ReScore Reviews™ (2)
Convenience location is also important.
I'm so sorry for your less than spectacular experience this last visit... you guys have always been GREAT customers and it upsets me that you did feel like you were treated that way this time.
Not to make any excuses, but I did call today just to talk to you myself... I wanted to explain our perspective:
We have been sending out a lot of mailers recently, that have coupons that ask you to present them at time of service for the discount... but you guys did not bring one in to get the $15 OFF, instead we gave you $10 OFF just becuase you are such loyal customers and becuase it took us longer than usual to get to your car diagnosed this time.
I can also understand your disappointment in our not being able to repair the car this time. The technician that looked at your BMW actually used to work for BMW of Sterling, as such he's very familiar with the car. Since we suspect the car needs a transmission (& that's something we don't do) and that would exceed the current value of the car, we did not want to perform any other services, until we knew for sure that you would be keeping the car. Why spend your money on a car you may end up getting rid of? That was our thinking. It's what I would do if it was my own car.
I hope that makes sense to you. We are always here for you and please keep us posted on what BMW says about your transmission.
Owner / Operator