Reviews
MT
Mike T.
Great Falls, VA
Toyota Highlander
Verified Customer
Always great!
Always easy to schedule, drop off and pick up! Never a problem.
Recommended
MB
Michelle B.
Great Falls, VA
Toyota RAV4
Verified Customer
Great job!
Great service - helpful and fast. They helped me make sure all part of my car were serviced and inspected - thank you!
Recommended
JT
John T.
Great Falls, VA
GMC Acadia Limited
Verified Customer
Simple
Always the service I need, nothing I don't.
Recommended
AR
Abigail R.
Toyota RAV4
Verified Customer
Fast and Friendly (& Hobart!)
I’ve been taking my car(s) to Great Falls Exxon of over a decade. My entire family uses them for any repairs or car service needed. Even though they’re not the closest, they provide excellent, friendly service, and I trust the work they do. I get better service here than the dealership! A loyal customer for life.
Recommended
DJ
David J.
Great Falls, VA
Mercedes-Benz S550
Verified Customer
great service, great price
great service, great price
Recommended
Verified Customer
Great Falls, VA
Honda Odyssey
Verified Customer
Saman & Co. save the day
The engine in my old Honda Odyssey, which has 130,000 miles, suddenly started making odd noises. I went right to Saman, and he and Ryan looked at it immediately. Ryan was incredibly thorough, fixed the problem and took advantage of having dismounted a part of the engine to replace some worn parts...then Tofun took the initiative and discovered that (unbelievably) most of this work was still covered by warranty, so, as usual, the bill for me was incredibly reasonable. I was about to be late for a meeting downtown, so Saman called an Uber. I made my meeting in time and the car was good as new the next day. I love that old car and so does my dog, and we're not getting rid of it. Thanks to Ryan & the team at Exxon/Great Falls, I won't have to.
Recommended
Verified Customer
Great Falls, VA
Acura RDX
Verified Customer
plugged slow leak in tire
They did what they said they'd do. Fair price.
Recommended
DM
Dan M.
Great Falls, VA
Dodge Pickup
Verified Customer
Great Service
Routine maintenance plus radiator flush and serpentine belt replacement and surprise truck cleaning inside and out. Thank you.
Recommended
JV
John V.
Great Falls, VA
Ford Edge
Verified Customer
Inspection
Excellent work... everyone is very friendly and experienced.. a pleasure to visit there and get my cars serviced
Recommended
PP
Peter P.
Great Falls, VA
Honda CR-V
Verified Customer
Satisfied customer
Quick, reliable.
Recommended
MM
Mike and Nancy M.
Great Falls, VA
Ford F-150
Verified Customer
Emissions visit
I was able to leave my vehicle overnight so it could be tested for Virginia emissions the next morning. I was able to pick up the vehicle any time Very convenient
Recommended
BM
Bill M.
Great Falls, VA
Mercedes-Benz E350
Verified Customer
Professional and honest!
Professional and honest!
Recommended
Verified Customer
Great Falls, VA
Hyundai Tucson
Verified Customer
Outstanding service.
As always, my recent maintenance visit was efficient, prompt, and friendly. Your employees are the best.
Recommended
Verified Customer
Great Falls, VA
Honda Civic Si
Verified Customer
Responsive service
We always appreciate how responsive and attentive everyone is, but we specifically asked for a call before doing any work (and did not authorize any service), yet when we received the call, an oil change had already been done. That was disappointing.
Recommended
KG
Kathleen G.
Great Falls, VA
Lexus RX 350
Verified Customer
Kathleen said their prices are too high. She found another source to do the work at thirty percent less. She will not recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.
Saman L., Owner / Operator from Great Falls Exxon & Car Care responded on 01/07/2019
Hi Kathleen, as the owner of Great Falls Exxon & Car Care, first I wanted to thank you for taking the time to leave us a review and I'm really sorry that we missed the mark when it came to servicing your vehicle.
After 20 years in business in Great Falls, we pride ourselves on exceptional service, convenience and top quality work at a fair and reasonable price. I'm sorry you did not experience that. Your review prompted me to check around myself and I found that we were less expensive than the local dealer for the same job, with the same quality parts and unlike the dealer we stand behind all of our work with an industry leading, 2 year, 24,000 mile nationwide warranty.
Again, I apologize that your experience was anything less than exceptional this time.
I am always available personally should you have any questions or concerns over any service at our shops and look forward to any opportunity to assist you and make it up to you in the future.
Sincerely,
Owner / Operator
703-759-3367
BM
Babak M.
Great Falls, VA
Audi A5
Verified Customer
Great Service and Follow up
The managers went out of their way to find the right parts needed for the service of my car. The service and customer care were excellent
Recommended
CH
Clark H.
Great Falls, VA
Porsche Macan
Verified Customer
Quick Response
Fixed a leaking rear tire in a short amount of time, late on a Saturday just before closing time. They always go the extra mile.
Recommended
Verified Customer
Great Falls, VA
Honda CR-V
Verified Customer
Always a great job!
Just a routine maintenance for my daughter's car...as always a great job. I left the car the evening before, and they took it in early the next morning, replaced a cabi aircon filter, and we were done. Later that day, brought my wife's car in - her rear tire had a slow leak, turned out it was a nail, they fixed it right away. What a pleasure to deal with the Great Falls Exxon team and to know we're in safe and trustworthy hands.
Recommended
Verified Customer
Great Falls, VA
Jeep Cherokee
Verified Customer
Battery Replacement
Service was both friendly and professional including a ride home.
Recommended
Verified Customer
Great Falls, VA
BMW 3 Series
Verified Customer
Very friendly people provides excellent service.
We have been going to this location for servicing our cars. We are more than 100 % satisfied with all aspects of the car service.
Recommended