Grove Street Auto Repair

Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87
4.9

( 540 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
93% Business Response
Latest Review 2 days ago

Reviews


EW
Ellie W.
Franklin, MA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
Go here!
Nice people(:
Jean B., Service Manager from Grove Street Auto Repair responded on 11/11/2019

Thank you, Ellie!  We are always so happy to see you!

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

JL
Jeanne L.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019
Auto service
Staff at Grove street is very helpful, friendly and personable. Job is alway done with the utmost care.
Jean B., Service Manager from Grove Street Auto Repair responded on 11/08/2019

Jeanne, thank you so much for your review!  It is our honor and pleasure to take care of your family's cars. Thank you for your continued loyalty.  

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

JL
Jen L.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
Fix in a Pinch
My family uses Grove Street Auto for all our car services from Inspection stickers, service and tires. Recently a bulb was out on my headlight. I called Grove Street that morning and they told me to come right by so that they could have a look. Luckily, they had the Volvo headlight in-stock. I was in and out of their shop within 35 minutes.
Jean B., Service Manager from Grove Street Auto Repair responded on 10/23/2019

Thank you for your review, Jen!  We really appreciate your taking the time to do that. As a small business, we strive to treat you like family and get you back on the road as quickly as possible.  Looking forward to seeing you again in the future.   

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

SL
Susan L.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
Highly recommend
Always get great, honest service at very reasonable prices. The staff is amazing!
Jean B., Service Manager from Grove Street Auto Repair responded on 10/23/2019

Thank you so much for your review, Susan!!  We really appreciate your business and the relationship we have built.  

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

DM
Doug M.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019
Fair Pricing, Fast Service
I found Grove Street Auto through a Google search. They had great reviews so i gave them a shot. Their pricing was fair and their service was speedy. They have earned my business moving forward.
Jean B., Service Manager from Grove Street Auto Repair responded on 10/14/2019

Doug,

Thank you so much for taking the time to leave us a review.  We look forward to taking care of you and your family for years to come! Have a great week.

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

BL
Betty L.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019
Reliable and Trustworthy
Always a good experience!
Jean B., Service Manager from Grove Street Auto Repair responded on 10/08/2019

Betty, you are so sweet! We really enjoy your visits. Looking forward to seeing you again. in the future. 

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

ED
Emily D.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019
We will be back
Friendly and efficient!
Jean B., Service Manager from Grove Street Auto Repair responded on 10/08/2019

Thank you so much, Emily!!  We really appreciate your family's loyalty over the years, and look forward to taking care of your vehicles for many more years.

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

CD
Connie D.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019
They do a great job. There prices are good too.
I have been going there for a good while. They do a great job.
Jean B., Service Manager from Grove Street Auto Repair responded on 10/07/2019

We really appreciate your taking the time to leave us a review. Looking forward to seeing you again in the future. 

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

TC
Thomas C.
Franklin, MA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019 Category: Service
Carol T.
They did a excellent job.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 09/30/2019

Thank you, Carol, for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  

#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

Verified Customer
Franklin, MA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019 Category: Service
Honest and dependable
The air conditioning in my car went out suddenly and it was in the middle of a stretch of 90deg days. I made an appointment for the following day with Chris and he offered a Free loaner car for the day.
I was contacted about what I needed and they even sent me a detailed inspection report with pictures.
I would recommend Grove St Auto any day.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 09/30/2019

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  We recently expanded our loaner car fleet and are glad you found this extra free service helpful.

#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

BA
Barbara A.
Franklin, MA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019 Category: Service
Oil change and tire rotation
My appointment was on time !
Jean B., Service Manager from Grove Street Auto Repair responded on 09/27/2019

Barbara, 
Thank you for leaving us a review. We really appreciate your business. Your time is valuable, so we work hard to honor that and take care of your vehicle efficiently so you can get back on the road.

Jean and Chris,
Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

MD
Mike D.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019
Great service, great people
Always there to provide good clear advice on the maintenance of our cars
Jean B., Service Manager from Grove Street Auto Repair responded on 09/27/2019

Mike, thank you so much for leaving us a review. We really appreciate your loyalty over the years, and have enjoyed seeing all your family members here as well.

Jean and Chris,

Service Team at Grove Street Auto Repair
508-520-8697

www.grovesstreetautorepair.com

BB
Bonnie/Ken B.
Franklin, MA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
They are honest and personable. Love Grove Street!
Very happy with The service, the loaner car and the honesty of Grove st.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 09/25/2019

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.

Small businesses thrive on word of mouth. Please share your experience with your family and friends. 

#shopFranklin
Chris, Jean and the team at Grove Street Auto Repair
508-520-8697

PN
Paul N.
Franklin, MA
Dodge Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
Great service
Great service and staff.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 09/25/2019

Thank you for your review on Surecritic, Paul! We are honored to have earned your trust and loyalty.  

#shopFranklin
Chris, Jean and
The team at Grove Street Auto Repair
508-520-8697

PB
Peggy B.
Franklin, MA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
Honesty
I’ve been a customer of grove street for 8 years They have always been honest and look out for the good of their customers
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 09/25/2019

Peggy,
Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  We look forward to seeing you again in the future. 

#shopFranklin
Chris, Jean and
The team at Grove Street Auto Repair
508-520-8697

JD
Jodi D.
Franklin, MA
Chevrolet Captiva Sport Fleet
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
friendly people
they were very professional and helpful
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 09/25/2019

Jodi, Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Small businesses thrive on word of mouth.  Please share your experience with your famiy and friends.

#shopFranklin
Chris, Jean and
The team at Grove Street Auto Repair
508-520-8697

JR
Jennifer/Ed R.
Bellingham, MA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
Friendly and reliable
Grove street is always my first stop. They are thorough and take the time to explain everything.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 09/25/2019

Thank you for your review on Surecritic, Jen. We are honored to have earned your trust and loyalty. We hope the Digial Vehicle Inspection was helpful in explaining your vheicle's needs. We are always to happy to answer any questions you have. Looking forward to seeing you again in the future. 

#shopFranklin
Chris and Jean and
The team at Grove Street Auto Repair
508-520-8697

BJ
Betsy J.
Medway, MA
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
brake job
the usual great service, fast, professional and friendly. I am so glad I found it and am able to help support a local business.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 09/25/2019

Betsy, Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty. Small businesses thrive on word of mouth and we really appreciate your sharing your experiences.  

#shopFranklin
Chris, Jean and
The team at Grove Street Auto Repair
508-520-8697

AS
Amy S.
Franklin, MA
Land Rover Discovery Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
Great service 👍🏼
I am always fit right in when I call. I appreciate the great service and the convenience of the ride home!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 09/25/2019

Thank you, Amy, for your review on Surecritic! We are honored to have earned your trust and loyalty. We ar happy to provide a ride, and also have free courtesy vehicles available to hlep you  manage your visits here.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  

#shopFranklin
Chris, Jean and
The team at Grove Street Auto Repair
508-520-8697

PD
Patricia D.
Franklin, MA
Volkswagen CC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
Car assessment
We recently brought in a car that needed a lot of work. Jean and Chris were so very helpful keeping us informed and suggesting a plan of action to get the car fixed.
Amazing garage, no pressure, very professional, highly recommend.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 09/25/2019

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  When a car needs a lot of work, we know it can be an unexpected event. Giving you all the information you need to set priorities is critical. The digital vehicle inspection we texted you has all the information to document the issues along with pictures so you can see what we see here in the shop with the vehicle on the lift. It is part of our commitment to help our customers make the best decisions possible for their vehicles.
Small businesses thrive on word of mouth.  Please share your experience with family and friends! Thank you.

#shopFranklin

The team at Grove Street Auto Repair
508-520-8697