Grove Street Auto Repair

Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87
4.9

( 540 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
93% Business Response
Latest Review 8 days ago

Reviews


IC
Ivan C.
Franklin, MA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2015 Category: Service
Ivan said the business was outstanding, they did a great job.
This review was collected via phone interview by Customer Research Inc.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/24/2015

Ivan,
Thank you so much for taking time to provide feedback from your recent visit. We look forward to seeing you again in the future.
Happy holidays.

The team at Grove Street Auto Repair
508-520-8697


KP
Kristine P.
Franklin, MA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2015 Category: Service
Kristine said she was very pleased with the service provided by this business. The customer service was prompt, friendly and the prices are reasonable.
This review was collected via phone interview by Customer Research Inc.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 12/08/2015

Thank you. Kristine. We look forward to seeing again soon.

The team at Grove Street Auto Repair
508-520-8697


SN
Steve N.
Franklin, MA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2015 Category: Service
Steve said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 12/08/2015

Thank you, Steve.

The team at Grove Street Auto Repair
508-520-8697


RT
RICHARD T.
Franklin, MA
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2015
Friendly service,pleasant people to work with,and professional work.
I always trust the work they perform
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/20/2015

Good morning, Rochard,

Thank you so much for your kind review. We work very hard to earn our customers' trust, and appreciate that you are comfortable with us.

As you know, our company motto is, "Your family depends on our family." We are grateful you put your trust in us, and we look forward to seeing you again.

Jean, Bob and Pat

The team at Grove Street Auto Repair
508-520-8697


JR
Jon R.
Franklin, MA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2015 Category: Service
Jon said the service provided by this business was decently priced and very convenient.
This review was collected via phone interview by Customer Research Inc.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/23/2015

John,
Thank you so much for taking the time to provide feedback for us. We look forward to seeing you again in the future.

The team at Grove Street Auto Repair
508-520-8697


RS
Rosalie S.
Franklin, MA
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2015 Category: Service
Rosalie said this business has provided great service for over 20 years. They keep her well informed and they are honest.
This review was collected via phone interview by Customer Research Inc.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/23/2015

Thank you so much, Rosalie, for your kind words. It is always good to see you. Wishing you and your family a happy and healthy holiday season.

Jean, and the team at Grove Street Auto Repair
508-520-8697


LP
LAURIE P.
Bellingham, MA
Chevrolet Cobalt
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/16/2015
Surprises
Was quite content with my oil change and filter. Accepted that I need new wipers and air filter but was taken aback by saying I needed an oil change within a month or so and that my serpentine belt needed to be replaced. My boyfriend (who is in the used car business and whom I bought the car from) said I did not need and oil change for at least 6 months or needed serpentine belt right away since he had checked that before I bought the card. I have a feeling because I am a woman and alone at the time that maybe they were trying to take advantage of the situation. Nonetheless I find them friendly and courteous.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/20/2015

Hi Laurie,

Thank you so much for taking the time to write a review of our services.  Your feedback is very important to us, as we strive everyday to meet our customer's expectations. Thank you for commenting that the staff was friendly and courteous; that is an integral part of our business model. 

I understand you would like to have your vehicle's oil changed every six months. We would be happy to take care of the oil change and courtesy inspection for you at that time.

Again, thank you for your feedback. Have a wonderful holiday season.

Jean Bradley, Service Manager
508-520-8697
 


TS
TERI / BROOKS S.
Franklin, MA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2015
Great place!
Very helpful nice people work at Grove Street. We have been going there for years.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/23/2015

WE are so glad to have you as part of our "family" and look forward to seeing you again soon.

The team at Grove Street Auto Repair
508-520-8697


GB
GERALD B.
Franklin, MA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2015
A Great Place to do Business
Great service + caring about their customers.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/23/2015

Thank you for your loyalty!!  We always enjoy seeing you. 

The team at Grove Street Auto Repair
508-520-8697


DV
Domenic V.
Franklin, MA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2015 Category: Service
Domenic said he went to this business at the last minute and they were able to accommodate his service right away. He has been using them since he was 16 years old.
This review was collected via phone interview by Customer Research Inc.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 12/07/2015

Thank you so much for taking the time to do a review for your last visit with us. We wish you and your family a very happy holiday season.

The team at Grove Street Auto Repair
508-520-8697


SM
SUSAN M.
Franklin, MA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2015
Last Minute Help Provided
My daughter was home for college for the weekend and her car had more noises going on than I could count. Not only did they take my last minute appointment on a Saturday, they fixed 2 of the more serious problems that day so she could safely drive back to college. We have an upcoming appointment to fix the others. :)
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/11/2015

Susan,

Thank you so much for your kind words. Knowing your daughter is safe to drive back to school is priceless!  So glad we were able to help.  We look forward to seeing you again soon.

The team at Grove Street Auto Repair

BM
BOBBIE M.
Bellingham, MA
Pontiac Sunfire
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2015
Outstanding Service
Grove Street Auto Repair is always helpful, understanding, reasonable, very efficient and listens to their Customers needs.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/11/2015

Bobbie,
Thank you so much for the positive reviews you always give us! We look forward to seeing you again soon,

The team at Grove Street Auto Repair

JK
Josh K.
Sharon, MA
Scion FR-S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2015 Category: Service
Josh said this business did what he asked for in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 12/07/2015

Josh,
Thank you so much for taking the time to do a review for your last visit with us. We wish you and your family a very happy holiday season.

The team at Grove Street Auto Repair
508-520-8697


TM
TED M.
Franklin, MA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2015
Very happy
Excellent service
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/11/2015

Ted,
Thank you so much for the positive comments. It is what we strive for at every visit. We look forward to seeing you again in the future.

The team at Grove Street Auto Repair

KR
KIERNAN R.
Franklin, MA
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2015
Best service around!
Friendly, thorough, skilled, and professional. It's hard to find an auto repair shop you can really trust but this place is it!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/11/2015

Kiernan,

Thank you so much for the great review! We have really enjoyed building our relationship with you, and look forward to seeing you again in the future.

Thank you again for the wonderful "Spotlight" article you wrote on the #shopfranklin Facebook page. Franklin is such a supportive environment for small businesses. We are glad to ber a part of this.


Jean and

The team at Grove Street Auto Repair

MF
MARILAIHE F.
Franklin, MA
Toyota FJ Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2015
above and beyond expectations
great and quick service , they always check if something is wrong and give you the option to fix it with a right price .
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/11/2015

Marilaihe,

Thank you so much for the positive review. We really do try to be realisitic with the recommendations, as well as giving the option to wait on a repair if you are not ready to do it. We look forward to seeing you in the future.

The team at Grove Street Auto Repair

NA
NATHAN A.
Wrentham, MA
Mercury Montego
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2015
Awesome place
Very personable, fair, and clear in communicating their findings
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/11/2015

Nathan,

Thank you so much for your review. We pride ourselves on explaining all repairs fully and clearly so you know exactly what your vehicle needs, and why it needs it.

We look forward to seeing you again in the future.

The team at Grove Street Auto Repair

DT
DIANA T.
Franklin, MA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2015
Thorough and honest team
I'd definitely go back - excellent group
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/11/2015

Diana,

Thank you so much for your positive review. We look forward to seeing you again in the future.

The team at Grove Street Auto Repair

TL
TED L.
Franklin, MA
Nissan Quest
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2015
Fantastic!
Grove Street Auto Repair does fantastic work and I strongly recommend them to anyone that needs some work done
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/11/2015

Ted,

Thank you for your great review! We appreciate your loyalty. Look forward to seeing you again in the future.

The team at Grove Street Auto Repair

RF
RICHARD F.
Franklin, MA
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2015
Very friendly
Efficient and quick feedback
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 11/11/2015

Richard,

Thank you for the feedback. Our new software system is amazingly efficient, and we can now text you the initial multi-point inspection report with pictures of any issues we find.

We look forward to seeing you again in the future.

The team at Grove Street Auto Repair