Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

391 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
98% Business Response
Latest Review 9 months ago

Reviews


AO
Amy O.
Arizona
Honda Civic
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2014 Category: Service
Amy said the business did not communicate everything clearly, so when it was time for her to pay she did not understand what she was paying for.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2014 Category: Service
Amy said the personnel called to let her know the service work was going to cost $420. She asked them why it was so high, and questioned them about her bill. They told her they had done a lot of things and had another staff member call her to clarify the charges on her bill. She would not recommend them because of the reasons stated.
This review was collected via phone interview by Customer Research Inc.
Spencer D. from H&I Automotive

Thank you for the feedback Amy.  We absolutely agree with this assesment of your service visit.  We did fail to convey the details of the repair on your car during our initial contact.  We do apologize for this error and corrective action has been taken.  Please feel free to contact me with any questions.  Thank you!

Chris Marini
Operations Manager
480/985-9279
Spencer D. from H&I Automotive

Thank you for the feedback Amy. We absolutely agree with this assesment of your service visit. We did fail to convey the details of the repair on your car during our initial contact. We do apologize for this error and corrective action has been taken. Please feel free to contact me with any questions. Thank you!

Chris Marini
Operations Manager
480/985-9279

SM
Sharon M.
Mesa, AZ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2017
Great people to work with - very informative and they listen to what you have to say.
These people are aweso.e. I'm a single women and they treat me with respect and honesty. They work we me as I'm on a fixed income and tell me what I should take care of first and what can wait till a later date. I would recommend them to anyone.

SV
Shon V.
Mesa, AZ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2017
They haven't forgot what customer service is
Informed every step of the way. Very friendly and knowledgeable. Just a great group of guys

DN
Daniel N.
Mesa, AZ
Ford Expedition
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2016
always helpful
have all the correct tools

KD
Kathy D.
Mesa, AZ
Honda Pilot
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2016
Best around
Love these guys - work is always done quickly and quality is great. Super customer service.
Spencer D. from H&I Automotive

Thank you Kathy, we appreciate the glowing review!

Chris Marini
Operations Manager
480/985-9279

GS
Greg S.
Queen Creek, AZ
Chevrolet Silverado 2500 HD
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2016 Category: Service
Greg said he called this business last minute for an emergency. They squeezed him in, fixed the problem 100 percent and had him back on the road in 3 hours.
This review was collected via phone interview by Customer Research Inc.

JS
Jeanie S.
Mesa, AZ
MINI Cooper
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2016
EXCELLENT CUSTOMER SERVICE!!!
You guys are AMAZING; I'm so happy to have found your shop. Honesty, integrity, fair pricing, excellent mechanics, nice and friendly people are qualities that are few and far between out there. AND you bake chocolate chip cookies for your customers!! What more could a person want!! Thanks H&I Automotive. Jeanie Steele
Spencer D. from H&I Automotive

Thank you Jeanie, we are glad you found us too!  Welcome to the H&I family.  We look forward to your next visit.

Chris Marini
Operations Manager
480/985-9279

RB
Rosie B.
Mesa, AZ
Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2016 Category: Service
Rosie said the employees at the business took really good care of her. She was satisfied with the good job they did on her vehicle, which now runs smoothly.
This review was collected via phone interview by Customer Research Inc.
Spencer D. from H&I Automotive

Thank you Rosie, we appreciate your business!

Chris Marini
Operations Manager
480/985-9279

TP
Thomas P.
Mesa, AZ
Chevrolet Malibu
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2016 Category: Service
Thomas said they do good work, but they are way too expensive.
This review was collected via phone interview by Customer Research Inc.
Spencer D. from H&I Automotive

Thank you Thomas, I want to apologize for not showing the value for the repairs you received during your visit.  We have a standard of quality that does cost more to acheive.  I hope as time goes on, you will agree.  

Chris Marini
Operations Manager
480/985-9279

BF
Bob F.
Gilbert, AZ
Ford Pickup
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2016 Category: Service
Bob said the service was excellent, and everything on the vehicle was done the right way.
This review was collected via phone interview by Customer Research Inc.
Spencer D. from H&I Automotive

Thank you Bob, we are happy you see the value of performing the work correctly

Chris Marini
Operations Manager
480/985-9279

JT
Jim T.
Phoenix, AZ
Chevrolet Camaro
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2016 Category: Service
Jim said everything was simple, easy and quick.
This review was collected via phone interview by Customer Research Inc.
Spencer D. from H&I Automotive

Thank you Jim, I wouldn't says this is correct but we did get the job done!

Chris Marini
Operations Manager
480/985-9279

MP
Morgun P.
Mesa, AZ
Toyota Corolla
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2016 Category: Service
Morgun said this business was easy to work with, they were straightforward about his vehicle.
This review was collected via phone interview by Customer Research Inc.
Spencer D. from H&I Automotive

Thank you Morgun, we appreciate your feedback!

Chris Marini
Operations Manager
480/985-9279

AF
Alec F.
Huntington Beach, CA
Toyota Camry
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2016 Category: Service
Spoke with Horatio. He said the business did a good job and the communication was good.
This review was collected via phone interview by Customer Research Inc.
Spencer D. from H&I Automotive

Thank you Horatio!

Chris Marini
Operations Manager
480/985-9279

MG
Melinda G.
Mesa, AZ
Toyota Corolla
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2016
very happy
just want to say love all the work you did on my car, hasn't run this great since I owned it . thank u
Spencer D. from H&I Automotive

Thank you Melinda, we always like to hear when a customer can feel the benefit of the work we do.  See you on your next visit!

Chris Marini
Operations Manager
480/985-9279

CP
Christine P.
Taylor, AZ
Nissan Altima
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2016 Category: Service
Christine said the business did a really good job.
This review was collected via phone interview by Customer Research Inc.
Spencer D. from H&I Automotive

Thank you Christine!

Chris Marini
Operations Manager
480/985-9279

TS
Tammy S.
Mesa, AZ
Pontiac Firebird
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2016
Very professional and give that personal attention
This place has been great since day one. They got my car fixed right from the start. They even provide a free inspection with pictures of the problems. I called to make an appointment for an oil change, and they knew it was me calling and why I was calling. So professional. Keep up the great work.
Spencer D. from H&I Automotive

Thank you Tammy, we are glad you like how we conduct our business.  See you on your next visit!

Chris Marini
Operations Manager
480/985-9279

AK
Alison K.
Gilbert, AZ
Lexus RX 300
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2016
Everyone treats me excellent as always.
Service is awesome!
Spencer D. from H&I Automotive

Short, sweet and straight to the point!  Thank you Alison!

Chris Marini
Operations Manager
480/985-9279

MK
Mary K.
Mesa, AZ
Chevrolet Uplander
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2016
Van repair
Alway s satisfied with their work. They are dedicated to do good work.
Spencer D. from H&I Automotive

Thankyou Mary, we appreciate your feedback.

Chris Marini
Operations Manager
480/985-9279

DD
DEVERE D.
Tucson, AZ
Ford Pickup
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2016
Honest service at a honest price
Needed my clutch replace. H&I is the only place I trust for my vehicle maintenance. I recommend H&I to all my friends.
Spencer D. from H&I Automotive

Thank you Devere, We are happy you allow us to keep your vehicles in great condition!

Chris Marini
Operations Manager
480/985-9279

SM
Steve M.
Gilbert, AZ
Lexus RX 350
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2016
They're very professional and thorough
They take pride in your vehicle just like it was her own
Spencer D. from H&I Automotive

Thank you Steve, I'm glad our paths crossed and you are happy with our service!

Chris Marini
Operations Manager
480/985-9279

Displaying Review 1 - 20 of 391 in total