Overview

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0

(357 Reviews)

99% Would Recommend
Latest Review 2 days ago

Reviews


CM
Charles M.
Havertown, PA
Chevrolet Cobalt
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/12/2019
My view of Havertown Auto services
Dependable prompt service, however i would prefer to become a better predictor of problems/needs in my Chevy.

SG
Sheref G.
Bryn Mawr, PA
Nissan Sentra
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/27/2018 Category: Service
Sheref said the service and the staff were good at the business. However, he said the business charged him more than the other business he found online to change the back part of his muffler.
Mike R., Owner from Havertown Auto Services responded on 10/04/2018

Sheref, There are plenty of cheap parts online that aren’t worth installing on your vehicle. We only use quality parts here. We also stand behind our parts and labor 100%. If we install a part on your vehicle and it fails we replace it free of charge. But we also run a business here, and there has to be some profit off of the parts we install. We also spent several hours on your vehicle saving your catalytic converter, which we did free of charge because you were a first time customer. The flange rusted off and instead of calling you to tell you that you needed a $400 catalytic converter, we were able to find and weld a new flange onto your existing converter. The flange cost us $20 and we normally would have charged at least $105 for labor. But 90% of shops out there would have just called and told you that you needed a new converter. Which would have cost you over $400 plus labor. We hope that you take that all into consideration. Rest assured that the quality parts we installed will last for years to come. Unlike the cheap parts you can find online. There is a reason they are cheap. The online retailers don’t care if the part last, we do. The last thing we want is to put an inferior part on a vehicle and have you come back next year with the same problem. I see it all the time, people buying parts off amazon or eBay and we see them fail prematurely. Thank you for your business and your input, it was a pleasure meeting you. 


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