
The actual service on the vehicle is always good.
ALEX F., Service Manager from Grayson Hyundai responded on 09/25/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

SB
Salvador B.
Knoxville, TN
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019 Category: Service
Much better
I recently had a bad experience at Grayson Hyundai, but they got in touch with me and fixed it. I really appreciate their care on this issue.

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/24/2019 Category: Service
Outrageous diagnostic fee to be told something I knew already.
I brought my car in because my trunk was no longer opening. I was told it would cost me $500 to get it fixed. When I said no, they charged me $65 for the diagnostic! In other words, to be told what I knew already, that my trunk was broken. I was speechless. They offered me a 10% discount. Discount for what? They did absolutely nothing. It took them 5 minutes to figure out it was broken. I bought my car here. I was expecting a much more professional treatment.
ALEX F., Service Manager from Grayson Hyundai responded on 09/25/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2014 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2019 Category: Service
.
.

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/19/2019 Category: Service
Dealership
Typically don’t leave reviews but after my last service appointment with this dealership I went in for a front brake job and an oil change 3 hours later I was told we don’t have your brakes in stock so I’m trying to figure out why it took 3 hours to tell me you don’t have them in instead of the first 30 minutes or as your checking my car in every time I got for an oil change I’m the first car in and it’s still a 2 hour wait
ALEX F., Service Manager from Grayson Hyundai responded on 09/19/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JH
Joey H.
Knoxville, TN
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019 Category: Service
Service Advisor
My service advisor Roger Garren was very nice and I asked him to check on the piece that goes around my two front seats and he checked on them and got a price for me. He also kept me informed about what they were doing on my vehicle.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/11/2019 Category: Service
Not a good visit
My experience this time was not good, they said an all around inspection was done and I get home to find out my back right tail light and the top light is out. Also my 2013 Santa Fe Sport does not even have a hundred thousand miles on it and my trim on my front seats has come off and cracked, the passenger seat is rarely sat in.
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019 Category: Service
Update
Previous review stated it took long time for service. However a loaner car is available so I will be trying that next time. Service was good.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/09/2019 Category: Service
Good service just takes long time
The service is good it just takes a long time. However I have not tried to get a loaner car during service. Associate recommended I try that so I will next time.
ALEX F., Service Manager from Grayson Hyundai responded on 09/10/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

AD
Alan D.
Sweetwater, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019 Category: Service
Happy with Tim Walsh
Service provided was good. Tim Walsh took good care of us.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/05/2019 Category: Service
Service survey
Satisfied with Technical staff. Scheduling staff needs improvement.
ALEX F. from Grayson Hyundai responded on 09/06/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


Verified Customer
Knoxville, TN
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019 Category: Service
Fixed
Very helpful manager called about my concerns and helped fix the issue

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/29/2019 Category: Service
Didn’t really listen to all of my issues
After rotating my tires they didn’t even check the air pressure of my tires after I told them that needed to be done I don’t have the proper air pressure in any of my tires.
ALEX F. from Grayson Hyundai responded on 08/29/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


CV
Charles V.
Spring City, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2019 Category: Service
I discovered the problem with the air was my neglect to push the button on the dash requesting air - max air works w/o the the air button on which I just learned.
You people bend over backwards to keep a customer satisfied. My moaning about my air not working properly was my own ignorance a nd not checking. All I had to do was push the button on the dash requesting "air". I didn't realize Max air was independent from the normal air control. There is nothing wrong with the Hyundai - it is the owner/driver. I apologize.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/12/2019 Category: Service
I still recommend you and your service as I said, I didn't report the problem with the air control.
There is nothing you can do unless a complaint is made and I neglected to complain about the air control.
ALEX F. from Grayson Hyundai responded on 08/13/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


MS
Mohammad S.
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2019 Category: Service
Thanks for a great service
I was reached out by Tim from sales, who was very professional and explained that it is customary to be charged that much for that job. So, I guess we are cool!

Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/12/2019 Category: Service
Everything was good but too expensive
Everything was excellent, and the staff were very professional. But I was charged 350$ for two hours of work to replace a part that was under 5$.
ALEX F. from Grayson Hyundai responded on 08/13/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


Verified Customer
Loudon, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019 Category: Service
Complaint resolved
The manager of the service department called the next day, listened to my concerns and was very courteous and helpful. My complaint was fully resolved to my satisfaction. I will give the service department another chance.

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/25/2019 Category: Service
The sales staff I dealt with a year ago at purchase was excellent.
I would recommend your sales department to a friend.... not the service department.
BRANDON D. from Grayson Hyundai responded on 07/26/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation