Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

266 Reviews

95% Would Recommend
Latest Review about 2 months ago

Reviews


ZM
Zach M.
Rockledge, FL
Mercury Tracer
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/29/2018
1989 Tracer
Good: They put in a battery I provided/waived diag.
Bad: They did not tell me there was a charge to charge my bad battery, which they told me was bad before charging anyways. Lead Tech (Will) called and told me everything but battery was done and they were waiting on me to bring it. When I arrived 48 hours later, Lead Tech (Will) began hastily rotating my tires when I walked in. Was going to charge me for A/C recharge that I requested, but didn’t verify it was done. Only did so when I mentioned it. Techs never completed, though Lead Tech (Will) was ready to charge me had I not spoken up. Lead Tech (Will) snapped a lug nut on my front right tire when rotating. Very irritated. Will not be returning or recommending. Quite the opposite, actually.

BH
Beth H.
Florida
Ford Explorer Sport Trac
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/11/2016 Category: Service
Beth said this visit was a follow up from a prior visit she had at this business because her vehicle was still not fixed. She dropped the vehicle off on a Monday and did not hear anything from them for several days until she had a friend drive her to this facility to get answers. When she got there, she found out her vehicle was done but nobody had called to tell her.
This review was collected via phone interview by Customer Research Inc.

BH
Beth H.
Florida
Ford Explorer Sport Trac
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2016 Category: Service
Beth said she felt extremely overcharged at the business. She never got to see the fuel pump that was replaced and the new fuel pump cost her $365.
This review was collected via phone interview by Customer Research Inc.

KA
KENNETH A.
Melbourne, FL
Nissan 300ZX
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2015
Don't seem to intrested on working on certain jobs
I had taken my car to GT Serve Center only based on all the positive reviews online I read but later found not all what it reads to be in reality. I had them remove some exhaust nuts and studs to replace with new fearing they may break if I did them myself. I provided them the necessary hardware to replace and they removed all the six nuts but only three of the six studs saying they did not have enough room to extract them. The actual job they quoted was not complete and they even charged me more than they quoted by over 50%. I had to finish the job myself and extracted the three studs later that day within an 30 minutes using simple determination. At the same time I dropped off the car I asked if they would quote additional work to replace some valve cover gaskets which is a good couple days worth of labor due to the complexity of the engine I have. When I picked up my car they seemed intimidated by the work and did not seem to want to take the time to research/quote the job. I left GT Service Center with no quote and a little over half the original job completed and with less money in my pocket than original thought I'd be leaving with. Highly disappointed.